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Boucher Buick GMC of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.5
1,174 Reviews
Boucher Buick GMC of Waukesha is the largest Buick Dealer in Wisconsin, as well as the largest GMC Dealer in Wisconsin; and is among the largest Buick Dealers and GMC Dealers in the country! Boucher Buick GMC - SERVING Waukesha & Waukesha BUICK & GMC CUSTOMERS At Boucher Buick GMC in Waukesha, providing you WIth Buick and GMC models is not the only quality service we offer our customers. Our Waukesha Buick and GMC dealership offers a great service and parts department. Our courteous staff is on-hand to help you with all your service needs. Whether you just need to schedule a quick check-up for your car, truck, or SUV, or need major repairs, our service department at Boucher Buick GMC can help! Waukesha GMC and Buick customers can rely on our dealership for all their vehicle needs.
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1907 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,174 reviews

October 11, 2024

In over 30 years of owning and operating a vehicle I’ve never had a worse experience with a dealership. I’m promised callbacks and do not get them from the service department. I was placed on hold for 10 m More

by Mstaufen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwight Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Boucher Buick GMC of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Dwight Johnson Service Manager 262-409-2600

October 05, 2024

Very easy to work with. Did not feel pressured manager was nice as well and so was finance lady More

by Scouty29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Ranieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Boucher Buick GMC of Waukesha responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Scott Teigland General Sales Manager 262-409-2600

October 03, 2024

Super helpful and friendly! All my questions were answered and there was not any pressure More

by sarah.highlandridge
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks, Sarah, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 29, 2024

Drove four hours to get there they made it quick and easy to get back on the road with the new vehicle. More

by DARTONCAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Teigland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Buick GMC of Waukesha. Scott Teigland General Sales Manager 262-409-2600

September 25, 2024

Tanner was extremely helpful. Great guy who made the whole process easy and enjoyable. Thanks More

by dkreisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Elbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Sturgul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Boucher Buick GMC of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tanner delivered such a great experience! Dwight Johnson Service Manager 262-409-2600

September 23, 2024

The time of the appointment was short and it looked like everything was done to par. I was not happy that the car was not washed. More

by TJR5231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Dakin Woods
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Sep 23, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. Dakota and our team appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

September 23, 2024

Error on their part that cost me money and more importantly time and aggravation. Had car in the service department 3 times last week . More

by Flopros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with multiple people
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Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

September 22, 2024

The service center was great, the salesman was helpful until he sent us to financing, then his attitude changed. Once the deal was done he was off to another sale. There was damage on the vehicle that Bou More

by ryan.schaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Teigland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

Ryan, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Dwight Johnson Service Manager 262-409-2600

September 22, 2024

Not friendly service department. Told they would provide car wash but did not. Receive a wssh. More

by PATTYRAD4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Burton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Kraus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Boucher Buick GMC of Waukesha responded

Patty, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Dwight Johnson Service Manager 262-409-2600

September 21, 2024

Just a great experience all around. Sales person Jeff Fisher was wonderful and very informative. More

by Lee Abplanalp
Recommend Dealer
Yes
Employees Worked With
Jeff Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kendall Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Boucher Buick GMC of Waukesha responded

Thanks, Lee, for sharing your thoughts about your experience with Boucher Buick GMC of Waukesha. We appreciate your business and hope to see you again soon! Dwight Johnson Service Manager 262-409-2600

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