Borcherding Buick GMC

Steve Camp has given me more personalized service than I have ever received from a sales representative. He scheduled my service appointment, undercoating, and paint sealant, and all I had to do was delive have ever received from a sales representative. He scheduled my service appointment, undercoating, and paint sealant, and all I had to do was deliver him the vehicle and pick-up a loaner, which to my surprise was a brand new truck with only 5 miles on it. He also offered to scheduled my 2009 for undercoating and paint sealant, and I didn't even buy this vehicle from his dealership. He phoned with progress reports and asked if there were any concerns or questions. With this kind of care he has earned my loyalty, and I am happy to refer him and Borcherding to family and friends. More

Eric was prompt to greet us when we arrived, wrote up our order quickly and advised us when the service was finished. The waiting area is always clean and welcoming. order quickly and advised us when the service was finished. The waiting area is always clean and welcoming. More

Steve Camp was very easy to deal with. He was very quick to respond and got me the the best price around. I will be his customer for a long time to come. Thanks to respond and got me the the best price around. I will be his customer for a long time to come. Thanks More

Excellent experience with order and delivery of my new Buick Enclave. Even got to go to the factory to see my car built. Mat Swartz has been fantastic. He really cares about his customers. His communicati Buick Enclave. Even got to go to the factory to see my car built. Mat Swartz has been fantastic. He really cares about his customers. His communication throughout the process has been outstanding - timely, informative. Between Mat, Kim Borcherding, Derrick Olgletree at Borcherding and the great professionals at the factory, there is a great team helping to make Buick ownership a good experience. Glad to see Buick, and GM, setting the standard again. More

We had been searching for Acadia's online and Borcherding had the biggest selection and competative prices so we chose to shop there in person. Everything was wonderful in our car shopping experience at Bor had the biggest selection and competative prices so we chose to shop there in person. Everything was wonderful in our car shopping experience at Borcherding. More

My wife needed a new vehicle after the birth of our child. Greg was exceptionally helpful through the sales and financing process, and when our daughter arrived early, Greg and Jon personally delivered child. Greg was exceptionally helpful through the sales and financing process, and when our daughter arrived early, Greg and Jon personally delivered our car to our home so it was waiting when we returned from the hospital. I have since used borcherding for service on both of our vehicles, and been very happy with the results. More

This was my first time to return to Borcherding Buick since the purchase of my 2011 Buick Enclave. My visit was to the service department for a 5,000 mile change of oil and tire rotation. I could not h since the purchase of my 2011 Buick Enclave. My visit was to the service department for a 5,000 mile change of oil and tire rotation. I could not have been treated any better. In fact, I would have to say that this was the most courtious and friendly experience I have had in my experience in taking autos to be serviced by any dealership. But even more importantlly, the "work" done on the Enclave was done with very little waiting time a and to my expectations. I highly recommend Borcherding sales and service. Herman Emmert More

I absolutely love coming here for service. It beats having to wait in a dirty Midas waiting area thats for sure! Its always nice and clean at this dealership and everyone is so friendly. The techs neve having to wait in a dirty Midas waiting area thats for sure! Its always nice and clean at this dealership and everyone is so friendly. The techs never pressure me into buying anything that i dont need. A++++ More

I purchased a used 2007 Audi A4 (52K Miles) from this dealership 8 months ago and have had nothing but problems with it. Within the first week, I got a flat tire and found out that the full size spare i dealership 8 months ago and have had nothing but problems with it. Within the first week, I got a flat tire and found out that the full size spare in the trunk was flat as well. Essentially, the folks at Borcherding didn't inspect it during their "safety check" process. After emailing the GM, the problem was resolved to my satisfaction. A few weeks later the engine started making noise and I found out that several belts were dry rotted. This repair cost me $600 and Borcherding's service department was less than helpful becuase I didn't buy their warranty. The final straw came when it broke down on a rode trip to Chicago. After a $220 tow from Indiana back to Cincinnati, I found out that there is sludge in the oil. The folks who leased it before me didn't get regular oil changes and did this damage. However, upon the first oil change my mechanic told me that the dealership put regular oil in it as well (instead of the correct Full-Synthetic). So I put 2 and 2 together and realize that Borcherding was inproperly servicing this vehicle throughout the entire lease. This time when I called the service department, the manager was condescending and asked if I expected him to take the whole car apart to check for oil sludge before they sell it. What a joke this place is! The sales experience was great, but once they took my money they couldn't care less. Typical used car lot experience. So I sold the Audi and will be purchasing another vehicle. Needless to say, the next purchase will NOT BE FROM BORCHERDING. Do yourself a favor and simply stay away. More

excellent experience -- unfortuately the AC leak cold not be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. be found for the second year in a row and with the cost as much as it is -- it is not right having to pay a second time for the same service. More