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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
456 Reviews

456 Reviews of Boucher Cadillac of Waukesha - Service Center

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June 17, 2021

When rotating the tires they found a screw in the thread of one of the tires and got an new tire and installed it in less than an hour. Great Service!!!! More

by BANDTANJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Boucher Cadillac of Waukesha responded

Awesome! Thank you for the feedback! We are pleased to hear our service team was able to help you out in a timely manner. We strive to provide the best service for every customer for a reasonable price. We look forward to assisting you in the future!

June 17, 2021

I brought my car in for a complete detail of the interior and exterior. I knew from the beginning that some of the scratches would remain, but the outside you could see streaks and buffing marks, and in More

by DGRAY8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Taylor
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Jul 06, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Tim Palmstein, at 262-754-9600, so we can discuss this situation further with you. We hope to hear from you soon.

June 05, 2021

you get it right the first time thats why i go there...good job thank you Tim. cant think of any more to fill in the requirements More

by HERK03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
timothy palmstein
Jun 08, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for the 5-star review! We are pleased to hear your experience with us was a positive one. We look forward to seeing you again soon!

June 03, 2021

all staff are very nice and accommodating from the time i pulled in early, they got me in sooner than my appointment. it was cleaned and washed. More

by JEAN.KUCHARSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Boucher Cadillac of Waukesha responded

Jean- thank you for these kind words. We are pleased to hear our service department was able to meet all of your expectations within a timely manner. At Boucher, we strive to make every service experience as efficient as possible and it looks like we were able to do that for you. We are grateful for your business and look forward to assisting you in the future!

May 24, 2021

The new tires have a great ride and even better than the tires that came on my new XT5. It was a pleasure working with Tim for my service needs. More

by Jimhjohnston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Boucher Cadillac of Waukesha responded

Thanks for giving us the opportunity to service your car! We are thrilled Tim was able to assist you with your service needs!

May 17, 2021

The entire staff was kind and professional from the moment I entered. The shuttle service provided was exceptional as well. The repairs were completed promptly and correctly. I didn't have to mention t More

by glennberrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
May 17, 2021 -

Boucher Cadillac of Waukesha responded

It's a pleasure reading your kind review, thank you!

May 03, 2021

Great job on time and fixed the problem with no issues! Service manager check the system to ensure it was set up as required! Great job! More

by HAINEYJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Hug
May 06, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

April 28, 2021

Special thank you to Tim and team that provided service for our XT5, in and out same day, competitive price for new tires. Very satisfied. Thanks again- More

by MIKEBAUTCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Palmstein
May 06, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for the review, Mike!

April 20, 2021

Dan is the best 5 stars!!!I did not care for gary (glad Dan is the best 5 stars!!! I did not care for gary (glad hes retired) been a customer for 11 years the snacks and soda are a plus thanks More

by GREENE.MECHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for your continued loyalty!

April 19, 2021

Dan and Sandy were great My car was completed in a reasonable amount of time, the facility including bathroom was nice and clean. The area where the snacks and coffee are were nickels filled. More

by GJHOLLIMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandy
Apr 27, 2021 -

Boucher Cadillac of Waukesha responded

Thank you for sharing!

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