Boucher Buick GMC of Waukesha

I've never been so close to walking out of a dealership during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealersh during negotiations. They do not negotiate in good faith so don't expect an exceptional experience. It's the same as any other stereotypical dealership I've worked with which is not a positive endorsement. They refused to increase the credit on my trade in even though "It's the cleanest one I've ever seen." Carmax instant offer was 10% higher and there was a listing online with one for sale that was 60% over what they were offering so they had a lot of room but refused to move. I did my research on what my trade in was worth. I knew they’d list it on the lot for $30K. But they insisted they’d have to list it for $25K. When it was listed, it was listed for $29K, so I consider that a bold face lie in negotiations. They got the first sale from me only because of the unique truck I was buying. They will not be getting a second sale in the future regardless of what vehicle they have. In regard to my interaction with Scott specifically. I replied to a generic email he sent immediately after the purchase because I didn't get all my paperwork on the USB drive. He did not reply but my salesperson did. Scott replied to my Google review asking to contact him so I emailed him again. He never replied. Both these interactions show he wants to put on a display of caring about the customer, but the actions speak otherwise. They have my money but think twice about giving them yours. My interaction with the finance department was good. They got a good rate and the missing paperwork was an honest mistake. Files probably just didn't copy. The only negative was them still being required to push extended warranties and services. I was negotiating on out the door pricing so this was annoying. More

Nick was very knowledgeable with everything we had questions on. More than great to work with and certainly recommend others visit here. questions on. More than great to work with and certainly recommend others visit here. More

Cory was awesome very nice very fast and funny. Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know Our sales person was awesome she went over and above to help us. I would recommend both of them to anyone I know More

Gregory Prince was my sales person. Very professional Sales person. Gregory was very knowledgeable about the vehicle I was interested in buying. Very professional Sales person. Gregory was very knowledgeable about the vehicle I was interested in buying. More

Fast and easy to work with. Patient and went the extra mile to explain all of the tech features. Patient and went the extra mile to explain all of the tech features. More

He did a great job on my vehicle and I will recommend someone to come to them get the problems fixed someone to come to them get the problems fixed More

This is our second vehicle from Nick, and everything was as good as it gets. We wouldn’t go anywhere else! as good as it gets. We wouldn’t go anywhere else! More

Working with Hannah was such a great experience. She was so helpful and patient with me. I knew I needed to purchase a car and she convinced me to purchase it through her instead of my normal Buic She was so helpful and patient with me. I knew I needed to purchase a car and she convinced me to purchase it through her instead of my normal Buick dealership. She is always a phone call away if I have any questions. I LOVE MY BUICK and Hannah is AWESOME!!! More

My car is not fixed but steel at the shop and they sad it was fixed n I paid 725 todays ago in now it’s back in the shop again was fixed n I paid 725 todays ago in now it’s back in the shop again More

It was a great experience. Very stressless atmosphere and friendly costumer service. I would definitely be back. Very stressless atmosphere and friendly costumer service. I would definitely be back. More