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Bosak Chrysler Jeep Dodge Ram of Merrillville

Merrillville, IN

4.6
385 Reviews

3111 W. Lincoln Hwy

Merrillville, IN

46410

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Showing 385 reviews

December 17, 2024

Emmanuel Obiefuna Was my salesman and honestly I am so glad we crossed paths. Very knowledgeable and a servant at heart. I came in looking for a truck as mine had driven its last mile. He greeted me at th More

by Gabbard.k.c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emmanuel Obiefuna
Dec 21, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for taking the time to rate your recent experience with us! We are happy to see you had a 5-star experience! We hope to be able to service you again in the future! Please give us a call if we can assist you in any way! Take care!

November 13, 2024

We had a great experience at Bosak. Tim McCormick was great. He was very helpful. Answered all our questions and was knowledgeable, kind and gracious in how he did his job. When I reque More

by michaelbailey3932
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim McCormick , Scott Falduto
Nov 21, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the fantastic review and rating regarding your recent experience! Tim will be thrilled to see you appreciated his thoughtful touches in ensuring you were completely satisfied with your purchase and experience! Thank you for taking the time to recognize him, and an even bigger THANK YOU for choosing us at Bosak Motors! We look forward to assisting you again in the future. Take care!

October 18, 2024

The customer service was terrible. The prices were outrageous and they wanted to charge me 180 dollars for a diagnosis of rear brake replacement. I asked to speak with a manager. They More

by Millerj101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lissette , Scott Falduto
Oct 26, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

We are disappointed to learn about your recent experience, and we apologize for the delay in getting a response from the Service Manager. He would like to speak to you directly if you are willing to speak to him. If you can please call Mike Way at (219) 285-5888, he would like to learn about your details of the experience and offer further assistance. Thank you for bringing your feedback to our attention.

September 28, 2024

We’ve been using Bosak service department for several years. First time buying a vehicle with this location…great experience! More

by Keith S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trina, Mike
Oct 05, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Congratulations on your recent purchase Keith! Thank you for giving our sales department the opportunity to find the right vehicle for you! We appreciate you continuing to choose us at Bosak Motors and look forward to assist you again in our service drive! Take care!

September 13, 2024

Horrible service manager! ! If you want an accurate review of Bosak Jeep in Merreville’s service department, look at Yelp & Better Business Bureau! They’re not even BBB accred More

by Julie M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Sep 20, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Julie, we apologize for your recent visits and we understand your frustrations. We are taking all of your comments and addressing internally to understand what we could have done more if possible to take care of you and your vehicle. At times, we are at the mercy of what the warranty companies will cover, but nonetheless, we are taking your feedback seriously. If there is anything further you would like to discuss, please give our General Manager, Nick a call at our location. Thank you for taking the time to let us know how we can improve.

Sep 20, 2024 -

Julie M responded

Being charged labor for an issue your team can’t find ( but they’ve also admitted tow company saw same issues as I did) is just rotten business practices! Warranty or not. If that’s what your general manager feels is acceptable behavior from your service manager, I won’t be calling, returning, or recommending anyone to your company. I’ll gladly share our terrible multiple experiences though. Plenty other dealers out there, but you’ll eventually run out of customers due to your majorly declining reputation.

May 27, 2024

Very happy with the whole experience. Would recommend them to friends and family. Great store! More

by Sennheiser64
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Falduto
May 29, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

We are thrilled to hear you had a fantastic experience with us! Your satisfaction and recommendation mean the world to us. Thank you for choosing Bosak Motors, and we truly appreciate your support. If you ever need anything in the future, please do not hesitate to reach out. We look forward to serving you again!

May 18, 2024

I have been going to bosak of merrillville for several years now and I feel so safe , confident and appreciate the service thanks to Kimberly A Degoey .Service advisor She always goes the extra mile , com More

by Michelle Bonini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly A Degoey
May 21, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Michelle, we greatly appreciate your loyalty and feedback! It is wonderful to hear that Kimberly, our service advisor, provided you with a great experience. Your feedback motivates us to maintain our high standards of service. Thank you for your continued support, and we will be sure to pass along your appreciation to Kimberly. If there is anything else we can do to improve your experience and earn that extra star next time, please let us know. We look forward to serving you again soon!

April 21, 2024

Dana was patient and informative . It was a pleasure to work with him. I didn’t feel pressured. More

by Cbal56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Falduto
Apr 24, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the kind words and great rating! We are delighted to hear Dana's approach made your experience enjoyable. Your comfort and satisfaction are always our top priorities, and we are glad that you found him to be patient, informative, and pressure-free. If you have any further questions or need assistance in the future, please feel free to reach out. Thank you for choosing us, and we do hope we can be of assistance in the future. Take care!

April 21, 2024

My jeep recall was taken care of, and they were very courteous. They made sure there was nothing that I needed while I was in the waiting room. More

by Thepaintedgarden1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Falduto
Apr 24, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Thank you for the wonderful review and high-star rating! It is great to know your Jeep recall was taken care of and how you received courteous service! Ensuring your comfort and satisfaction while you were in the waiting room is important to us, and we are glad our team made sure you had everything you needed. If you ever have any further questions or need assistance, please do not hesitate to reach out. We hope to be of service to you again in the future.

April 02, 2024

Salesperson made me feel comfortable and did not pressure me. I felt that I could take my time on making the decision to buy the car or not. More

by markscott1214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan ( Salesman)
Apr 10, 2024 -

Bosak Chrysler Jeep Dodge Ram of Merrillville responded

Mark, we appreciate you sharing your experience! It is great to hear how our salesperson made you feel comfortable and respected your decision-making process. Providing a pressure-free environment is important to us, and we are glad you felt empowered to take your time in making your decision. Your satisfaction is our priority, and we are here to assist you further if needed. Do not hesitate to reach out if you have any questions or need assistance in the future. Thank you for choosing us!

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