Boucher Buick GMC of Waukesha - Service Center

I contacted Boucher Cadillac and spoke with their Service Director about a warning light issue I was having with my 2007 Cadillac STS. Gary wrote up the service order and provided transportation for me to re Director about a warning light issue I was having with my 2007 Cadillac STS. Gary wrote up the service order and provided transportation for me to return home. The next day Gary contacted me to let me know that the proble was caused by a defect in the drain from the moonroof. He explained, in detail, that the problem was not of my cause and requested Cadillac to cover the expense of the repair. Gary was honest and very professional and a pleasure to deal with. I have already referred some people to the dealership for service and intend on maintaining my own relationship with Boucher. Thank you very much for the pleasant and professional manner in which my service was handled, Kevin Maples More

The customer service in the service department is always fantastic. The service writers go out of their way to ensure you are more than satisfied. They take the time to go over everything. I have always rec fantastic. The service writers go out of their way to ensure you are more than satisfied. They take the time to go over everything. I have always received a better job than what I expected and I am quite particular. Again the customer service is above and beyond. More

It happens...You purchase the "same car" you had last time because it was "perfect", and the next one is a far cry from perfect. My second GMC Envoy was mechanically awful - no question! Unresol had last time because it was "perfect", and the next one is a far cry from perfect. My second GMC Envoy was mechanically awful - no question! Unresolved engine issues after many "GM fixes", transmission issue, driver's seat - Enough issues that my next car sgould have been anything BUT GM. I just picked up my new GMC Acadia. Why? Simply put - The Waukesha Boucher Cadillac Buick GMC Dealership. They did not manufacture the car, but they performed at the highest level of service I have experienced in over 40 years of car-buying. Gary, Gary, and John in the Service Group are true professionals. They are knowledgeable, personable, they care...and they did everything and more within their power to keep me informed. They worked diligently to minimize my many GM-inflicted inconveniences; and they truly are the only reason I stayed with another GM product. ...And I believed them when they told me their many positive experiences with the new Acadia. On a related note, Sandy - the sales rep, and Andrea - the finance/closing paperwork person, were both extremely helpful and professional in making this purchase seamless. Boucher Cadillac Buick GMC and the people within is an all-too-rare commodity in the automotive industry. They respect and treat the customer the old-fashoined way - great personalized caring service. More