Back

Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
504 Reviews

504 Reviews of Boucher Buick GMC of Waukesha - Service Center

Sort by
October 12, 2020

Great service. I had to have some work done on my car and even though there was a wait, it was still a good experience. More

by DAYNAMILLER75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Oct 16, 2020 -

Boucher Buick GMC of Waukesha responded

Dayna - thank you for sharing! Please feel free to reach out to us if there is anything else we can help you with!

October 09, 2020

My car was in the shop from night until 1300 the next day and they did NoT rotate my tires as they said they did . Also did not wash the car. I now have to make a special trip to get them rotated. More

by SURGESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Boucher Buick GMC of Waukesha responded

We are very sorry you had a negative service experience with us. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can address the situation you are describing and make things right.

October 07, 2020

Reggie made sure I was taken care of from the moment I walked in. Very professional and pilot. Kuddos to the GMC team!! Thank you! More

by CARLOSC4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

We are glad you had a positive experience, Carlos!

October 06, 2020

Although the customer service staff was nice, I felt mis-lead, over charged and lied to about the service needed on my Acadia. I will no longer trust this dealership. More

by JENNIFERANDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Piscitello
Oct 14, 2020 -

Boucher Buick GMC of Waukesha responded

Jennifer, we are sorry to hear about your negative experience with us. We'd like to further inquire as to what went wrong with your visit. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600. We hope you'll give us another chance in the future.

October 05, 2020

My experience at the Boucher GMC store for service was, very timely, smooth, very accommodating to my needs, and most of all very professional!!! Great job team keep up the great work.... long time custom More

by AMERICANCLASSIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

We are glad you continuously have smooth experiences with our Service Department! Thank you for sharing.

October 01, 2020

Reggie is the best!!!!!! Don’t need 25 words to describe how good he is, he is simply the very very very very very very best. More

by JCHRISTIANSEN46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

October 01, 2020

Friendly Kind staff clean and comfortable waiting area. Great Snacks. No heavy sales pitches on any needed service’s! Bathrooms are clean and sanitary times stated for services are Accurate More

by ctmouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

At Boucher, we are continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. We are thrilled we were able to make your experience with us as clean and comfortable as possible. Thank you for sharing!

September 30, 2020

I bought a used Buick, damaged underneath in 4 areas they fixed it right away after I noticed it, very honest mistake on their behalf. Great service so far and gave me a bran new loaner for 1.5 weeks of wait More

by MMZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Bucio, Kimberly Linder
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing - it was our pleasure. We ride with you every mile!

September 29, 2020

Timely service, greeted nicely, helped figure out a plan, contacted me with updated plan. Only disappointment is how short batteries life expectencies are and how much they have gone up in price! More

by MKUEHTBECKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

We appreciate your feedback and review.

September 25, 2020

Misael & Reggie were amazing! Love the clean service area - both at checking and while I was waiting for my vehicle. Service was quick and efficient. More

by MOMFORREST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez, Reggie Tobias
Oct 19, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing!

...
35
...