Boone Chrysler Dodge Jeep Ram - Service Center

went to have a new key fob programmed for my dodge ram. ..2 1/2 hrs. later was told that I needed a a $550 part ( I said NO!)... I still have my working FOB, but was still charged $85 dollars( & 2 1/2 hrs. ..2 1/2 hrs. later was told that I needed a a $550 part ( I said NO!)... I still have my working FOB, but was still charged $85 dollars( & 2 1/2 hrs. I can't get back )... called a pro. locksmith, which told me I shouldn't need that $550 part if my original FOB is still working??? More

Quick service, repaired my Jeep and got me on the road at an affordable price. Very nice waiting area, everyone was very polite, and couterous. Highly recommended. an affordable price. Very nice waiting area, everyone was very polite, and couterous. Highly recommended. More

Not sure which is worse, sales or service. When I was looking to buy a Wrangler, the salesman could not answer my questions, did not offer a test drive, and never even got my name or number fo When I was looking to buy a Wrangler, the salesman could not answer my questions, did not offer a test drive, and never even got my name or number for follow up. When I brought my Ram truck in for service, all I needed was an oil change. Going through the “Express” line with only one car in front of me took nearly 2 hours. Bottom line, go somewhere else. Anywhere else! More

I made an appointment for various items to be fixed on my 2015 Jeep Wrangler. I have an extended warranty through Ally. I took the vehicle over the night prior to the appt. as instructed to drop off. Two day 2015 Jeep Wrangler. I have an extended warranty through Ally. I took the vehicle over the night prior to the appt. as instructed to drop off. Two days later, nothing had been done and the only correspondence was my attempt four or more times by calling only to find out that the Jeep had not been worked on. I understand that they had many vehicles to work on, however, a phone call would have been kind. They stated that they were waiting on approval from the warranty company. Again, a phone call to me stating that information would have sufficed so that I could have made a decision on how to proceed. The service manager could not have been more kind. He stated that the service department was very short staffed. Customers may want to ask them how long it may take prior to making an appointment. More

Terrible customer service! Visiting Boone when check engine light came on my renegade, said to come back in 5 wks & they would tell me what was wrong! Went to Advance Auto where the guy took his little engine light came on my renegade, said to come back in 5 wks & they would tell me what was wrong! Went to Advance Auto where the guy took his little checker & diagnosed the problem in 5 min. More

Recall made easy I had procrastinated to have my recall taken care for no reason. Ross is such a welcoming environment (once you get inside) it was quick easy and pain I had procrastinated to have my recall taken care for no reason. Ross is such a welcoming environment (once you get inside) it was quick easy and painless. I sat in a comfy spot with tv and just relaxed. Such an inviting atmosphere.. guys we’re all great especially Jordan!! Thanks for taking such good care and making it easy! Look forward to going back! Not a paid review!!! More

"Great Dealership!" We have purchased 8 vehicles here in the last 15-20 years.Sales and service have always been great . When needed we are always provided with a vehicle We have purchased 8 vehicles here in the last 15-20 years.Sales and service have always been great . When needed we are always provided with a vehicle while ours is being repaired. We won't purchase anywhere else but here at Ross ! More

Vehicle Recall Issue This was the first time I used the service center. I loved being able to schedule my appointment online along with the ability to drop my car off and This was the first time I used the service center. I loved being able to schedule my appointment online along with the ability to drop my car off and be driven to work and picked up when my vehicle was ready. It was a great experience. Every person I came in to contact with was professional, efficient, friendly and courteous. More

My expierance has been greet Excellent dealer to work with, I have bought several vehicle's from them and my salesmen Tom Jackson has always been fair along with Steve and Shawn. Excellent dealer to work with, I have bought several vehicle's from them and my salesmen Tom Jackson has always been fair along with Steve and Shawn. More