Boniface Hiers Mazda

This was truly a fantastic experience, Kasey Osman was knowledgeable, friendly and very helpful in the purchase of my wife's new vehicle, I also had the great pleasure of meeting and conversing with AJ Hi knowledgeable, friendly and very helpful in the purchase of my wife's new vehicle, I also had the great pleasure of meeting and conversing with AJ Hiers for about 20 minutes, his enthusiasm and belief in the products he sells only reinforced my confidence in my purchase. More

i been lied to,would not bought the car if they where honest,charge me 2.9%instead of 0%over charge me,telling me one thing,then charge me,told me there was not any 2014 on the lot,later found out there honest,charge me 2.9%instead of 0%over charge me,telling me one thing,then charge me,told me there was not any 2014 on the lot,later found out there was 14 on the lot.there also more lies they told me. won't get into them at this time.also submit a complaint to the state attorney general,and other agency. More

First time we met Rick Dillon (our salesman) he insulted my husbands career. We returned 2 days later to purchase a new CX-5. We had spent the previous 2 days researching lease verses purchase. We called t my husbands career. We returned 2 days later to purchase a new CX-5. We had spent the previous 2 days researching lease verses purchase. We called the salesman (Rick Dillon) and made an appt. with him to come in to buy the CX-5 we test drove . As soon as we walked into dealership on our 2nd visit Rick Dillon accused us of going onto the internet. We had made calls to dealership to get money factor for leasing and wanted the internet price. He then became argumentative and defensive. He began shouting at my wife in the middle of the showroom floor when she asked him why he was so evasive. We left the dealership shell shocked that anyone least of all a salesman would treat a customer in such a manner. We wanted to buy our 4th Mazda (3rd bought from Boniface) there that day but we ended up driving over to Orlando to Sport Mazda where we bought the same car (CX-5 fully loaded Grand Touring model) for less and a very pleasant salesman too! The Sales Manager gave us the $200 Cargo Cover after he heard how badly we were treated at Boniface. This would have been our 3rd Mazda bought from Boniface but obviously they couldn't care less about repeat customers so they have lost our business now and in the future (we LOVE Mazda). Sure they still services us but that salesman lost his commission and the dealership lost our good recommendation. We sent an email describing our bad experience to the dealership and have never heard from them. We live in a small town, word travels fast. Our neighbor knows the owner, AJ Hiers (Dolfie) and called his house to tell him about our experience...still nothing from Boniface. We looked at BMW, Audi, Cadillac, Volvo's and selected Mazda. Every other dealership were went to was professional and polite except Boniface Mazda. It was worth the drive to Orlando. More

The employees are committed to helping their customers with whatever their needs are. They always are willing to go that extra mile to ensure the job is done well and in a timely manner. They will even with whatever their needs are. They always are willing to go that extra mile to ensure the job is done well and in a timely manner. They will even service other make of cars. More

The sales staff are exceptionally friendly and work very hard to get me a new car. I would recommend them to anyone. The sales personnel are not pushy and work very quickly to get your application approved hard to get me a new car. I would recommend them to anyone. The sales personnel are not pushy and work very quickly to get your application approved. More

Mr. Borens provides a friendly-prompt-courteous service and gives a full explanation of the service due, expected time frame, and price. The only thing missing are donuts in the customer waiting room. and gives a full explanation of the service due, expected time frame, and price. The only thing missing are donuts in the customer waiting room. More

Accurate cost and completion time estimates, accurate and quick diagnosis by an expert technician, affordable repair alternatives provided, and continuous updates given. Vehicle ready when I arrived. quick diagnosis by an expert technician, affordable repair alternatives provided, and continuous updates given. Vehicle ready when I arrived. More

My car was brought in for a 12K servicing and replacement of a piece of chrome trim. My car was ready on time and all completed as requested. Young service staff member, I believe his name was Melvin, was of a piece of chrome trim. My car was ready on time and all completed as requested. Young service staff member, I believe his name was Melvin, was especially helpful in helping me to fix a problem I was having with my Bluetooth phone system. He is very knowledgeable about the technical electronics in my car. More

Great customer service. Actually dropped the car off at my work to save me time during a busy day! Salesmen made sure that I had a car that had everything that I needed and wanted. my work to save me time during a busy day! Salesmen made sure that I had a car that had everything that I needed and wanted. More