Boucher Cadillac of Waukesha - Service Center

It was a pleasure to work with Dylan in purchasing my new car. He was just as excited as me and did a wonderful job explaining and walking me through the process. car. He was just as excited as me and did a wonderful job explaining and walking me through the process. More

pleased I feel I can trust the service department. They tried not to spend my money and took great care in being satisfied with the repair. I found my new service department. I will return. They tried not to spend my money and took great care in being satisfied with the repair. I found my new service department. I will return. More

Justin is dismissive and lacks customer service. I have also encountered this with others there. Not very friendly there. This is the most I have ever spent on a car and it is the worst service. The I have also encountered this with others there. Not very friendly there. This is the most I have ever spent on a car and it is the worst service. They did not even replenish the charge they used for my electric car when it was serviced so I had 55 miles left on my car when I picked it up so had to drive straight home because the cold weather takes more battery when driving. They come across as they just don’t care about customers and they don’t want to be there. More

Always a great experience, great customer service, overall great service, I have not one complaint. overall great service, I have not one complaint. More

Great service and hospitality is always put on display at this cadillac dealership right next to my home..!!! this cadillac dealership right next to my home..!!! More

Effective and efficient. Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe h Very thorough screening. The staff kept me completely informed about the service of all of the issues that were detected. I feel completely safe having my vehicle serviced here. More

Fast check in for service. They get the repairs done right the first time, and keep you updated on progress They get the repairs done right the first time, and keep you updated on progress More

They’ are very good at getting people in for service appointments in a timely fashion . appointments in a timely fashion . More

They took 4 times to fix our car but there ,it was a little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my sal little annoying bringing the car back and forth but they made up for it in the way they treated us,very polite everyone we delt with,including my salesman Dylan,they kept getting the wrong part so it wasn’t there fault,just don’t know how GM can send the wrong part that many times. More

Thank you Boucher Cadillac! While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the- While you were not able to find my problem (which I completely understood since it was working fine when I brought it in), you provided an over-the-top experience for me. I knew when I brought my car in that you may not be able to determine the problem. (The problem existed several days earlier but was not presenting the problem on the day I brought it in.) You did an excellent job managing my expectations. However, when I picked up my car, you did an amazing job! Thank you! First, the lovely lady that greeted me told me where to go to “settle up” my bill. Second, I was not charged even though your tech team took the time to try to diagnose the issue. Third, while I was waiting for my car to be brought up (which probably took all of two minutes), the lovely lady in Service offered a complimentary soda or coffee. And finally, when I got to my destination, I found the nice note from John Kaiser, Service Director, on the front passenger seat along with a package of Famous Amos cookies. What an nice touch! I’ve been to other Cadi service centers and I’ve never gotten this level of service. Thank you Boucher Cadillac! I really appreciate your team and appreciate being treated so nice! More