Boucher Buick GMC of Waukesha - Service Center

I made an appointment t for oil change and to get my steering wheel straight. I asked for a ride to work. The driver was not there and I had to Uber. I did not get a call when the car was done. I ca steering wheel straight. I asked for a ride to work. The driver was not there and I had to Uber. I did not get a call when the car was done. I called and the guy said he forgot to call me. The shuttle driver had left so I had to Uber again. The wheel was not fixed. I asked why. We did a check and it wasn’t out of alignment. I told him that I knew that and I asked for the wheel to be straightened. Everyone who drives with me sees it is crooked. I asked to have the front and back sensors ordered as I got a letter they were now availabele. My salesperson had never told me they were on back order. Then I got a letter almost a year later. The guy told me that they were probably ordered by my sales person and they would let me know when they were in. I told them they were not ordered. He said oh I will check. He checked and they were not ordered. He said he ordered them. I think they have terrible service. More

I had a 10:00 appointment and when I got there they said the tires wouldn’t be in till 10:30. They offered to shuttle me home but I had no problem waiting a couple of hours. For some reason they took my Yuk the tires wouldn’t be in till 10:30. They offered to shuttle me home but I had no problem waiting a couple of hours. For some reason they took my Yukon to their Cadillac dealership to have the tires installed about 2:00 he came in and told me they were having problem having the tires seal. No way can it take 4 1/2 hours to install 4 tires. My guess is the tires didn’t arrive at 10:30. More

Great organization . .. super clean and very friendly ... true professionals! Nick Majeske was great to work with! .. super clean and very friendly ... true professionals! Nick Majeske was great to work with! More

Always clean, friendly environment. Nick makes us feel welcome, acknowledges our concerns and exceeds our expectations during every encounter. We have been to many dealerships and rare Nick makes us feel welcome, acknowledges our concerns and exceeds our expectations during every encounter. We have been to many dealerships and rarely received this kind of exceptional experiences. More

Lack of pricing transparency, repair work recommended to fix noise issue, after repair noise still present and body shop tech does a CYA blurb in the bill regarding noise still be present and recommending e fix noise issue, after repair noise still present and body shop tech does a CYA blurb in the bill regarding noise still be present and recommending even more work, requesting random signatures without explanations initially , etc More

Alex, Ken and the team at Boucher were world class. The service level was incredible and it was beyond easy to buy my new Yukon. Alex was knowledgeable and organized and communicated very well. I hi The service level was incredible and it was beyond easy to buy my new Yukon. Alex was knowledgeable and organized and communicated very well. I highly recommend Boucher Buick. More

Boucher Buick GMC has offered outstanding service from the time I ordered my new truck through delivery and post delivery. Highly recommend dealership. the time I ordered my new truck through delivery and post delivery. Highly recommend dealership. More

I had another great experience with the service department. They discovered a transmission leak which was fixed and probably saved me from a major headache down the road. department. They discovered a transmission leak which was fixed and probably saved me from a major headache down the road. More

Good dealership to work with. Staff in knowledgeable and friendly. They are always looking to help. Sales staff keeps in contact with you long after your purchase. Staff in knowledgeable and friendly. They are always looking to help. Sales staff keeps in contact with you long after your purchase. More

The service visit was quick, they reviewed and answered my concerns and questions and I was back on the road within 2 hours. my concerns and questions and I was back on the road within 2 hours. More