Boston Volkswagen

I went to Boston VW just to test drive the 2011 Jetta SportWagen, and I was thoroughly impressed with the ride of the car. And then I bought it. Coming from a BMW convertible, I had my doubts, but I was SportWagen, and I was thoroughly impressed with the ride of the car. And then I bought it. Coming from a BMW convertible, I had my doubts, but I was very impressed. I met Jose months prior to this visit, because I was curious about the Golf TDI. I remember how nice he was when I first met him. He showed me many different features and even took me out to the lot to see how the car's driver's seat felt for me. I ended up passing on the Golf TDI. That was November or December of 2009. Fast forward to March 2011, I'm in the market for a station wagon (my favorite kind of car), and I meet Jose again at Boston VW. He was happy to show me a red SportWagen that I saw in their website's inventory and apparently arrived only 10 days prior to my visit. He gladly got the car for me from wherever it was in inventory (I forget if it was in the second lot), and got it ready for me to test drive. The test drive went very well. Jose talked about random fun things while telling me where to go to experience the features of the car's ride and steering. I also asked about certain features and he was happy to accommodate my requests (e.g. turning onto a side street to test the turning radius). After we got in, he asked if I'd like to find out the trade value of my car or just come in another time. I felt no pressure from him at all. I didn't expect to talk numbers the same day I test drove this car, but I did. (The ride really is that amazing.) Jose is the most straightforward car salesman I've ever met. He went to KBB.com on his computer, and we looked up my car's trade value together. Then he checked with his business manager and gave me a pretty fair trade value (on par with what I was quoted at other dealerships). THEN he took out a receipt that showed the MSRP and the invoice of the car I was looking at, and we discussed the pricing from invoice just like that. I have never seen a salesman be that honest and straightforward. He was no pressure at all. At every turn he always asked if I had question or if I wanted to come back another time. I ended up buying the car that day, because I was so satisfied: the car felt great, Jose's manner and honesty and straightforwardness were amazing, and I couldn't say no to an amazing deal. Jose is extremely knowledgeable about VW cars. He is a friendly and polite and accommodating salesman. He answered all of my questions, and even after I bought the car, he always made sure that I was satisfied and happy with the car. I was honestly concerned about how my experience might be at Boston VW, just because many other dealerrater.com reviews were negative. I'm not sure what went wrong for those other people, because I've never had such a positive, straightforward, no-brainer, and honestly kinda fun, car buying experience. After all of that, I felt compelled to write a good review so people could know. I have a very limited experience with the service department, but it was great: the day I picked up the car, the registration and inspection weren't ready, so Jose said just come back tomorrow night. I emailed him that night and asked if noon would be OK. He got back to me at 11:30 the next day and told me the registration was ready. I brought my new car into the service bay and left the key with Jose. He got service to do the inspection. Service looked busy that day (the lounge had 4-5 people, the parking spots inside were all full once I got in). I waited around for maybe 15-20 minutes, and Jose came by to check on me. He said he'd get the car going right away. I think maybe 5, 10 minutes max passed, and he came back and had the car ready. I'm looking forward to getting my car serviced at this dealership; if the service department is as good as the sales department, this place might as well be golden. I do hope the WiFi lounge will be working. (My iPhone didn't detect any WiFi when I looked.) Other notes: Chris, finance guy, really nice, really straightforward. Mike, another sales guy, really nice to talk with. I had met him years prior when deciding between a BMW and VW convertible. He took the time to show me everything he knew about the VW convertible. I forget the manager's name I met, but he was nice too. If you're looking to buy a new VW, I highly recommend going to Boston VW and meeting with Jose. More

The service is the worse one could expect from a car dealer. I arrived there after making an appointment (web offer) with Hamil, who never showed up. After waiting for about 30 mins, Gavin was nice eno dealer. I arrived there after making an appointment (web offer) with Hamil, who never showed up. After waiting for about 30 mins, Gavin was nice enough to come help us. At the time I was supposed to sign the papers, the guy in charge of financing showed up 40 min late and barely apologized. Also, he was so deeply concentrated that he even yawned in the middle of the conversation... Overall, if you want to deal with them, ask Gavin. He'll be able to answer to your questions. More

Jose and the team at Boston VW have become the dealer of choice for my family. We have purchased 2 cars from them and my extended family has leased additional cars. The experience is not your typical dealer choice for my family. We have purchased 2 cars from them and my extended family has leased additional cars. The experience is not your typical dealer experience. Instead of feeling pressured to buy that day, Jose always makes sure that he helps us find the right car for our needs. They work with us to meet our budget, and are transparent about the costs. Financing with them has also been a breeze. The last car I purchased from them was located for me at another dealer and dropped off at my work during a snow storm! I couldn't ask for more. My enthusiasm for this sales team has meant I have referred friends and family to them before and will do so again in the future. More

My dad stopped by here on a Friday night and was told he had to leave a $500 refundable deposit for them to even show him cars. Thank GOD he did this on a credit card... The next day, my dad was pretty m had to leave a $500 refundable deposit for them to even show him cars. Thank GOD he did this on a credit card... The next day, my dad was pretty much ready to buy so he wanted me to tag along so he didn't get ripped off. First of all, they didn't have the car he wanted there and would have had to do a dealer swap. The price was good but my dad also had a printout of the offer he got through Costco Auto from Atamian VW. The offer was about $500 less than what Gavin at Boston VW was willing to sell for and he was trying to convince us that this was bait and switch from Atamiam. Nonetheless, my dad didn't quite have the financing ready with his bank and we decided that we weren't ready to buy that day. I asked Gavin for the "out-the-door" price which should include the price for the car, taxes and all fees. His response was to get us in a room with their financing guy who had worked up the sales papers. I quickly noted down the final price to the dismay of the financing guy and he shoved the paper in front of my dad with a pen. When I asked why he had to sign, the guy says in the most condescending tone, "Cause he's buying a car." I proceeded to explain to him why it made no sense for my dad to sign anything that day while constantly being talked down to by the most pushy human being I've ever sat in front of. They did NOT want us walking out that door without committing to buying a car. The next day we went to Atamian VW and, even though they also didn't have the exact car my dad wanted, their quoted price was very much real. Bill even matched the financing my dad would have gotten with his bank!! We signed the papers right then and 3 days later my dad was driving off the lot with a brand new Jetta Sportwagen TDI for an amazing price. Gavin from Boston VW called on Monday to try and get my dad back in but my dad told him he found a significantly better deal elsewhere. Gavin got real nasty with him on the phone and refused to refund the deposit. We had to go through American Express to get the refundable deposit back!! Boston VW is the worst of the worst. Atamain VW is the best of the best. More

I brought my 98 Passat in for service, when they told me the problem was in the engine. With 166,000 miles they recommended me not putting the money into the car. I asked if they would give me anything for the problem was in the engine. With 166,000 miles they recommended me not putting the money into the car. I asked if they would give me anything for the car if I was looking to trade it in. Matt and Vinny worked together to give me a great deal for my old Passat and I found an 08 Jetta to trade it in for. Chris worked with me on a great Interest rate for my loan which I am very satisfied with. I am a 23 year old girl getting a car from a dealership for the first time, I couldn't have felt more at ease with these guys. They explained everything in depth and made sure I understood and felt comfortable with all the numbers. I highly recommend going through Boston VW! More

Matt was great and so was the rest of the VW team. I love my new VW Eos and it was a simple painless process. I recommend this dealer to anyone looking for a car! I used to have a Saab and I am so hap love my new VW Eos and it was a simple painless process. I recommend this dealer to anyone looking for a car! I used to have a Saab and I am so happy I traded it in for the Eos. Matt was very knowledgeable and was able to sell me the car within an hours time. Already have it registered and on the road within just a few days! I love VW Boston! More

Jose is friendly, professional, and very knowledgable. I looked at cars at many dealers and felt a lot of male salepeople didn't take me seriously or explain the technicalities of the cars. Jose explIned th looked at cars at many dealers and felt a lot of male salepeople didn't take me seriously or explain the technicalities of the cars. Jose explIned things clearly without being patronizing . I am impressed. More

I had arranged to pick up my car at 4pm. It wasn't ready, but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even a but nobody told me so. There were four "service consultants" staring at their screens and not informing me how long to wait, where to wait, or even an apology; just "it's not ready". I had to go find a place on my own. The car was ready at 5.15. Still no apology. They charged $490 just for the labor, to change a battery, to change lugnuts for two wheels and for an 80K miles service. And then they left a container with highly toxic fuel additive on my passenger seat. Every time I have been to this dealership I have come away feeling humiliated and stupid. More

Boston VW made my experience really easy and the entire process went by pretty smoothly. I wasn’t hassled over price and didn’t feel forced into making a purchase. The staff was all very friendly and help process went by pretty smoothly. I wasn’t hassled over price and didn’t feel forced into making a purchase. The staff was all very friendly and helped me make an informed decision on the right car for me. More

I brought in my Jetta in to have the brakes/rotors replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they replaced, and they did a great job. I paid price I expected for all four brake pads and rotors. Also, I brought the car over in the morning, and they were finished the same day. I hope i'll never come back, but if something wrong with my car i'll def. come back to the same place. More