Boniface Hiers Chrysler Dodge Jeep RAM

No Service After Sale Last November I purchased a 2015 Ram 1500 Crew Cab Eco Diesel it is the most expensive vehicle I have ever purchased at almost $50,000. I figured with Last November I purchased a 2015 Ram 1500 Crew Cab Eco Diesel it is the most expensive vehicle I have ever purchased at almost $50,000. I figured with spending this amount I would receive the service such a purchase would entail, well I was wrong! Shortly after purchase I noticed dents in my right front fender, these dents are from the inside out & are either a result of a stamping error in manufacturing or something inside the fender pushing out against it. I have asked the service department personnel including the manager about this and they're response has always been they don't have a body shop and will not cover any repair under warranty. They did recommend a shop to have it repaired at but at my expense! Why offer a "Life Time" warranty or use the term "After the sale we serve" if they have no intention or capability to do so. My wife and I are planning on purchasing a new Dodge Journey or Jeep Grand Cherokee to replace her 2011 Ford Escape but will not be buying it here. If when purchasing a new vehicle you also looking for a good service department or a dealership which stands behind what they advertise I suggest you look elsewhere as Boniface-Hiers Chrysler/Dodge/RAM/Jeep does not. More

Very Helpful and Nice Experience Our salesperson was Anthony Wagner. We went in several times and he was always willing to help us. We ended up purchasing a 2015 Jeep Willys Wrangler. Our salesperson was Anthony Wagner. We went in several times and he was always willing to help us. We ended up purchasing a 2015 Jeep Willys Wrangler. Anthony worked with us in getting a price we were comfortable with. He spent a long period of time with us in finding us the right jeep. During delivery, he went over everything until we were satisfied. More

Baldface Liars Do not go to this dealership. They are liars who will waste your time. On Saturday, July 16, 2016, Anthony Wagner, Quality Assurance Director, sucker Do not go to this dealership. They are liars who will waste your time. On Saturday, July 16, 2016, Anthony Wagner, Quality Assurance Director, suckered us in with an agreed-upon price he had written down on paper and confirmed with a handshake, then went back on his word, with some vague and shifty excuse that the internet price of the vehicle precluded his providing the price he had already offered. Worse yet, they then tried to show us a more expensive model. To add insult to injury, they repeatedly shook my husband's hand while thanking him for his military service. Tommy Taylor, Anthony Wagner, and the person who claimed to be the Used Car Manager should be ashamed of themselves! On Monday, July 18, 2016, I went to Space Coast Honda and purchased a Certified Pre-Owned Honda CRV-EXL. I received excellent attention from Drew Elmen, Dougie Finwall, and Johnny Harmon. In fact, after hearing our story, our next door neighbors went to Space Coast Honda the next day and purchased a new Honda CRV-EXL. More

Quick and complete service Excellent service and friendly staff. Job completed as described, and on time. Easy to schedule an appointment and they kept me informed on status at Excellent service and friendly staff. Job completed as described, and on time. Easy to schedule an appointment and they kept me informed on status at all times. More

Outstanding Service Ross was great as usual He is the best service attendant in the dealership.Ross is always professional and bends over backwards to assist and help his Ross was great as usual He is the best service attendant in the dealership.Ross is always professional and bends over backwards to assist and help his customers. He talks politely and ensures you are aware of the service provided prior to and after the repair is completed. Ross is a must keep!!!!!!!!! More

Truly the Best Buy and service EVER! I have purchased at least 40 cars in my lifetime. Of all of the purchases to include three purchases from this dealer (this my fourth from this specif I have purchased at least 40 cars in my lifetime. Of all of the purchases to include three purchases from this dealer (this my fourth from this specific dealer location), this was the best experience I have ever had HANDS DOWN! My salesman David Hughes, was the most detailed, patient, helpful and pleasant salesman I have had to date! The store manager Gordon Cramer was both exceptionally helpful and seriously kind and friendly! Even though I was all over the place with what I wanted and was very unsure of what I wanted in the package, they simply walked me through all of my options and even when I was just about to end the experience without buying they were nothing but friendly and very patient and did not pressure me what so ever in what I wanted to buy. Ultimately I was able to make my decision but only because they went the extra mile for me in order to ensure I was both happy and satisfied with my purchase! Honestly, in all of my purchases over my life, I was never able to receive such amazing customer service. In fact, I just recently bought my wife a new car for Christmas from a different dealer (Ford) and I am STILL trying to get issues taken care of after they wrecked my wife's brand new car when she brought it in for an option instal. Which is still not installed correctly after 6 months and endless complaints! Boniface Hiers is hands down head and shoulders above any other dealer in the entire county! Their amazing service makes the other dealers look like rookies! I wouldn't buy another car unless from this dealership! Specifically the owner AJ Heirs, is always available to me for assistance and help! This was the best experience I have ever had. To make matters even better, when I finished my deal, my salesman David Hughes spend well over an hour going over every detail on my new truck. That has NEVER happened before in all of my purchases. David is the best salesman I have EVER had in ANY purchase I have made! He is an exceptional person that really cares about his customers. I am seriously impressed with every bit of the process! I simply cannot say enough good about David or Gordon! Job well done gentlemen! More

Awesome service😃 The dealership in Melbourne didn't care that we had a problem. They would not even allow us to stop by to have the computer to check. When we called y The dealership in Melbourne didn't care that we had a problem. They would not even allow us to stop by to have the computer to check. When we called you Rob said "you come by and we will fit you in and get you back on the road." Your entire staff knows how to treat people. They made us feel cared for. We were on the way to meet our grandkids for a week. Your staff said "we will get you on the road even if we have to stay late????". That is real care and concern. Thank you and God Bless you all. More

Fast and friendly Ross was friendly. He took care of my concerns and needs. My appointment was a 10 AM. My car was in the shop within minutes of my arrival. He answered Ross was friendly. He took care of my concerns and needs. My appointment was a 10 AM. My car was in the shop within minutes of my arrival. He answered all my questions very professional, More

Hasstle free, quick and complete satisfaction! Erin and Bobby and Brian are the perfect team. My new Jeep was waiting for me when I arrived. The process was very professional and painless. This was Erin and Bobby and Brian are the perfect team. My new Jeep was waiting for me when I arrived. The process was very professional and painless. This was my second new purchase at Boniface Heirs. Thank you for the great experience. More

Great experience The team did everything they said that they would do from start to finish. They gave us a great price right off the bat, and delivered the car & it's The team did everything they said that they would do from start to finish. They gave us a great price right off the bat, and delivered the car & it's perfect. I've purchased cars in the past from many other dealerships, and it's nice to find a great group of honest friendly people at Boniface Hiers. They have promised honest, qualified service, & I'm expecting that will be the case. More