Borgman Ford

Avoid Borgman at all costs. Brought my F150 in for a simple repair of the tailgate, they asked if they could destroy my tonneau cover to get inside the bed to repair. Told them no and took the truck els simple repair of the tailgate, they asked if they could destroy my tonneau cover to get inside the bed to repair. Told them no and took the truck elsewhere and they opened and fixed the issue in literally 30 seconds. I gave them the benefit of the doubt and took my daughters Escape in for a simple front brake job. Brakes had the light grind (no grooving of the rotors and just started sqeaking). They called and claimed the brake line was kinked and not working (brakes worked fine upon arrival, just noisy) and instead of notifying me ahead of time they claimed the line was removed and the fix would be an additional $230 (that part is literally $7 at Autozone) and if i didnt want to pay it I would need to tow it since it wasnt drivable. A simple front brake job turned into a $630 nightmare and the service girl was extremely rude and arrogant. Should have learned the first time but it took 2 really bad experiences in a row to learn my lesson.....there are honest dealers out there so there is no good reason to do business with these people. More

We decided it was time to get a bigger vehicle. We wanted to get an Explorer and thought of Borgman right away. Brandon W. was our salesman in the used ford department. He went above and beyond to find us on to get an Explorer and thought of Borgman right away. Brandon W. was our salesman in the used ford department. He went above and beyond to find us one that fit our budget and requirements. We even noticed a small issue with the vehicle a week after we bought it and he helped us get it fixed. His communication skills are great. He made sure our purchase was exactly what we wanted even after we purchased the vehicle. Thank you Brandon. We really appreciate going above and beyond for us. More

The Worst My wife Bought a Truck from there and we paid them top dollar of our hard earned money, 4 weeks later, the sunroof was leaking, took it to them and gu My wife Bought a Truck from there and we paid them top dollar of our hard earned money, 4 weeks later, the sunroof was leaking, took it to them and guess what I was told at their bodyshop, they said it is NORMAL FOR SUNROOFS TO LEAK, after insisting that they need to look at it and I was told they don't have any availability at the moment and I could wait until they have a spot or take it someplace else, we gave them 49k and that is how they showed us their appreciation for doing business and it doesn't stop here. after insisting more, they got it in and they admitted that it is leaking, at first I was told the front part of the sunroof needs to be replaced and they need to talk to Ford first, then they said no, it just needs an adjustment ( completely denied their first diagnose) after they adjusted the sunroof , we went to pick it up not only they didn't fix anything and it still leaked just like before, the sunroof rattles now which I did not have that issue before. Thank you Borgman Ford for that nice surprise. If you like to be treated like sh#%t, go to them. if you like to feel ripped off, go to them. More

Horrible service Came in for oil change and tire rotation. Oil went fine but they claim my lug nuts are crap or ford ones are crap they used a hammer to put the socket Came in for oil change and tire rotation. Oil went fine but they claim my lug nuts are crap or ford ones are crap they used a hammer to put the socket over the lugs and missed a few times and destroyed my rims didn’t seem to think it was a big deal. Would not recommend them they are hacks and very rude. More

Customer service at ford service Been going there for year or two now multiple times had to go back for same issue’s with car but I understand that know ones perfect but really over 2 Been going there for year or two now multiple times had to go back for same issue’s with car but I understand that know ones perfect but really over 2 times for the same issue on multiple occasions and over $1,500 in parts and weeks without car still had to go back and expect the Ford deal to know my car in and out since it a ford and for me to tell the desk teller/secretary that I have extended warranty after she say she estimates over $3,000 for that service and she says I didn’t even know you had one when it say on your computer right information of here with my info.Also when I call to set up appointment seems like the person who ever I am talking to can’t even type in my request right say’s one issue and the day of appointment i receive a call and they say the only have once issue down and then I have to explain no I told them there multiple issues. For customer to have to right notes because you guys can’t firgure it out after I made the appointment in advance and clear stated what’s was going on. I would not recommend ford service and me and friends and family will not be coming back for service. More

Great buying experience and service department! Purchased a new 2018 F150. Experience was great. I had the truck special ordered and was kept up to date on that process. Buying experience was typica Purchased a new 2018 F150. Experience was great. I had the truck special ordered and was kept up to date on that process. Buying experience was typical of any car buying process. Not sure what these negative reviews are about. They are either fake or very snooty people I guess. Service department is also excellent. They always do a great job. Have not had any problems. Also have a large seating area with a movie playing and an espresso machine. Nice and comfortable while I wait. More

Used Truck Purchase Purchased a 2015 F-150 with 25k Miles. 5 months later I am now scheduling my 3rd visit to their service dept. 1s Vistit: 4x4 went out at roughly 30k Purchased a 2015 F-150 with 25k Miles. 5 months later I am now scheduling my 3rd visit to their service dept. 1s Vistit: 4x4 went out at roughly 30k miles (repaired under warranty), also noise/vibration/loss of power which could not be replicated by service tech (not repaired), also door latches would freeze shut not allowing doors to open/not latch on closing (recall parts not available for 4-5 months (not repaired). 2nd Visit: After pushing the issue of the inferior quality of the vehicle they magically had parts for the recall repair within 2 weeks and had the repair corrected. 3rd visit: The latch repair didn't work, taking back in. Currently driving a $30k truck with doors that don't function properly, and has some undiagnosed issue in the drive train. Called my sales rep to see what options I have to get out of this truck and into another. Used sales dept offered me $4,500 less on trade than I had purchased the vehicle for 5 months earlier($4500 less than list price not including any fees/taxes), and was unwilling to negotiate on sale price of another truck on the lot. They left it as they will treat this as any other transaction and if I want to get into another truck I would have to eat the $7.500-8,000 difference(including all taxes and fees) because they are a business, and as such need to turn a profit on all transactions, ie trade in of old truck, purchase of current truck, trade in or current truck and purchase of a new truck. So Borgman will be left with 4 margins while I am stuck with the bill in order to get into a truck that is not in and out of the shop. This will be the last vehicle I purchase from the business. More

Terrible Experience I called to ask if my warranty covered an issue. They said I had to bring it in. They did NOT look at the warranty, but they told me it was going to c I called to ask if my warranty covered an issue. They said I had to bring it in. They did NOT look at the warranty, but they told me it was going to cost $1k to fix it. I again asked if the warranty was going to cover it. "What warranty?" was the reply. Then they looked at the warranty just to tell me it was expired. Then told me it was my fault for not putting it on the envelope when I dropped the car off. I explained the person I made the appointment with told me I just had to put what I wanted them to look at. They did not care. I ended up paying for them to look at my car because they didn't check the warranty. I emailed my concerns and frustrations to the Ford Service Manager at Borgman. He never responded. This customer service on top of the car they sold me (it has been nothing but problems), I will never buy a car again from Borgman and would advise no one else to as well. More

Terrible customer experience and $1100 in sunk costs I rarely post reviews, but when I do it's either to comment on exceptionally strong service or the antithesis - extraordinarily terrible service. In I rarely post reviews, but when I do it's either to comment on exceptionally strong service or the antithesis - extraordinarily terrible service. In this case, Borgman Ford gets a one star and if there was a place for a zero star rating they would have earned that. In full transparency, my son is the one that had the terrible experience and unfortunately I suggested he take his vehicle to Borgman for the needed repairs. In short, he brought the car in due to a "check engine" light and a spiking temperature gauge. Borgman provided a long list of things that should be repaired, at a cost of $1120. The repairs were authorized and made - when my son drove the vehicle home the temperature gauge continued to spike and the check engine light came on again. The vehicle was returned and Borgman once again "diagnosed' the vehicle and then came back and indicated they "think" it is a head gasket and it would cost approximately $1500. Calls were made to Mr. Borgman himself with no return calls, to the service manager and return calls delayed for excessive periods of time. Borgman Ford's service and their behaviors are precisely what gives the industry its poor customer experience perception. By the way, my son was had so little confidence and trust in Borgman that he elected not to have the vehicle repaired because they gave no assurances it would fix the problem. In all transparency they offered to do the repairs for just under $900. Finally, upon returned home with an incomplete repair, my son attempted to use the windshield washer that was also replaced at ~$250 and guess what? - it didn't work. NEVER, NEVER use their service. More

Used car purchase Saw a used 2016 Ford Taurus on line. I called and it was still available. Steve the salesman said it would be out in front when we got there. They hav Saw a used 2016 Ford Taurus on line. I called and it was still available. Steve the salesman said it would be out in front when we got there. They have had it for five months on their lot. We drove four hours to get there the next day only to be told it was sold yesterday. No courtesy phone call or email. Extremely frustrating and terrible customer service. More