Boucher Buick GMC of Waukesha - Service Center

Terrible experience. Went in knowing exactly what vehicle that we were going to buy. Salesman, Gregory Prince, didn’t have answers but was able to get them. Once we order Went in knowing exactly what vehicle that we were going to buy. Salesman, Gregory Prince, didn’t have answers but was able to get them. Once we ordered the Yukon XL, Gregory would not follow up for updates when he said he would (for example would give an update on the first Thursday of month and not hear for him until a week later). Picking up the new vehicle was awful and all of the excitement/joy was robbed with our experience. Ended up having to buy from a personal account instead of business (to not delay getting the car) because Gregory would not respond to an email getting the VIN number. Came at the we agreed to come and wait 45 minutes before even started the process of getting the car. Trade in value of our truck was insulting (very low) and didn’t even try to negotiate. Was told to download the On Star app (while waiting the 45 mins) and spent less than 10 mins showing features of car and helping setting up settings. Then acted like it was an inconvenience when we asked for the interest rates for the monthly payments. Told wife that “husband can just show the features of the car.” The bright spot was Kendal in business department that answered our questions, explained paperwork, and was the only person we encountered on the day we picked up the car that she appreciated our business. We ordered a very expensive car and was treated very poorly. The customer service was the worst we have experienced and honestly had wished we had taken our business elsewhere. More

Great Experience, Vehicle and Customer Service! We Will be back for our next vehicle purchases. We Will be back for our next vehicle purchases. More

They are friendly, easy to work with and anticipate the little things. The dealership is clean and neat and very relaxing and pleasant. You get plenty of attention if you want it, and they leave you to y little things. The dealership is clean and neat and very relaxing and pleasant. You get plenty of attention if you want it, and they leave you to yourself if thats the way you would prefer. Its as pleasant a dealership as I have ever visited. More

Staff was friendly and explained everything thoroughly . Facility was nice , they seemed to think if everything needed . Facility was nice , they seemed to think if everything needed . More

My sales process went very well. I have been very pleased with Nick both this time and with the previous Yukon. I have been very pleased with Nick both this time and with the previous Yukon. More

Our experience at Boucher was very good. I certainly will recommend Boucher GMC to anyone we know who is interested in a GMC. We will be back because Alex got us a great deal. I certainly will recommend Boucher GMC to anyone we know who is interested in a GMC. We will be back because Alex got us a great deal. More

Checked my car thoroughly for an upcoming road trip. I’m confident car will be good for the long drive. I’m confident car will be good for the long drive. More

When I bought the car I was told I would receive a car wash every service, I did not wash every service, I did not More

They found the vehicle I read wanted and take great care in serving all my needs in serving all my needs More

My experience went very well. Nick and staff did a great job and the process went smoothly. Thank you!! Nick and staff did a great job and the process went smoothly. Thank you!! More