Lake Shore Ford - Service Center

100,000 mile service of F-150 truck. Very prompt and quality services, no concerns. 100,000 mile service of F-150 no surprises or pitches for un-needed services. Very typical experience Very prompt and quality services, no concerns. 100,000 mile service of F-150 no surprises or pitches for un-needed services. Very typical experience at this location, quality service. More

Easy in, easy out Very good service department. Constant contact before, during and after the service appointment. You never are left "wandering what is going on wit Very good service department. Constant contact before, during and after the service appointment. You never are left "wandering what is going on with your car." More

Helped out in a pinch! I was driving from Chicago to Union Pier when my engine light turned on. Because the car was making an odd sound I pulled off and into the dealership I was driving from Chicago to Union Pier when my engine light turned on. Because the car was making an odd sound I pulled off and into the dealership. Ken Snyder was super helpful and diagnosed the car for free establishing it was safe to drive but I would have to bring it in for a check-up when I returned home. Thanks Ken! Oh, my dog Rosie says thanks too because she got treats while we were there. Woof! More

Service department Ken at the service desk is wonderful always kind. Very helpful and works very hard to make sure customers are happy! Peggy is a wonderful sales person Ken at the service desk is wonderful always kind. Very helpful and works very hard to make sure customers are happy! Peggy is a wonderful sales person she's always pleasant and will find out any information that the customer needs. More

Ford Service Great mechanics and service staff. Ken did a great getting an appointment that fit my schedule, explained the work that was needed and was upfront abo Great mechanics and service staff. Ken did a great getting an appointment that fit my schedule, explained the work that was needed and was upfront about the cost. More

Service Ken was the manager that day and he took the time to explain everything to me and offered a courtesy ride home while the work was being completed. He Ken was the manager that day and he took the time to explain everything to me and offered a courtesy ride home while the work was being completed. He made me feel like family, which is why my family and I have purchased 13 vehicles from Lake Shore. More

Oil change Always friendly and very helpful!! And I am so grateful they have a little play area for the kid's!!! Like most moms my children are always with me a Always friendly and very helpful!! And I am so grateful they have a little play area for the kid's!!! Like most moms my children are always with me and it keeps them entertained while we wait!! A big plus in my eyes!😊😊 More

Coming back First visit...very thorough, recommended what I needed done for next visit and didn’t pressure me...very timely manner also...I will be coming back! First visit...very thorough, recommended what I needed done for next visit and didn’t pressure me...very timely manner also...I will be coming back! More

Hit or miss On one visit the service department is amazing and then the next they are awful. Never sure which one you're going to get. Today I got the not so grea On one visit the service department is amazing and then the next they are awful. Never sure which one you're going to get. Today I got the not so great. Driving and my check engine light goes on and the transmission starts slipping. I happen to live about 10 minutes away, and actually work right across the street. Having had continuous problems I was pretty sure I needed another transmission control module and drove straight to the dealer. Lady at the desk said they could look at it maybe Friday. I asked her to ask the boss if there was anyway to squeeze it in. He said nope. Asked for a loaner. Also nope. Please is there anything you can do, as a single mom I need a car? Nope. We have piano lessons today, basketball games at the courts in valpo tonight, but they couldn't have cared less. Is there someone who can drive me home at least? Sure, in an hour. So I have time to write up reviews. Have taken my car to the Valparaiso and Merrillville locations to avoid problems here. Wish our local dealer was more reliable. More

Service department lies Had appointment scheduled for recall to be fixed. I received a call that the parts weren't in, so I canceled the appointment. Minutes later (this took Had appointment scheduled for recall to be fixed. I received a call that the parts weren't in, so I canceled the appointment. Minutes later (this took place within a half hour time span) I received another call that they DID in fact have the parts. They clearly lied about having the parts, so we went to another dealership to get it fixed and couldn't be happier! More