Bosak Chrysler Jeep Dodge Ram of Merrillville

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the fantastic review and rating regarding your recent experience! Tim will be thrilled to see you appreciated his thoughtful touches in ensuring you were completely satisfied with your purchase and experience! Thank you for taking the time to recognize him, and an even bigger THANK YOU for choosing us at Bosak Motors! We look forward to assisting you again in the future. Take care!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

We are disappointed to learn about your recent experience, and we apologize for the delay in getting a response from the Service Manager. He would like to speak to you directly if you are willing to speak to him. If you can please call Mike Way at (219) 285-5888, he would like to learn about your details of the experience and offer further assistance. Thank you for bringing your feedback to our attention.

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Congratulations on your recent purchase Keith! Thank you for giving our sales department the opportunity to find the right vehicle for you! We appreciate you continuing to choose us at Bosak Motors and look forward to assist you again in our service drive! Take care!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Julie, we apologize for your recent visits and we understand your frustrations. We are taking all of your comments and addressing internally to understand what we could have done more if possible to take care of you and your vehicle. At times, we are at the mercy of what the warranty companies will cover, but nonetheless, we are taking your feedback seriously. If there is anything further you would like to discuss, please give our General Manager, Nick a call at our location. Thank you for taking the time to let us know how we can improve.

Julie M responded

Being charged labor for an issue your team can’t find ( but they’ve also admitted tow company saw same issues as I did) is just rotten business practices! Warranty or not. If that’s what your general manager feels is acceptable behavior from your service manager, I won’t be calling, returning, or recommending anyone to your company. I’ll gladly share our terrible multiple experiences though. Plenty other dealers out there, but you’ll eventually run out of customers due to your majorly declining reputation.

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

We are thrilled to hear you had a fantastic experience with us! Your satisfaction and recommendation mean the world to us. Thank you for choosing Bosak Motors, and we truly appreciate your support. If you ever need anything in the future, please do not hesitate to reach out. We look forward to serving you again!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Michelle, we greatly appreciate your loyalty and feedback! It is wonderful to hear that Kimberly, our service advisor, provided you with a great experience. Your feedback motivates us to maintain our high standards of service. Thank you for your continued support, and we will be sure to pass along your appreciation to Kimberly. If there is anything else we can do to improve your experience and earn that extra star next time, please let us know. We look forward to serving you again soon!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the wonderful review and high-star rating! It is great to know your Jeep recall was taken care of and how you received courteous service! Ensuring your comfort and satisfaction while you were in the waiting room is important to us, and we are glad our team made sure you had everything you needed. If you ever have any further questions or need assistance, please do not hesitate to reach out. We hope to be of service to you again in the future.

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the kind words and great rating! We are delighted to hear Dana's approach made your experience enjoyable. Your comfort and satisfaction are always our top priorities, and we are glad that you found him to be patient, informative, and pressure-free. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us, and we do hope we can be of assistance in the future. Take care!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Mark, we appreciate you sharing your experience! It is great to hear how our salesperson made you feel comfortable and respected your decision-making process. Providing a pressure-free environment is important to us, and we are glad you felt empowered to take your time in making your decision. Your satisfaction is our priority, and we are here to assist you further if needed. Do not hesitate to reach out if you have any questions or need assistance in the future. Thank you for choosing us!

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Brenda, thank you for sharing your feedback with us. While we regret any inconvenience caused by the issues you encountered with our service department, we are grateful for the opportunity to address them and make things right. We are thrilled to hear our Service Manager David went above and beyond to ensure your satisfaction. Providing exceptional service and resolving issues promptly are top priorities for us, and we are glad we could meet your expectations. Your willingness to return based on David's extra care means a lot to us, and we look forward to welcoming you back for a smoother experience next time. If you have any further concerns or need assistance in the future, please do not hesitate to reach out. Your satisfaction is important to us, and we are here to help. Thank you again and have a great day!