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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.2
504 Reviews
Call Service Center (262) 254-7195

504 Reviews of Boucher Buick GMC of Waukesha - Service Center

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November 24, 2024

Everyone is Kind and courteous! I had to use the shuttle service, it was great! More

by SARAHBR05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Dakin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New shuttle driver… I don’t remember his name. He was fantastic!
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November 19, 2024

Always do thier best for the customer, upfront and professional. I have no complaints of work done and promise finish time More

by Vern Hagstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Dakin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Vern, and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 17, 2024

Great service, knowledgeable and friendly staff, the process was smooth and easy, very satisfied with purchase More

by K
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

November 14, 2024

Clean and helpful. I was in a hurry to possibly buy a new truck. Sales and manager were great. Never felt pressured. and they offered me a fair price for my trade in wh More

by Donhell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Halbrooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

November 13, 2024

Boucher is very easy to deal with. I will consider purchasing our next vehicle from Boucher. More

by kroneid
Recommend Dealer
Yes
Employees Worked With
Nick Majeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

November 04, 2024

I always get great service at Boucher! Thank you Kasey you always are a pleasure to work with when I bring my car in. More

by FAYE.AEBLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Boucher Buick GMC of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kasey always meets your expectations. Thank you for choosing Boucher Buick GMC of Waukesha, we look forward to having you as a valued customer for many years to come! Dwight Johnson Service Manager 262-409-2600

November 04, 2024

Very confusing group to work with, unorganized, took days to even diagnose the problem. I will avoid the service group completely going forward. Couldn't even produce a service invoice for me. More

by Buckyboy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

October 30, 2024

Poor service! Still haven't gotten my car rental reimbursement for service done in JULY! More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2024 -

Boucher Buick GMC of Waukesha responded

Erik, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Dwight Johnson Service Manager 262-409-2600

October 29, 2024

Jason service tech is incredibly rude every time I bring my car in. Swearing at customers is wild. Unacceptable when asked a simple question. More

by RACHELLSADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Dakin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Boucher Buick GMC of Waukesha responded

Rachel, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

October 25, 2024

I have been trying to get reimbursed for a car rental since July. Since this is being handled by GMC they dealership could care less whether I am satisfied or not. More

by ERIK.GAUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager
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Oct 28, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Dwight Johnson Service Manager 262-409-2600

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