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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
477 Reviews
Call Service Center (262) 254-6987

477 Reviews of Boucher Cadillac of Waukesha - Service Center

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July 04, 2025

Excellent as always. Only suggestion is email service confirmation like we used to get so there’s no confusion on appt time. More

by SLWRUCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No clue who any ppl are
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Jul 04, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

July 01, 2025

They are quick, nice and very friendly. . They know me which is very nice. Love the shuttle driver! Super nice More

by Prmat2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

June 30, 2025

Friendly service, thorough, helpful. Complete service with a smile! Goes the extra mile and more. More

by KAYEMMERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

June 22, 2025

Quick, friendly service provided. Shuttle gave me a ride to/from work. My Lyriq was returned with a full charge and a bag of cookies. More

by PeterG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Kaiser Service Manager 262-754-9600

June 22, 2025

Justin and the team were very professional, friendly and thorough vehicle was closely checked over and work well done. More

by Bobcadewll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

June 10, 2025

I received professional advice regarding my diagnostic services, yet the lack of perceived value impacted my rating More

by Fair_n_squared
Recommend Dealer
No
Employees Worked With
Dan
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Jun 13, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. John Kaiser Service Manager 262-754-9600

June 08, 2025

Very easy to work with. No high pressure. Friendly. Will go the extra mile to satisfy the customer. Very professional. Fair pricing. More

by BBQMKBK
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Young
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Jun 08, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

June 07, 2025

Nice and convenient! Good for car and personal too. They clean and wash my car too!! More

by Lianlian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Spheeris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Bogacki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

Boucher Cadillac of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. John Kaiser Service Manager 262-754-9600

May 18, 2025

they hopefully have solved the issue. They cleaned it up inside and out. just right More

by CLESKO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2025 -

Boucher Cadillac of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Cadillac of Waukesha! John Kaiser Service Manager 262-754-9600

May 14, 2025

they do a great job ! That's why I've been a costumer got the last 25 years! More

by HAINEYJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! John Kaiser Service Manager 262-754-9600

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