Boone Chrysler Dodge Jeep Ram

"Excellent buying experience with Brett Silver" I recently purchased a 2015 Jeep Patriot from Brett Silver at Ross. Brett was very knowledgeable, courteous, and helpful. He guided me through the p I recently purchased a 2015 Jeep Patriot from Brett Silver at Ross. Brett was very knowledgeable, courteous, and helpful. He guided me through the purchase with no pressure, answered all my questions promptly and completely. I got the vehicle I wanted at a fair price. The entire staff was wonderful. In all, the most painless and positive car purchase I have ever experienced. More

Very satisfied I live about 50 minutes away from this dealership. It was worth the trip! Ordered a 2015 Jeep Grand Cherokee Summit. Brett Silver was great to work I live about 50 minutes away from this dealership. It was worth the trip! Ordered a 2015 Jeep Grand Cherokee Summit. Brett Silver was great to work with. Very smooth transaction. I would recommend this dealership. More

Service Sucks Have bought 2 Ram trucks from them. The most recent a 2013 has been nothing but trouble. Each time I bring it in it is as if they have never seen the Have bought 2 Ram trucks from them. The most recent a 2013 has been nothing but trouble. Each time I bring it in it is as if they have never seen the truck before. They can not be bothered to check to see if they have the recall replacement parts in stock when you call they force you to bring it in then tell you that they will call when they get the parts in "In a week or so" It has been over 2 months and still no call! With service, they will tell you it will be done in 1 Hour, 2 Hours later when you are forced to hunt them down and ask they are like ""Dude its going to be awhile" Apparently do not enter customer issues with the truck in the computer data base, so if you bring your complaint to the truck maker they have no record of it. Total amateur hour, will never buy from them again, going to sell this truck next week (the truck I expected to drive for the next 10 years) so I will not haft to listen to their BS or my wife's complaints about the quality of the truck every time I drive it. Anyone want to but a diesel 2500? More

Great All Around Dealership We have leased and bought cars for over 20 years from Ross Chrysler in Boone NC. (Even before it as Ross). We highly recommend this dealership for i We have leased and bought cars for over 20 years from Ross Chrysler in Boone NC. (Even before it as Ross). We highly recommend this dealership for its great service department and in sales. I know you only deal briefly with sales, however they are always there to help whenever you have a situation. They will help in whatever area you need. I would not be hesitant to take my car there. Janet H. More

WORST DECISION I'VE EVER MADE... TAKING MY CAR TO ROSS!!! It took two days to do the work. They still could not fix the problem and charged me for it. They also left parts off my engine. That's NOT how you It took two days to do the work. They still could not fix the problem and charged me for it. They also left parts off my engine. That's NOT how you get repeat business! More

Clueless I dropped my car off at 7:30 am for an 8:30 am appointment to replace the ignition switch that was on a national recall. At 1:30 pm they had no idea i I dropped my car off at 7:30 am for an 8:30 am appointment to replace the ignition switch that was on a national recall. At 1:30 pm they had no idea if the work had been started or completed. It's a half hour later and they have not called back to let me know thus the title, "Clueless." More

Outrageous pricing - would never do business here Water pump went out on my son's 2002 Wrangler, and he had it towed to this dealership. After a couple hours he called me and said "Dad, your not goin Water pump went out on my son's 2002 Wrangler, and he had it towed to this dealership. After a couple hours he called me and said "Dad, your not going to like this very much" They quoted him over $700 to replace a water pump and serpentine belt. Water pump for this Jeep is about $50 and serpentine belt not much more. Plus on a 4 cylinder Jeep it is an easy fix. I told my son not to have it done there. He called me back in a few minutes and told me it would be $107 for diagnostic fee. At that point I called them. They told me that was the standard 1 hour diagnostic rate. It would take any mechanic out of high school about 10 minutes to diagnose a water pump. I paid the fee and advised them we would not be back. Beware before you go here for service, if you like your money, this is not the place to go.l More

They stand behind what they sell! We bought a used Ford from Ross. 7 months later it broke down and we were told it needed a whole new engine. We bought used because we knew they had a We bought a used Ford from Ross. 7 months later it broke down and we were told it needed a whole new engine. We bought used because we knew they had a lifetime power train warranty on all used vehicles and thank God we did!!! The warranty company first denied the claim but Ross jumped in and backed up their promise and made it happen! Our car buying experience was the best ever as well! We were in and out in less than an hour and the numbers at the table were actually better than they had estimated! Ben, our salesman, is awesome! Steve, the manager, really helped us get through all of the warranty issues! And Winston in the Service department is very good as well! Go to Ross! You won't be disappointed!!! More

We will not go anywhere else! My husband and I have bought 4 vehicles from Brett. Great service and no pressure to buy. Brett showed us what we wanted to see not what would get him My husband and I have bought 4 vehicles from Brett. Great service and no pressure to buy. Brett showed us what we wanted to see not what would get him a better commission. He has always been a great person to work with and has always gone above and beyond what is expected of a salesman. The service department is also great and will tell you exactly what needs done, not what will get them more money. Very honest people! More

We had an awsome experience with Ross. We dealt with Brett Silver who was excellent with communication, and made the time we spent in the dealership as fast and efficient as possible. I set up things a Brett Silver who was excellent with communication, and made the time we spent in the dealership as fast and efficient as possible. I set up things ahead of time so we literally spent under 45 mins in the dealership closing out paperwork so we could enjoy the jeep we purchased. The price was excellent and the whole experience was very attractive. I would definitely refer someone to the dealership....and give them an A+ on the total experience.... More