Borcherding Buick GMC
Cincinnati, OH
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I HAD A WONDERFUL BORCHERDING EXPERINCE AND MR. KEITH CHILDERS MADE THAT POSSIBLE. HE WAS VERY POLITE AND THE KNOWLEDGE ABOOUT THE VEHICLE I WAS BUYING. HE ALSO HAD PATIENCE AND GAVE ME GREAT INFORMATION CHILDERS MADE THAT POSSIBLE. HE WAS VERY POLITE AND THE KNOWLEDGE ABOOUT THE VEHICLE I WAS BUYING. HE ALSO HAD PATIENCE AND GAVE ME GREAT INFORMATION ABOUT MY ENCLAVE. I LOVE MY VEHICLE AND THE SUPPORT I GOT FROM THE DEALERSHIP WAS AWSOME! I WOULD RECOMMEND YOUR BUSNESS TO EVERYONE. THANKS BORCHERDING AND THANKS ME. CHILDERS FOR EVERYTHING. TONI DAVIS. More
Had my tires replaced. There was excellent communications prior to the appointment both by phone and email. All questions were answered and the service department was well prepared for the appointment. Exce prior to the appointment both by phone and email. All questions were answered and the service department was well prepared for the appointment. Excellent preparation and execution. More
Six weeks ago I had new front brakes put on. Two weeks later I went back because there was a grinding sound when I braked. supposedly, they ground the rotors and everything was fine. I went on a 3000 mi later I went back because there was a grinding sound when I braked. supposedly, they ground the rotors and everything was fine. I went on a 3000 mile trip, with supposedly fine front brakes, and when I returned I noticed a terrible grinding noise. I went back and they had to replace the front pads. Never did the service manager apologize for the inconvenience of having to come back twice to have a job done correctly; never did anyone offer a free oil change, which my car had done at the same time as they replaced the pads, no communication with management at all. On top of that, they always leave the dirty paper floor mats in the car for me to dispose of and the cashier is the most unfriendly person; never smiles or says thank you. More
I recently purchased a 2011 LaCross, working with Keith Childers. I found Keith to be extremely knowledgeable and professional. The sales process itself was low key and Keith and his team listened to my Childers. I found Keith to be extremely knowledgeable and professional. The sales process itself was low key and Keith and his team listened to my goals and then met them. The paperwork process was smooth and the car was delivered in beautiful condition. I highly recommend Borcherding and Keith Childers! More
My fiance and I had a great experience during our recent lease of a Buick Regal. I met with Ron on Saturday and he provided the appropriate level of information for my first visit to the dealership. Ron t lease of a Buick Regal. I met with Ron on Saturday and he provided the appropriate level of information for my first visit to the dealership. Ron then invited my fiance and I back the next day to further learn about the car. Ron worked very hard to get us into the Regal without ever feeling pushy. A big part of selecting the car was knowing Ron would be available following the deal. I look forward to purchasing future cars from Ron. The Finance Manger was also outstanding. Thanks! Rodney Gray More
My sales rep.-Tim Hess- was very knowledgeable, very friendly very courteous, and tried to be as helpful as he could. I have had experience with your service many times before and it could not be bette friendly very courteous, and tried to be as helpful as he could. I have had experience with your service many times before and it could not be better. Keep up the good work. My new purchase experience was outstanding. We really love our new Acadia. So far every option on the car works. The car was very clean and in top shape when we picked it up. The paper work was handled very nicely. As far as we are concerned, this dealership is the best we have experienced. More
The Van I purchased had a "service tire monitoring system" warning. I call Borchering on Monday afternoon,they scheduled me for service Tuesday morning. Problem was fixed and my Van monitoring system" warning. I call Borchering on Monday afternoon,they scheduled me for service Tuesday morning. Problem was fixed and my Van was detailed. I also enjoyed a great cup of coffee! More
They did everything I requested and informed me on a couple of other problems and corrected them. The service was done in a timely manner. couple of other problems and corrected them. The service was done in a timely manner. More
Working with Steve Camp was an overall great experience. I have bought several cars from him and could not imagine buying cars from another dealership. He continues to not only exceed my expectations, but I have bought several cars from him and could not imagine buying cars from another dealership. He continues to not only exceed my expectations, but also every referral that I have sent his way. His customer service skills are impeccable and feel that he is geniune about my wants and needs as a consumer. More
I purchased a 2008 GMC Acadia from another dealership but was not happy with the service received there. I had previously brought my 2002 GMC Envoy to Borcherding and was always satisfied with their customer was not happy with the service received there. I had previously brought my 2002 GMC Envoy to Borcherding and was always satisfied with their customer service. They are very friendly and always explain in detail any work that is needed. They also have the best pricing quality that I have seen for work being done by a dealership. More