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Borcherding Buick GMC
Cincinnati, OH
261 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 261 reviews
April 03, 2014
First time buyer Overall good experience, very happy with the car; desired more professionalism, had to request the pre-treatment 4 times before it actually happened. Overall good experience, very happy with the car; desired more professionalism, had to request the pre-treatment 4 times before it actually happened. Felt like the ball was dropped toward the end of the purchasing process. More
by Kelly.s.masters
Employees Worked With
Chris Cleaver, Jeff Runyan
March 28, 2014
My 2012 $40,000 truck has been making noises and I have taken it in on two different occasions to have it looked at. Because it wasn't making the noise right then they didn't look at it and said I would ha taken it in on two different occasions to have it looked at. Because it wasn't making the noise right then they didn't look at it and said I would have to come back when it made the noise again. More
by whitey0099
Employees Worked With
Can't recall
March 21, 2014
This is the second vehicle we have purchased from Borchering GMC, since we moved from FL in 2010. We hold Hank Stallings in the highest regard. He is very knowledgeable, courteous, friendly, and no Borchering GMC, since we moved from FL in 2010. We hold Hank Stallings in the highest regard. He is very knowledgeable, courteous, friendly, and non pressuring! All the qualities that warrant our trust. Our son works for GM in MI at corporate office and our family has supported the brand for many years. We have been instrumental in helping friends purchase GM, through the friends and family plan. While in FL for the winter my husband contacted Hank with the specs he was looking for in a new Terrain, by the time we arrived in OH the car was waiting for us at the dealership. WAY TO GO HANK!!! We look forward to a long relationship with Borchering GMC for service and are recommending the dealership to our OH neighbors and friends. Sharon & Jim Borgerson More
by jborgerson
Employees Worked With
Steve Camp, new Car Sales Manager, Hank Stallings
March 17, 2014
Chris Fortin greeted me and gave Joe my ticket for check in. Joe asked what all I expected to have serviced. My appointment was preset for a rental and Joe took my information and walked me out to the lot f in. Joe asked what all I expected to have serviced. My appointment was preset for a rental and Joe took my information and walked me out to the lot for a precheck inspection of the rental. Joe and Chris were great. I left feeling that my car would be well taken care of. My appointment was for an evening drop off. The next morning Chris called to let me know what was needed to fix the uncomfortable Ride and poor handling. He also said that the condition of the tires was contributing to the quality of the ride. Chris went above and beyond great customer service to get my car serviced to my expectations. Especially with the Tires and alignment. I have been driving the car now for a couple days and she is steering and riding just as I had hoped for. Very smooth and no vibration. Thank You. More
by davidpatmann
Employees Worked With
Joe S., Service Department , Chris Fortin, Matt Vollrath
March 11, 2014
Very efficient, professional handling of my service request. Prompt outreach when vehicle was done. Great Job! You make it easy for my car to be kept in great condition. I appreciate the friendly d request. Prompt outreach when vehicle was done. Great Job! You make it easy for my car to be kept in great condition. I appreciate the friendly disposition amongst the whole team while there. More
by aventers
Employees Worked With
Carolyn booked my appt and was wonderful on the phone, very efficient, Matt Vollrath
March 10, 2014
My experience began on the internet talking to Tony Brown. He was very helpful in answering my questions.I talked to him and came in to test drive the Chrysler. He turned us over to Eric. Eric was a ve Brown. He was very helpful in answering my questions.I talked to him and came in to test drive the Chrysler. He turned us over to Eric. Eric was a very pleasant young man who was very informative. The process of valuing my trade in was what I expected. With a little give and take, we came to an agreement and the deal was done. All in all I've much worse experiences with other dealerships. More
by jgarasky
Employees Worked With
Eric Schaeper, Tony Brown, Matt Vollrath
March 06, 2014
Service went smoothly and Mike was great and helpful arranging a loaner quickly for me. Only complaint was car was not washed and all service plastic/floor protector papers were left in the car arranging a loaner quickly for me. Only complaint was car was not washed and all service plastic/floor protector papers were left in the car More
by cmajor
Employees Worked With
Service Department , Michael Hendrix
February 28, 2014
Purchased a new 2014 GMC Terrain. Worked with Hank Stallings who is very knowledgeable about the vehicle and provided detailed information so that we could make an informed decision which was right fo Stallings who is very knowledgeable about the vehicle and provided detailed information so that we could make an informed decision which was right for us. We usually keep our cars a long time but the next time we are in the market, we'll definitely stop by Borcherding to check with Hank and see what they have to offer. More
by pclwoodbury
Employees Worked With
Hank Stallings
February 20, 2014
I had my oil changed and tires rotated. The service was quick and easy and everyone was very pleasant. The waiting area was comfortable and the garage pick up area was kept very clean and the entire experi quick and easy and everyone was very pleasant. The waiting area was comfortable and the garage pick up area was kept very clean and the entire experience was great. More
by besl
Employees Worked With
Service Department
