Boniface Hiers Chrysler Dodge Jeep RAM
Cocoa, FL
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Service Center Overall experience was good. Just one person there that was not what I'd call nice or friendly. Yes, I will continue to use your Service Center again Overall experience was good. Just one person there that was not what I'd call nice or friendly. Yes, I will continue to use your Service Center again for any future visits. More
Fast and friendly I found the exact truck I was looking for online in the morning by the same afternoon I was picking up the kids in my new truck. Larry Waughtel was fr I found the exact truck I was looking for online in the morning by the same afternoon I was picking up the kids in my new truck. Larry Waughtel was friendly, knowledgeable and I felt no pressure. More
kirk kirk Kirk helped me out a lot and so did david.They knew what they were doing and got straight to the point. Thank you! S Kirk helped me out a lot and so did david.They knew what they were doing and got straight to the point. Thank you! S More
Cleaned up Gator's mess!!! I bought a 2013 Ram 2500 from Gator Dodge. To say that it was a bad experience would be a gross understatement. Though not the dealer's fault the truc I bought a 2013 Ram 2500 from Gator Dodge. To say that it was a bad experience would be a gross understatement. Though not the dealer's fault the truck turned out to be a lemon. Gator offered me no help and only what service they absolutely had to. I finally gave up on them and drove 40 miles to Boniface. So glad I did. They have a completely different culture there. From the first day I brought the lemon there until the day Chrysler finally replaced it they were there to help and make the process less painful. And always with a smile and a good word. Unlike my experience at gator where it seemed every time I was there that I heard at least one customer cursing them for one reason or another. I will make that 40 mile drive for this kind of service EVERY TIME. More
Beyond excellence! My service was exceptional and I was very pleased with Rob Young's professionalism and personal attention.He's a great asset to your organization and My service was exceptional and I was very pleased with Rob Young's professionalism and personal attention.He's a great asset to your organization and turned an unexpected situation into a pleasure. More
From 2 Jetta's to 2 Dodges on the 4th of July Bobby Keeler, Michelle, David, and staff made our buying experience effortless. Having a 4 year old, it is difficult for us to be anywhere shopping f Bobby Keeler, Michelle, David, and staff made our buying experience effortless. Having a 4 year old, it is difficult for us to be anywhere shopping for extended periods of time. We called on the phone and gave Bobby our exact criteria for each vehicle. We had some pretty specific requests and he met them all! He sought out the vehicles and had them delivered from 2 sister dealerships. We arrived on Friday morning and met with David, signed and drove away in our Avenger and Journey. To my delight, they even tinted my windows! Seem less process from start to finish. Who knew buying a car could be so easy! Thanks for all the hard work that went into making our purchase process so easy. Michele and Mike Graziani More
Lube/oil change & front end check-up thorough job by tech. inspection showed further work is required, waiting on approval from after market insurance/warranty contract, once I get the r thorough job by tech. inspection showed further work is required, waiting on approval from after market insurance/warranty contract, once I get the report/estimate I will make an appointment More
Purchase of 2014 Jeep Patriot on June 10, 2014. My wife, Janie and I just moved to Merritt Island Florida on June 1st. We were looking to get back into a Jeep. We had owned a Jeep in the past and re My wife, Janie and I just moved to Merritt Island Florida on June 1st. We were looking to get back into a Jeep. We had owned a Jeep in the past and really enjoyed the vehicle. We were browsing the lot when a salesman, (David Hughes) asked if he could assist us. Mr. Hughes spent time with us out in the hot sun on a 95 degree day showing us any vehicle we desired to see and answered any questions we had. When we settled on a few Jeep Patriots, Mr. Hughes let us drive one and then we moved inside to start working on a trade for our 2012 Subaru Legacy. Mr. Hughes was very professional, polite and courteous throughout the entire process. Mr. Hughes worked with other staff in the dealership and other resources such as financial institutions to find us the best deal and payment on our new vehicle. We moved on to the next step and met Mr. Brian Bartalot, who helped us purchase an extended warranty package and fill out and sign the forms and paperwork required to close the purchase of the vehicle. Mr. Bartolot was very professional, kind and courteous during the entire process. This experience of buying a new vehicle was the best experience I have ever had buying a vehicle. More
Very helpful employees My sister & I stopped by this dealership when we were down in Cocoa Beach to bring our parents back to Minnesota. We were unfamiliar with the systems My sister & I stopped by this dealership when we were down in Cocoa Beach to bring our parents back to Minnesota. We were unfamiliar with the systems on the Chrysler Town & Country van and your employees were most helpful in showing us how to use the navigation system and also with how to fold down the seats in the way back. We were there on 2 separate occasions and both times your employees were kind and helpful & we very much appreciated it. Our parents have also had their van serviced at your facility and they too gave high marks for the service they received. I would recommend this facility to everyone. Thanks so much- you made the trip back home so much easier. More
Sales and Service I had problems with misrepresentation and poor service at another Chrysler dealership that sold me a 2014 Jeep Skyhawk. Dave Cassone at Boniface-Hier I had problems with misrepresentation and poor service at another Chrysler dealership that sold me a 2014 Jeep Skyhawk. Dave Cassone at Boniface-Hiers researched and made several phone calls to provide answers to the issues with the towing package on the Jeep Skyhawk. Bobby Keeler sold me a new Jeep Grand Cherokee Limited 4x4 with off road capabilities and a towing package that was capable of towing the weight listed in the specifications. Both sales and service (Bobby and Dave) at Boniface Hiers restored my faith in Chrysler through their care, diligent research and knowledgeable presentation of their products. Peter J. Wittnik More