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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
504 Reviews

504 Reviews of Boucher Buick GMC of Waukesha - Service Center

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January 03, 2021

I called and confirmed the repairs with the service department 3 days prior to my appointment, but somehow one of the parts to fix my car was lost and I will need to come back. This is not the first p More

by CARRIEBACKUS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Piscitello
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Carrie - After you called to schedule your appointment, you called again days before adding concern about the headliner coming apart near the tailgate. Unfortunately, we are unable to order parts until after we can see the vehicle and diagnose the problem. Once you came in for your appointment, we looked at your car and ordered the correct part to fix the issue you were describing. Please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 if you would like to discuss this further.

January 01, 2021

So far, I have only scheduled an appointment for an oil change. It is early to rate this iupcoming service, but previuos service jobs were GREAT. More

by WMILLER30
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Piscitello, Misael Perez
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for sharing!

January 01, 2021

Work was done in timely manner. . Washing the car at the end of the service is a nice touch. Everyone i came in contact friendly and courteous. More

by STYSCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misael Perez
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 31, 2020

This dealership is good at what they do. That's what I keep taking my truck back For service when it's needed. Repeat customer More

by WISCROCKHOUNDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Jan 05, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for your business!

December 18, 2020

The service manager, Jim, is awesome. I usually have to wait much longer than they tell me, but they do have a nice guest area. More

by davebluhm7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Dec 23, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 12, 2020

My dad got quoted for labor price of $69 per hour when service department was putting on a hitch. When we got the final bill it was $140 per hour for labor. My dad called to complain and they did nothing More

by ROBDD2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Boucher Buick GMC of Waukesha responded

ROBDD2002, we are disappointed you were not completely satisfied with the service you received here at Boucher. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-409-2600 so we can discuss this further with you. We hope to hear from you soon.

December 07, 2020

Great customer service. I had a question regarding maintenance services and they were able to assist with it. Highly recommend using their services. I am happy with their professionalism! More

by SONIDOCHAVEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for the review!

December 05, 2020

Reggie and Jim were very easy to work with! They made the process of filing a warranty claim a lot easier than I would have expected. More

by nickjblanchet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing, Nick!

December 04, 2020

Reggie and Alec we're great! Very easy to work with. Ready when I arrived and always friendly and fast with their services including checkout. More

by dschristof
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec Austin, Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

December 04, 2020

Reggie is always extremely professional and pleasant and makes your simple routine maintenance visit seem very personal. Strongly recommend Boucher GMC Service Dept. for your vehicle. More

by JWILL15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Dec 11, 2020 -

Boucher Buick GMC of Waukesha responded

Thank you for the review!

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