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Borcherding Buick GMC

Cincinnati, OH

4.3
261 Reviews

9737 Kings Auto Mall

Cincinnati, OH

45249

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Showing 261 reviews

October 14, 2011

I HAD A WONDERFUL BORCHERDING EXPERINCE AND MR. KEITH CHILDERS MADE THAT POSSIBLE. HE WAS VERY POLITE AND THE KNOWLEDGE ABOOUT THE VEHICLE I WAS BUYING. HE ALSO HAD PATIENCE AND GAVE ME GREAT INFORMATION More

by homer211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KEITH CHILDERS
October 13, 2011

Had my tires replaced. There was excellent communications prior to the appointment both by phone and email. All questions were answered and the service department was well prepared for the appointment. Exce More

by jadlong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Edwards, Service Department
October 13, 2011

Six weeks ago I had new front brakes put on. Two weeks later I went back because there was a grinding sound when I braked. supposedly, they ground the rotors and everything was fine. I went on a 3000 mi More

by buzz9377
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Morgan
Oct 24, 2011 -

Borcherding Buick GMC responded

I wanted to thank Robert Dorward for notifying us in regards to his negative service experience. I spoke with Robert and he pointed out a couple areas where we could make some improvemnets and they have been disussed with our management team and will be used in our next training classes. I assured Mr.Dorward that these issues were the exception instead of the rule and we would work very hard to insure that we shine in the future. Mr. Dorward has my personal cell phone number and has been asked to call me in the future with any needs or problems he may have. Richard Ackman General Manager Borcherding Buick - GMC.

October 11, 2011

I recently purchased a 2011 LaCross, working with Keith Childers. I found Keith to be extremely knowledgeable and professional. The sales process itself was low key and Keith and his team listened to my More

by edbisig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Childers
October 09, 2011

My fiance and I had a great experience during our recent lease of a Buick Regal. I met with Ron on Saturday and he provided the appropriate level of information for my first visit to the dealership. Ron t More

by bengals29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Schatz
October 08, 2011

My sales rep.-Tim Hess- was very knowledgeable, very friendly very courteous, and tried to be as helpful as he could. I have had experience with your service many times before and it could not be bette More

by tgmanoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hess
October 07, 2011

The Van I purchased had a "service tire monitoring system" warning. I call Borchering on Monday afternoon,they scheduled me for service Tuesday morning. Problem was fixed and my Van More

by Paul jensen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fortin, Service Department
October 01, 2011

They did everything I requested and informed me on a couple of other problems and corrected them. The service was done in a timely manner. More

by Wilma Palmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie J Johantges, Service Department
September 29, 2011

Working with Steve Camp was an overall great experience. I have bought several cars from him and could not imagine buying cars from another dealership. He continues to not only exceed my expectations, but More

by nlawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
steve camp, Steve Camp
September 26, 2011

I purchased a 2008 GMC Acadia from another dealership but was not happy with the service received there. I had previously brought my 2002 GMC Envoy to Borcherding and was always satisfied with their customer More

by APhelps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Kolde, Service Department
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