Borcherding Buick GMC

I purchased a used 2007 Audi A4 (52K Miles) from this dealership 8 months ago and have had nothing but problems with it. Within the first week, I got a flat tire and found out that the full size spare i dealership 8 months ago and have had nothing but problems with it. Within the first week, I got a flat tire and found out that the full size spare in the trunk was flat as well. Essentially, the folks at Borcherding didn't inspect it during their "safety check" process. After emailing the GM, the problem was resolved to my satisfaction. A few weeks later the engine started making noise and I found out that several belts were dry rotted. This repair cost me $600 and Borcherding's service department was less than helpful becuase I didn't buy their warranty. The final straw came when it broke down on a rode trip to Chicago. After a $220 tow from Indiana back to Cincinnati, I found out that there is sludge in the oil. The folks who leased it before me didn't get regular oil changes and did this damage. However, upon the first oil change my mechanic told me that the dealership put regular oil in it as well (instead of the correct Full-Synthetic). So I put 2 and 2 together and realize that Borcherding was inproperly servicing this vehicle throughout the entire lease. This time when I called the service department, the manager was condescending and asked if I expected him to take the whole car apart to check for oil sludge before they sell it. What a joke this place is! The sales experience was great, but once they took my money they couldn't care less. Typical used car lot experience. So I sold the Audi and will be purchasing another vehicle. Needless to say, the next purchase will NOT BE FROM BORCHERDING. Do yourself a favor and simply stay away. More

excellent experience -- unfortuately the AC leak cold not be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. More

Quick turnaround on a warranty issue. They said it would take two days and they were actually done in a day and a half. Highly recommend this dealer to anyone! take two days and they were actually done in a day and a half. Highly recommend this dealer to anyone! More

Borcherding = Excellence! They provide outstanding Borcherding = Excellence! They provide outstanding customer service - professional, friendly, courteous! From air in the tires to turn signal ligh Borcherding = Excellence! They provide outstanding customer service - professional, friendly, courteous! From air in the tires to turn signal light bulbs, I wouldn't take my Denali anywhere else. Their Express Service is just what it says. They truly back up Sales with Service. You're greeted with a big smile and friendly welcome by everyone you encounter - even on hot days and Saturday afternoons. I highly recommend Borcherding and the Team. Thank you. Audrey Stites More

A very pleasant car buying experience. All staff were very friendy and approachable. All questions were answered proptly and without delay. Duke did very well in providing all the infomration I needed very friendy and approachable. All questions were answered proptly and without delay. Duke did very well in providing all the infomration I needed to make the best decision. Thanks Duke! More

We had an excellent experience when we went to purchase a used vehicle. Sonya Kedge was extremely helpful and very knowledgable of the vehicle we were looking at and comprable vehicles in general. Both Sony used vehicle. Sonya Kedge was extremely helpful and very knowledgable of the vehicle we were looking at and comprable vehicles in general. Both Sonya and Doug worked hard to put us in the vehicle we wanted. Thank you, we will be back. More

Nothing but great things to say about my latest experience at Borcherding. Rick and his service team did an excellent job on my Envoy. Scott Griffith is always there to assure satisfaction. Greg Ha experience at Borcherding. Rick and his service team did an excellent job on my Envoy. Scott Griffith is always there to assure satisfaction. Greg Halko is more than a sales manager he's a friend and an honorary West Sider. Thanks guys, Tim Eagan More

i was very pleased with the way i was treated and how easy it was to purchase my used cadillac, doug was very professoinal and made every thing very easy , i have worked in dealerhips for over twenty yea easy it was to purchase my used cadillac, doug was very professoinal and made every thing very easy , i have worked in dealerhips for over twenty years and think your dealership was great. please give my thanks to mr frisby,, agian he was great, More

Recently leased a Buick Regal Turbo (which I love so far) and had an overall positive experience with the dealership and the leasing manager Steve Camp. I usually lease from a dealership back home in Akro and had an overall positive experience with the dealership and the leasing manager Steve Camp. I usually lease from a dealership back home in Akron but since I have had great experiences in the past few years with the Borcherding service department, I decided to talk with them about my new lease. Typically the lease process can be complicated with the details along with a lease turn in but this was seamless. I appreciate the honesty and open communication with us during the lease process. I highly recommend the Borcherding sales, finance and service department for your next car purchase. More

Steve was very nice and helpful. He wasn't pushy which I liked a lot. He answered all my sons and my questions. He even got me the touch up paint I requested. My overall expierence was great. I took the ca liked a lot. He answered all my sons and my questions. He even got me the touch up paint I requested. My overall expierence was great. I took the car back to have the key remote fixed and the staff were all helpful and quick. More