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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
504 Reviews
Call Service Center (262) 254-7195

504 Reviews of Boucher Buick GMC of Waukesha - Service Center

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November 11, 2021

The service department is excellent to work with. Alec kept me up to date and informed me every step of the way. They went above and beyond to ensure I was satisfied with all of the work I needed to have More

by NORDERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alec
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Dec 30, 2021 -

Boucher Buick GMC of Waukesha responded

That's great to hear! Thank you!

November 03, 2021

Very friendly! Prompt service, great explanations. Makes repairs a great experience. Thank you! Will be back. More

by PAEICHLERWNCC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Report | Print
Dec 30, 2021 -

Boucher Buick GMC of Waukesha responded

We appreciate your taking the time to write a review for us! Thank you!

October 22, 2021

Service was timely and communication on status of my vehicle was great. Was enjoyable to do business with. More

by HELLER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Report | Print
Nov 03, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for the awesome feedback! We are pleased to hear that your experience with us was a positive one. Take care!

October 21, 2021

Excellent customer service. I was in and out within one hour. I would recommend Boucher Buick GMC of Waukesha to family and friends. More

by ALLENM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Report | Print
Nov 03, 2021 -

Boucher Buick GMC of Waukesha responded

Awesome! Thank you for the 5-star review!

October 21, 2021

Reggie is awesome, polite and courteous. He explains things thoroughly and is easy to work with. More

by SEAN_KCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Report | Print
Nov 03, 2021 -

Boucher Buick GMC of Waukesha responded

Sean- thank you for the feedback! We appreciate your business and look forward to seeing you again soon!

October 19, 2021

I know GMC is nothing more than a rip off Billion Dollar Company but that is no reason for you to back them in trying to cheat me. According to page 26 of my lease contract I have 1 free maintenance visit w More

by MBOIE
Recommend Dealer
No
Employees Worked With
I DON'T KNOW OR CARE WHOM I WORKED WITH
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Nov 19, 2021 -

Boucher Buick GMC of Waukesha responded

Thank you for leaving feedback. Because you purchased a Service Loaner vehicle, the warranty already began prior to your purchase. With that being said, when your service was scheduled, it was already past one year, making you ineligible for the free maintenance visit. If you have any further questions about this, please feel free to reach out to our Service Manager, Jim Piscitello, 262-409-2600.

October 18, 2021

Reggie made sure that all of my needs were taken care of and he was very professional. More

by KENT.HINEK
Recommend Dealer
Yes
Employees Worked With
Reggie Tobias
Report | Print
October 15, 2021

Reggie not a very good service adviser. Misleading and not accurate and fails to follow through. More

by G.MORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Reggie Tobias
Report | Print
Oct 20, 2021 -

Boucher Buick GMC of Waukesha responded

We are sorry to hear that your visit with us did not meet your expectations. If you would like to discuss the matter further, or if there's any way we can assist you moving forward, please contact our Service Manager Pat Joe Piscatello at 262-409-2600. We hope that you'll give us another chance in the future.

October 11, 2021

Reggie was very helpful and patient with my concerns. He kept me informed during my wait. More

by BETCH1177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Piscitello, Misael Perez, Reggie Tobias
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October 07, 2021

I was quoted 219.00 per tire was billed 265.00 service advise said nothing he could do. When I got home I checked my notes then called for service manager was told he was out explained to the lady what ha More

by MARMESL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alac Austin
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