Boucher Buick GMC of Waukesha - Service Center

Great Employees I was in for an oil change, tire rotation, and regular maintenance. The service was fast. Only one negative comment - the car was not washed. We ha I was in for an oil change, tire rotation, and regular maintenance. The service was fast. Only one negative comment - the car was not washed. We have always looked forward to having the car washed when it was brought in for service. More

Service appointment for front camera and adaptive cruise. Arrived 15 minutes early for 2:00 pm appointment. Was checked in by Misael Perez. Gave him information on DIC alerts to service front camera and adapt Arrived 15 minutes early for 2:00 pm appointment. Was checked in by Misael Perez. Gave him information on DIC alerts to service front camera and adaptive cruise control not available. Had a seat in your lounge and worked on my PC and your wi-fi. After an hour or so, Misael advised that the problem was not fixed and would require another three hours of diagnosis for over $400 and another appointment. I said I would pack up and come to his desk to schedule the next date for service. He asked if I would like a car wash; I said yes and asked that he advise me when ready. Then another half hour goes by. I check, Misael is on the phone. I wait another 15 minutes. He's still on the phone and I need to get to another appointment. I look to find my vehicle in front of the exit door and not washed, so now I've wasted 45 minutes and need to leave. I find Kimberly, who finds my key fob, gets a wave from Misael, who's still on the phone, and she lets me out. No paperwork, no follow up appointment. First time I've had a disappointing experience at Boucher GMC. More

No one called me to tell me my car was ready to go. The dealer had it all day for a simple oil change and routine maintenance. dealer had it all day for a simple oil change and routine maintenance. More

Fair Service Lack of information to me on why my auto was taking so long to be repaired, a phone call to me at home would have been proper. I had to call the follo Lack of information to me on why my auto was taking so long to be repaired, a phone call to me at home would have been proper. I had to call the following day and ask what is happening. More

The staff were very professional and welcomed me as a customer. The place was very clean and the serviceman did an excellent job. Good job customer. The place was very clean and the serviceman did an excellent job. Good job More

15 year suv in for major service. Brought 15yr old SUV in for service. The Service Tech Mark did a excellent job addressing three major issues with my SUV. Very please with repair. Brought 15yr old SUV in for service. The Service Tech Mark did a excellent job addressing three major issues with my SUV. Very please with repair. More

BUICK ENCLAVE: MAINTENANCE & REPAIRS ALL SERVICES WERE PERFORMED IN A TIMELY MANNER. WARRANTY WORK WAS ADVISED & COMPLETED. SERVICE WAS ACCOMODATING AND INCLUDED RIDE DROP OFF SERVICE. ALL SERVICES WERE PERFORMED IN A TIMELY MANNER. WARRANTY WORK WAS ADVISED & COMPLETED. SERVICE WAS ACCOMODATING AND INCLUDED RIDE DROP OFF SERVICE. MISAEL DID A GREAT JOB COMMUNICATING & WALKING ME THROUGH SERVICES & REPAIRS AT CHECK OUT. More

Preventative maintenance I appreciate the professionalism that I have experienced within this dealership. They have always been courteous and punctual. The added service of th I appreciate the professionalism that I have experienced within this dealership. They have always been courteous and punctual. The added service of the transportation home is appreciated. More

Very good This was my first dealings with Boucher, after purchasing a car from them. My maintenance experience was as pleasant as my dealings with them at the This was my first dealings with Boucher, after purchasing a car from them. My maintenance experience was as pleasant as my dealings with them at the time of purchasing my car. More

Helpfull input They informed me that my cabin filter was dirty, I said that I would changed it myself. they put it back in with leaves & debree that could have been They informed me that my cabin filter was dirty, I said that I would changed it myself. they put it back in with leaves & debree that could have been remore before reinstalling it. More