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Boucher Buick GMC of Waukesha - Service Center
Waukesha, WI
504 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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504 Reviews of Boucher Buick GMC of Waukesha - Service Center
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August 19, 2021
I was impressed with the respect for our time, and the overall service that we received. We will purchase vehicles from this location in the future and would recommend Boucher Buick GMC to family or frien overall service that we received. We will purchase vehicles from this location in the future and would recommend Boucher Buick GMC to family or friends More
by Haynes.kila
Verified CustomerEmployees Worked With
Other Employees :
Derek Luetke
August 14, 2021
Professional respect timely. 11 oclick appt was completeded in 25 minites. Done. Done. Done done done done done .done done Too many words needed to complete completeded in 25 minites. Done. Done. Done done done done done .done done Too many words needed to complete More
by donrneitzel
Employees Worked With
Misael Perez
August 13, 2021
Reggie did a fine job of checking me in and managing the process right through billing and pick up. Good place. I have the service dept a great review but marketing gets downgraded because the system woul process right through billing and pick up. Good place. I have the service dept a great review but marketing gets downgraded because the system would not accept my review because at 23 words it was too short! More
by NPFOWLER
Employees Worked With
Reggie Tobias
August 10, 2021
Car's engine light on and car was stalling. $4000 repair and then brought it back second time because problem not fixed. NOT HAPPY! ALEC got a bit snarky with me when I tried to get some clarity ab repair and then brought it back second time because problem not fixed. NOT HAPPY! ALEC got a bit snarky with me when I tried to get some clarity about a loner. I don't feel he was completely up front with me from the beginning. I left my car there for repairs with the understanding I was going to get a loner. Never got one. More
by MLCONRADY
Employees Worked With
ALEC
August 09, 2021
Overall all issues were eventually resolved but it is clear there is a lack of communication & information flow at the dealer service center. It took over a week to get a simple repair completed and onl clear there is a lack of communication & information flow at the dealer service center. It took over a week to get a simple repair completed and only after the issues were escalated. It have also been over a week since my service and I still do not have any documentation regarding the service. More
by Dan B.
July 28, 2021
Friendly and Easy to work with, discussed my needs, and worked to satisfy. Will continue to have my business and will also have our other vehicle serviced there. worked to satisfy. Will continue to have my business and will also have our other vehicle serviced there. More
by Rwolka
Employees Worked With
Misael Perez
July 14, 2021
The customer service for my repair was excellent. My only complaint is that my repair should have been covered at no charge as it was correcting a known failure point that simply hasn’t yet risen to recall s complaint is that my repair should have been covered at no charge as it was correcting a known failure point that simply hasn’t yet risen to recall status. More
by swldmn
Employees Worked With
Misael Perez
July 12, 2021
Makes excuses. Alec Austin needs more training. Still waiting for email paperwork from July 1. Waiting to hear on 141.00 refund from diagnostic test. waiting for email paperwork from July 1. Waiting to hear on 141.00 refund from diagnostic test. More
by MILLERFORTWO
Employees Worked With
Alec Austin needs more training , Jim Piscitello, Reggie Tobias
July 12, 2021
Knowledgeable and friendly! Always more than willing to help you out! Having the shuttle service was especially nice because I only work a couple of miles away! help you out! Having the shuttle service was especially nice because I only work a couple of miles away! More
by DOCWIED69
Employees Worked With
Reggie Tobias
