Boucher Buick GMC of Waukesha - Service Center

Great service. In and out in under an hour. Very clean Great service. In and out in under an hour. Very clean facility. Working hard to make everyone feel comfortable during the pandemic. Been a Boucher Great service. In and out in under an hour. Very clean facility. Working hard to make everyone feel comfortable during the pandemic. Been a Boucher customer for 20 years and 8 vehicles. More

My spouse brought our 2015 Buick Enclave in for service for the brakes on August 27th. The service folks identified additional problems as the left front bearing, power steering fluid leak and an issue wi for the brakes on August 27th. The service folks identified additional problems as the left front bearing, power steering fluid leak and an issue with the drive shaft assembly which they said was a cracked front axle. The repair cost was $2784.00. We continued to hear the sound we originally brought it in for, and took the car back in on Tuesday, September 22,and were told the problem was the right front bearing. We were charged another $400.00. In reviewing this work we believe we received unecessary work at least on the bearings. The service folks admitted thay did not drive the car after the first repair and I think they fixed the wrong bearing. Makes me wonder if they took advantage of my spouse and wonder if there really was a cracked axle as we were told. With the cost, we should have gotten a second opinion. As a result, I think we paid at least an extra $400 for your mistake. To top everything else off, the car was not washed on either occasion until my wife requested a wash after the second repair. The result - we don't want anyone fired but you have lost a customer both for future repairs and any future Buick we might purchase. Joe More

The service department was extremely accommodating and friendly for work on my Buick Envision.. Alec and Reggie were both highly service oriented and met all commitments for my vehicle service. friendly for work on my Buick Envision.. Alec and Reggie were both highly service oriented and met all commitments for my vehicle service. More

Everything was good the oil change quick fast and clean really kept update on my service check clean waiting area my service tech was great really kept update on my service check clean waiting area my service tech was great More

The service advisor met me at the car with a mask. They had hand sanitizer on the desk. My service was done very quickly. I waited in a spacious waiting room watching ESPN on a big screen. What could be had hand sanitizer on the desk. My service was done very quickly. I waited in a spacious waiting room watching ESPN on a big screen. What could be better? My car was freshly washed when I got out to it. More

Vehicle and all the work was ready when promised, and no extra services or charges were added. Reggie was very curtious and professional! great job as always extra services or charges were added. Reggie was very curtious and professional! great job as always More

I had my 2017 GMC Sierra serviced at Boucher GMC. They changed the oil, rotated the tires and took care of a recall all in less than an hour. Amazing! Reggie, my service writer was great. Also the price w changed the oil, rotated the tires and took care of a recall all in less than an hour. Amazing! Reggie, my service writer was great. Also the price was very reasonable. More

Great experience, Reggie was incredible to work with very helpful informative and organized. The service work was done in the time frame that was estimated. helpful informative and organized. The service work was done in the time frame that was estimated. More

Reggie was fun but, at the same time, he was very professional. Service was quick. The waiting room was very clean. Will definitely be back. professional. Service was quick. The waiting room was very clean. Will definitely be back. More

Customer service was excellent! The salesman are there to help you make the best decision for you. They are very helpful but not pushy..... I was actually there to buy and more expensive vehicle, but found a help you make the best decision for you. They are very helpful but not pushy..... I was actually there to buy and more expensive vehicle, but found a less expensive one that suited my needs, my salesman helped and answered any questions I had. More