Borcherding Buick GMC

I have been doing business with Borcherding since the lates 90's and have always enjoyed working with everyone I have come into contact with. This truly is a great dealership to work with and the employ lates 90's and have always enjoyed working with everyone I have come into contact with. This truly is a great dealership to work with and the employees really go out of their way to make you fell welcome. More

I would like to just take a moment to say how much I appreciate Mark "Duke" Dukate and James Gamble for their great help and attitude towards me even though I did not purchase a vehicle. The integrity t appreciate Mark "Duke" Dukate and James Gamble for their great help and attitude towards me even though I did not purchase a vehicle. The integrity that was displayed gave me a new outlook on the "car salesman" viewpoint that had been imbedded in my mind. They offered nothing less than top notch guidance and a sense of welcome. Thanks not only to them but all of Borcherding for putting guys like that on the front line. Look forward to visiting you in the future! More

Recently purchased a 2012 GMC Terrain. I went to a few other dealerships seeing how the special ordering process was as I would not be able to pick it up till 2012. Every dealership wanted money down and other dealerships seeing how the special ordering process was as I would not be able to pick it up till 2012. Every dealership wanted money down and wanted pickup within 7 days. I stopped by Borcherding and met with Steve initially on a very busy day. Steve took the time to take care of me. As mentioned, the vehicle needed to be special ordered as I wanted the Merlot Jewel (red) color which became available 2 days before I stopped in. Steve explained how much he could sell it for, gave me a great value on my trade in (knowing he wouldn't be getting it for 2 months) and showed me my total monthly payments and asked for nothing down. He even mentioned that if it sat on the lot for a month for me to get the best promotional offer, that was fine by him. Steve updated me the entire process of when the vehicle was ordered, when it was built, and when it arrived. I have never met a better salesman than Steve. There was a slightly major error in the purchase paperwork that was not caught until my way home and Steve immediately got to work on fixing the problem and offered me a free oil change for my hassles. Two thumbs up there. Nothing was pressured to buy and the entire process seemed to easy to believe. I recommend anyone looking to purchase a Buick or GMC to stop by and see Steve. More

My husband (Aron stagge) and I (casey stagge) spoke with James on the phone about some used cars on your lot we were interested in. James was very helpful and a pleasure to speak with on the phone. We dec James on the phone about some used cars on your lot we were interested in. James was very helpful and a pleasure to speak with on the phone. We decided to drive to your dealership and look at some of your used cars. James greeted us and helped us figure out our financing and a budget my husband a I wanted to stay within. We test drove 2 cars that my husband a I really liked. We bought one of the 2 we test drove which is the Chevrolet Malibu Ltz and we absolutely love it! James is knowledgeable about his work and we could tell he is an all around great salesman. We are so very greatful and pleased to work with James and seeing his expertise in putting us in the car we wanted. I would highly recommend James for any car buyer new or used. We will definately recommend friends and family to visit or even buy from your dealership (Borcherding Buick gmc). Our overall experience was great and we look forward to coming back on our next vehicle purchase. More

I bought a new 2011 GMC Terrain. Keith made this new car purchase the BEST car-buying experience I've ever had. Women in general do NOT look forward to buying a car, because no matter how educated or aware purchase the BEST car-buying experience I've ever had. Women in general do NOT look forward to buying a car, because no matter how educated or aware of what we want, most dealerships are like dinosaurs in their treatment of female buyers, because they talk down to them or seem to respond directly to their spouses even when its the woman asking the questions and attempting to lead the conversation. Keith was entirely different. He personalized his approach, and practically ignored my husband because he could see this car purchase was for me, not my husband, and wanted to ensure I got my needs met. I wasn't too thrilled with the interest rates or dealer incentive, but after Keith's suggestion to do a credit check to potentially be offered a much lower rate, he was able to seal the deal. There were no pushy sales tactics, and in fact we left the showroom and received a call when the final interest rate was determined (started at 3.2% and ended up at 1.75%). I will definitely recommend Keith and Borcherding Buick/GMC to friends and family. Keith could teach other "dinosaur dealerships" about how to treat all potential buyers. More

Keith worked with me over the last month to buy this new car. When we reviewed inventory and found that none of the available vehicles were close to meeting my needs, we ordered one direct form the factory. car. When we reviewed inventory and found that none of the available vehicles were close to meeting my needs, we ordered one direct form the factory. Keith expedited the process by replacing a market car for the dealer with mine, so the car was made within two weeks of the order date. He contacted me weekly to provide progress updates, and made the process exciting. I will buy from him again. More

Had an excellent experience. Keith, my salesman, was terrific. He really helped me find exactly the vehicle I wanted. I just wish I could have gotten a little better discount. Not having purchased a new terrific. He really helped me find exactly the vehicle I wanted. I just wish I could have gotten a little better discount. Not having purchased a new car for ten years is quite a sticker shock.But, other than that, i was very pleased. More

My family just leased a 2012 Buick Enclave. We worked with Keith Childers from the beginning to the end of the process. Keith's professionalism, expertise and no pressure attitude made our experience an with Keith Childers from the beginning to the end of the process. Keith's professionalism, expertise and no pressure attitude made our experience an enjoyable experience. I would highly recommend Keith Childers to any family, friend, business associate when in need of a new vehicle. Our experience was flawless. Thank you Keith!! More

This is my first time dealing with Borcherding and I must say, I was very impressed with the overall sales process. I did not arrive until 4PM on a Saturday to take a test drive, and after the decision was m say, I was very impressed with the overall sales process. I did not arrive until 4PM on a Saturday to take a test drive, and after the decision was made to purchase the vehicle, they stayed until way past closing time ( 6 PM )to close the sale. Not only that, but I did not bring the title with me of the vehicle I was trading in, so my salesman, Fred H went out of his way to drive all the way down to Northern KY from Mason OH to pick it up, which saved me time and gas to deliver it. Finally, after much research on my part on the used Ford I was interested in, I know that I truly got a great deal and am very satisfied. Would I recommend them to a friend? Absolutely! If I have future needs, I will consider Borcherding first. I hope they don't change a thing in their sales techniques! More