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Boucher Cadillac of Waukesha - Service Center

Waukesha, WI

4.7
482 Reviews
Call Service Center (262) 254-6987

482 Reviews of Boucher Cadillac of Waukesha - Service Center

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July 23, 2025

Fixed the issue quickly and kept me informed of progress. Liked the video showing the problem More

by MICHAEL.ZINKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2025 -

Boucher Cadillac of Waukesha responded

Michael, It has been a pleasure serving you. Quality customer service is always our top priority, and we're pleased to hear that we met your expectations. Thank you for choosing Boucher Cadillac of Waukesha. We look forward to having you as a valued customer for many years to come! John Kaiser Service Manager 262-754-9600

July 23, 2025

Service was great! Justin did a great job making sure I was well taken care of! More

by cjpoleck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

July 18, 2025

My first service call at Boucher Cadillac was very impressive. They sent reminders, when I got there, they were expecting me and they finished everything ahead of schedule. They sent me a video of the More

by CHARLESEMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Kemp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samy Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cole Kucirek
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Bajurny
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. John Kaiser Service Manager 262-754-9600

July 10, 2025

Justin was great and met my needs. I don’t have anything additional to add. More

by emwhiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 10, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Kaiser Service Manager 262-754-9600

July 09, 2025

All was explained clearly. All finished the same day.. it was not terribly expensive.. thank you. More

by MLBETANCOURTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service is always rogessionsl.
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Jul 10, 2025 -

Boucher Cadillac of Waukesha responded

Thank you! Dan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

July 04, 2025

Excellent as always. Only suggestion is email service confirmation like we used to get so there’s no confusion on appt time. More

by SLWRUCK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Hacker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No clue who any ppl are
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Jul 04, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! John Kaiser Service Manager 262-754-9600

July 01, 2025

They are quick, nice and very friendly. . They know me which is very nice. Love the shuttle driver! Super nice More

by Prmat2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Bogacki
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Cadillac of Waukesha. John Kaiser Service Manager 262-754-9600

June 30, 2025

Friendly service, thorough, helpful. Complete service with a smile! Goes the extra mile and more. More

by KAYEMMERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Colla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 30, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

June 22, 2025

Quick, friendly service provided. Shuttle gave me a ride to/from work. My Lyriq was returned with a full charge and a bag of cookies. More

by PeterG7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Boucher Cadillac of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. John Kaiser Service Manager 262-754-9600

June 22, 2025

Justin and the team were very professional, friendly and thorough vehicle was closely checked over and work well done. More

by Bobcadewll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Ringersma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Boucher Cadillac of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Cadillac of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. John Kaiser Service Manager 262-754-9600

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