Bosak Chrysler Jeep Dodge Ram of Merrillville

First off Let me say this I had bought a truck from Bosak in 2003 and had an excellent experience with them , that being said when we decided to look for a minivan for my wife , of course we went back to Bos in 2003 and had an excellent experience with them , that being said when we decided to look for a minivan for my wife , of course we went back to Bosak they had a nice 2008 Chrysler Town and Country that we liked so we made the deal and took possession, was told the vehicle was in the service department that day being checked out and all was good, Well it was snowing and stuff over the next two days and it needed tires real bad so we did not drive it much, once we were able to drive and get it good and warm I smelled antifreeze and it was smoking called up they said bring it in , Took it to them and the fixed a bad piece that was leaking and did it pretty fast, The next weekend I took the van to get an oil change and the oil change place said there was an oil leak at the back of the engine called Bosak they said bring it in so I did turns out its not oil but a leaking power steering hose and the extended warranty doesn’t cover that so now I am expected to pay to put a few hundred dollar hose on a van that I have had for less than two weeks at that time. Now this did bother me but I could get over it what I can’t get over is what happened next. When we purchased the van I specifically asked when I would get the title or the correct paperwork so That I can get plates because we had a very expensive Disney vacation coming in a couple of weeks. At this point I was told they typically have the paper work ready in 10 days that was fine with me. We got the van on Feb 26 2013 on Mar 13 2013 I called to find out about the paper work for plates because we are supposed to leave for vacation on Mar 18. They guy said let me look into it he calls me back tells me they paid the van off Feb 27, and don’t have the title yet I told him Hey when I bought this you Knew I needed the plates because the temporary tag would expire while I was gone. I told him you need to do something to get me some plates because I just bought this van to take on vacation and now I will have to cancel plans, He tells me Take it anyway and if you get stopped or get a ticket bring it to me and I will take care of it, Now anyone knows you get stopped out of state and you could be looking at an impound. Then he tells me call the license branch and get a temporary tag, now if I had the necessary paper work for a temporary tag I would just get the plates. Then I was told to call back in the morning and Talk to another lady and they would see what they could do about getting the title overnighted from whoever they had to payoff for it, When I called the lady she really had no answers other than I have to call this place, Later this afternoon My wife called and was told by this lady who I do not fault for this mess at all because she was not involved in the sale of this vehicle, told my wife that she called the place and they sent the title Yesterday and it is coming from Texas and they may have it Monday , Well we are supposed to be leaving Monday and guess what the license branches in Indiana are closed on Mondays so Now I have no choice but to push off Vacation by one day Which if any of you know going to Disney this time of year you just can’t call a condo and say oh yea we need to cancel a Night. So now not only do I have to push my plans back one day I still have to pay for the condo that we won’t get to until Wednesday if we are lucky. This year is our 16th wedding anniversary this trip is something I have put everything into to make perfect for my wife Including renewing our vows and also being able to see my children perform at Disney with the school choir and Now everything will be behind schedule for something that was specifically asked about in the beginning if you couldn’t deliver the title in time for my vacation I would not have bought your van , So needless to say you have cost me money and an enormous amount of emotional stress and all I hear from your dealership is there is nothing we can do about it , I will absolutely never buy another Vehicle from Bosak again and to think I was honestly considering trading my 2007 Nissan Titan In on a new Dodge , So much for that, Las time I bought from Bosak the customer service was great and that is why I went back but now I just don’t think I could in good conscience deal with you again. More

My name is Vivian and I'd like to say that I enjoyed the experience that Bosak has given me. I was looking for a newer model vehicle with hopes that I could trade my 1998 Grand Prix as a down payment. B the experience that Bosak has given me. I was looking for a newer model vehicle with hopes that I could trade my 1998 Grand Prix as a down payment. Bosak was the best fit for me, the sales consultant Ed Rogala answered all of my questions and put all of my worries to rest. I was able to trade in my car and purchase a beautiful 2011 Chrysler 200 and I am enjoying it very much. I also enjoyed the finance department, they worked with me to get the best payment for me and I what I could afford to pay. I would definitely tell others to go to Bosak in Merrillville, Indiana for their next vehicle. Thank you Ed Rogala More

When we first entered Bosak Jeep on Saturday March 9 we were pleasantly greeted by Mr. Walczak who immediately showed concern on what we were trying to accomplish on buying a new Jeep. He was very knowled were pleasantly greeted by Mr. Walczak who immediately showed concern on what we were trying to accomplish on buying a new Jeep. He was very knowledgable about Jeep models and types. He was helpful in helping us choose the right model of Jeep for our family and what we would be using the Jeep for, off road and daily driver! Mr. Walczak was a great help throughout our Jeep buying experience. He showed us several options to keep us within our payment range. The whole staff at Bosak Jeep was friendly and courteous, which made our buying experience enjoyable. We will defiantly choose Bosak in the future! More

Ed was very nice and did everything he could to provide a nice car shopping experience for us. He was knowledgeable about the functions of the vehicle and the whole experience went very smoothly. nice car shopping experience for us. He was knowledgeable about the functions of the vehicle and the whole experience went very smoothly. More

Had a great experience. Would recommend to anyone looking for a new car. Some of the other dealerships i stopped at treated me like a "kid" where as Ed was right there with me out in the cold explaining ever for a new car. Some of the other dealerships i stopped at treated me like a "kid" where as Ed was right there with me out in the cold explaining everything I needed to know and helped me in any way he could. They were able to help me with the bind I was in with trade in, down payment, etc. and worked very hard to get me what I wanted and to make the deal work. Thank You! A+++ More

The first time that I had the pleasure of meeting and buying a car from Doug and Bosak was in June 2012. He is by far the BEST car salesman I have ever met. My husband and I have been looking for a new buying a car from Doug and Bosak was in June 2012. He is by far the BEST car salesman I have ever met. My husband and I have been looking for a new car for about a year at that point...and were really looking into buying a Dodge Challenger. We had specific things that we wanted...red, sunroof, HEMI, a look that stands out,etc. We were torn between an automatic transmission and manual. On that day, I was servicing my Dodge Magnum and went looking around the lot as I have many times before. Doug approached my son and me and we started talking. He said we just finished a Dodge Challenger that you might be interested in. I said sure and its a million dollars...lol. He brought it around from the onsite detailing shop (big plus) and I fell in love. Took it for a test drive and took it home to show my husband and the next day it was ours. Doug was super informative...he knows the car inside and out. Answered every question and finally sold us on the auto/manual transmission...another words the best of both worlds. He was super patient and worked really hard at making the deal happen and to make sure that I was comfortable with the price and monthly payment. He follows up with his customers and makes sure that everything is just right. AMAZING! There was no pushy salesman...no guilt trips...no negativity. I highly recommend Bosak Dodge Dealer in Merrillville, Indiana and Doug Walczak! More

Thank you Bosak Service Department in Merrillville, Indiana!! I am amazed when I go to Bosak to have any of my vehicles serviced. All of the staff in the Service department are very professional, inf Indiana!! I am amazed when I go to Bosak to have any of my vehicles serviced. All of the staff in the Service department are very professional, informative, and nice! I never feel like I have been over charged or that my vehicle is not serviced properly. And if by chance it was (has never happened) I could bring it back with no fuss and it will be fixed. Before they start any work they will inform you of what the problem is and how much it will cost. And if you have an extended warranty, even if it is not one that you puchased with them, they will call and make sure that as much is covered as possible so you get the best price. They work very fast and get the job done right! Nanci in service is super nice and always goes above and beyond to make you feel comfortable and appreciated. And she knows her stuff! :) Thanks to her and all of the staff at Bosak Dodge in Merrillville, Indiana! More

Best experience ever buying a car...wonderful management & would highly recommend to anyone buying new or used. Also had a lot of stock to choose from. Has an outstanding reputation and a generous referral & would highly recommend to anyone buying new or used. Also had a lot of stock to choose from. Has an outstanding reputation and a generous referral program. If u refer someone and they buy they send u a check for $50-$100 in just a few weeks. Great experience buying my Grand Cherokee and I love it!! More

i have been in the bosak family for 7years now. and have enjoyed the experience so much. the friendly sales people make you feel well at home. Everyones very curious and really mean to get you the best deal enjoyed the experience so much. the friendly sales people make you feel well at home. Everyones very curious and really mean to get you the best deal possible. i have been to other dealers and theres no comparison. The service dept. is to notch, and all work is explain clearly so u understand exactly whats going on. There is no other place i will buy a car. The have a lifetime buyer. More

I recently bought a used dodge challenger from Ed Rogala at Bosaks. I called ahead and Ed had the car pulled up front ready for me to look at. He was respectful of my time and fulfilled my every request. No at Bosaks. I called ahead and Ed had the car pulled up front ready for me to look at. He was respectful of my time and fulfilled my every request. Not to mention the great no haggle price! I would definitely recommend Ed and this dealership and not hesitate to go back when I'm ready to buy again. More