Boucher Buick GMC of Waukesha - Service Center

I had a 7:00 AM drop off time for a repair that was estimated to take 3 hours. I was provide with a courtesy ride to my former place of employment (I'm retired) in order to kill the time rather than wa estimated to take 3 hours. I was provide with a courtesy ride to my former place of employment (I'm retired) in order to kill the time rather than wait at the dealership. This courtesy ride is a very nice service to offer incidentally. When I called at 1:00 to check the status of the repair, Reggie checked and reported (honestly)back to me that the work had not yet begun because the technician was not aware that the vehicle was available for him to start his work. The work was then completed within 2 hours, so he made sure that the problem did not linger. Reggie handled everything very honestly and professionally and I have no complaint at all with any individual that I dealt with. However, I'd suggest that your procedures should be reviewed to ensure that coordination or communication is improved within the service department. More

I'll let you rate the experience:I arrived at 7:50 a.m. I'll let you rate the experience: I arrived at 7:50 a.m. for an 8:00 a.m. appointment. The service requested; oil change, rotate tires, replace rea I'll let you rate the experience: I arrived at 7:50 a.m. for an 8:00 a.m. appointment. The service requested; oil change, rotate tires, replace rear brakes. My car wasn't ready until 5:00 p.m. You give the service a rating!!!!! More

Disappointed in how things were handled. Came in for brakes and oil change. They provided a loaner car, but it didn’t have any gas in it. Took my car in at 7 am and didn’t get back till 3:30 the next d brakes and oil change. They provided a loaner car, but it didn’t have any gas in it. Took my car in at 7 am and didn’t get back till 3:30 the next day. They allegedly found the left front control arm bushing was loose. I took the vehicle several days later to someone else and was advised there was nothing wrong with the any of the control arms. All were normal. Boucher told me that my power steering pressure hose needed to be replaced because it was leaking. I had repaired to the toon of $800. I have no way of checking to see if that was true or not. I feel Boucher was drumming up charges. When I left Boucher I should have had a bill around $500, but ended up with a bill for $1700. I had an assistant service manager contact me to try to smooth things over, but all he did was double talk. I can guarantee I will not return to Boucher for any type of service. I don’t feel I can trust them. More

Great service and communication. We were able to find comfort knowing our vehicle was being taken care of. That’s why we keep coming back to Boucher. comfort knowing our vehicle was being taken care of. That’s why we keep coming back to Boucher. More

Work was done perfectly and on time and they discovered another repair that we weren't aware of and scheduled it. We were very satisfied. another repair that we weren't aware of and scheduled it. We were very satisfied. More

Everything went so smooth. Fixed by sensor problem easy. I had new tires installed. Perfect ride. They washed my truck. Done quickly and efficiently Great experience. I had new tires installed. Perfect ride. They washed my truck. Done quickly and efficiently Great experience. More