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Boucher Buick GMC of Waukesha - Service Center

Waukesha, WI

4.1
545 Reviews
Call Service Center (262) 254-7195

545 Reviews of Boucher Buick GMC of Waukesha - Service Center

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June 03, 2025

One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks More

by DEPOSIT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Burton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 02, 2025

Great service and communication I really appreciate the diagnostics and shuttle service to work. Thank you! More

by Mark Rinehart
Recommend Dealer
Yes
Employees Worked With
Taylor
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Jun 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Buick GMC of Waukesha. Dwight Johnson Service Manager 262-409-2600

May 29, 2025

I HAVE WORKED WITH THE SALES DEPT. ON PREVIOUSLY OWNED Buick's AND ALWAYS FELT THEY DID A GOOD JOB. More

by DMRADIO75
Recommend Dealer
Yes
Employees Worked With
Dwight Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dwight Johnson Service Manager 262-409-2600

May 24, 2025

Service people are not attentive to the customer. Their accuracy and efficiency needs work. Felt like I was being a burden to them by bringing my vehicle to their service center. I would probably wou More

by ROGERS5FAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

May 18, 2025

Mark understood what my needs were and was willing to help in anyway he could. Mark was able to schedule me to test drive all available units same day and by the end of that we were working on a sale pri More

by Ryanw2500hd
Recommend Dealer
Yes
Employees Worked With
Mark Halbrooks
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May 18, 2025 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

May 15, 2025

Everyone that we were in contact with with courteous and attentive. Our vehicle was prepped and looked good. More

by TWWACHTL
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Boucher Buick GMC of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dwight Johnson Service Manager 262-409-2600

May 07, 2025

Unnecessary work was done which had already previously been done. Used parts not returned as requested. More

by TSCHLARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2025 -

Boucher Buick GMC of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

May 02, 2025

Made deal quick and pretty painless except the price of course! Felt we got a pretty good deal. More

by RHUNT_44
Recommend Dealer
Yes
Employees Worked With
Gregory Prince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

April 29, 2025

Very impersonal. I had a Cadillac before this and my car was always cleaned and people communicated with you. More

by TONI.PEARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember, barely communicated with me.
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May 02, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, Toni, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Dwight Johnson Service Manager 262-409-2600

April 26, 2025

Justin clearly explained recommended service. I feel comfortable calling Justin in the future if I have any questions. More

by ajs53151
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 26, 2025 -

Boucher Buick GMC of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Dwight Johnson Service Manager 262-409-2600

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