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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
456 Reviews

456 Reviews of Boucher Cadillac of Waukesha - Service Center

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October 10, 2020

The service efficient and on time. Too bad Cadillac 7 months to get the parts for their recall. Yeh yeh yehyeh thats 25now ok ok. Silly rule. More

by JACKHIGGINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We appreciate your feedback and review, Jack.

October 07, 2020

My inside windshield was not washed ! More repair was needed, but had to be ordered. Other than that everything was great. So I shall return. More

by GENGHIS48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

If there is anything we can do for you, please feel free to reach out to our Service Manager, Tim Palmstein, at 262-754-9600. Thank you for the review!

Oct 19, 2020 -

GENGHIS48 responded

I was not told when the parts were coming in !!

October 05, 2020

the work was fine but I was disappointed that the car wasn't washed and the tech left some kind of lube on the rims that I had to clean off when I arrived home. In the past Boucher has been much better m More

by EDWEGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We are sorry your most recent service visit with us was not a positive one. Please reach out to our Service Manager, Tim Palmstein, at 262-754-9600 so we can discuss your visit more in-depth. We hope to hear from you soon.

October 03, 2020

great service and car wash too! Able to diagnose the problem easily and were able to fix quickly while I waited. Happy with the service. More

by RPURTOCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for sharing! We are glad you had a positive experience with us!

October 02, 2020

Always pleased with service and friendliness of staff and feel confident that my vehicle is being well taken care of. and end up with a complimentary car wash. More

by VIRGINIA9874
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the kind 5-star review, Virginia!

October 02, 2020

Took my SUV in for a recall and Gary Hug took good care of me. Arranged for a loaner for me so I could get to work. I picked up my vehicle just before closing time, and Brendan greeted me in the parking More

by KAREN M
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brendan , Gary Hug
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

Karen - we are thrilled Gary was able to take care of all your SUV needs! It's great to hear you were provided with excellent customer service as well. Thanks for sharing!

October 02, 2020

Dan was very helpful and informative about my service visit. The service was prompt and courteous. Dan was proactive to pre-schedule needed services on my next visit. Keep up the great work! More

by KLAMP0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review!

October 01, 2020

work was done timely and people were courteous.Price was work was done timely and people were courteous. Price was very high, tried to get bigger discount , was unsuccessful, even though I had just bought a More

by JERRYS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We appreciate your feedback, Jerry.

September 30, 2020

Tim was very helpful and informative on my warranty. The service was prompt and courteous. Clean environment to wait while my Escalade was being serviced. Will definitely be returning for any future mainten More

by S.W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

We are glad you had a clean and comfortable visit with us! We look forward to your next visit.

September 26, 2020

the agent helped me with my points on my phone was great, could not have done it with out him thank you. every time i bring my car in for service its a wonderful experience. thank you to your service dept. More

by HERK03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
Oct 19, 2020 -

Boucher Cadillac of Waukesha responded

It was our pleasure!

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