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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
456 Reviews

456 Reviews of Boucher Cadillac of Waukesha - Service Center

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January 06, 2022

Tim in the service department always provides the best customer service a customer could ever ask for. He's professional and always on top of his game. We were very impressed (again). More

by ALLWAYSINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Boucher Cadillac of Waukesha responded

It was our pleasure! Our dedicated service staff goes above and beyond to provide the best possible customer service available. Your kind words are a true sign we've been able to accomplish just that. Please don't hesitate to contact us if there's anything else we can help you with. Take care!

December 31, 2021

Always very helpful. We have always been pleased with the service we received. Our cars feel better after they have been there. More

by JAYMONMCCAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Boucher Cadillac of Waukesha responded

Thank you for choosing Boucher!

December 31, 2021

Service took a lot less time than initially estimated. Good job in getting my service done quickly. More

by GOSTRANDER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hug
Jan 07, 2022 -

Boucher Cadillac of Waukesha responded

We appreciate the review, thank you!

December 28, 2021

Dan in the Service dept is easy to communicate with and transparent about maintenance needed. They were accommodating to giving a ride, etc. More

by arokusek
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

Thanks for the review!

December 24, 2021

I worked with Matt in Service, very pleased with every facet of the work performed and he was excellent in keeping me updated on progress. More

by BKHEALY.11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

Thanks for the review!

December 23, 2021

We worked with Tim in the service department - he was wonderful! He stayed in touch with us and took care of everything. More

by ALLWAYSINC
Recommend Dealer
Yes
Employees Worked With
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

That's great feedback! Thank you for your business!

December 21, 2021

WORK WAS DONE ON TIME--FRT. BRAKE PADS PUT ON--A-1 JOB I WAS HAPPY WITH PERFORMANE AFTERWARD-- More

by RCPAPAGRAMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

We love to hear that! Thank you!

December 16, 2021

Had a 9am Appt for recall work. Was supposed to take an hour & a half or so. I had to call after 5hrs for an update. I understand they were short staffed that day but I thought 6 1/2hrs was a bit excessive More

by Cabby51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

Sorry about that, we'll use your experience to work on improving. Thank you for the 4-stars.

December 08, 2021

Great and professional Service every time! Thank You and God Bless You and Your Family! Happy Holidays! More

by sexystacia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

Thank you! We appreciate the feedback as well as your business!

December 08, 2021

Everything was done exactly as they explained to me prior to completing the repairs. The price was very fair. More

by BILL@WNAGENCY.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Boucher Cadillac of Waukesha responded

Awesome to hear! Thanks! :)

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