Boniface Hiers Chrysler Dodge Jeep RAM

Service with a smile! Our 2015 Jeep Wrangler seatbelt was malfunctioning. We called as soon as we had an issue and they said we could drop it off after hours and leave key Our 2015 Jeep Wrangler seatbelt was malfunctioning. We called as soon as we had an issue and they said we could drop it off after hours and leave key and a completed service form in the night dropbox. Although the box was out of service envelopes, we had an old envelope in our car we used and dropped off the key in the nightbox. A service advisor called us the next morning and said they would be pulling the car back soon to check on the issue. The service advisor was helpful, as I had to speak with him twice that first day, but he said the part was ordered and a shop foreman would call me in a day or two upon completion of the work. This review is about how Jim Moran, the shop foreman, ultimately handled the issue and communicated with me on the phone and in person about it. He was professional and efficient, and he completed the part replacement and repair, as well as did a multi-point inspection of the vehicle. More

Worked to get me out ASAP Jim and Ilona worked to get me out as quickly as possible and went above and beyond. They were quite busy but Jim did everything he could to be accomm Jim and Ilona worked to get me out as quickly as possible and went above and beyond. They were quite busy but Jim did everything he could to be accommodating and to work with me going beyond what would be normal expectations. It was very customer oriented. More

Service trouble with radio. Great service by Jim Moran. Very professional. Came to tell me what they needed to do. Very good customer service. Thank you Jim. He is am asset to y Great service by Jim Moran. Very professional. Came to tell me what they needed to do. Very good customer service. Thank you Jim. He is am asset to your service department. Keep up the good work. More

Boniface Hiers Goes Above & Beyond AGAIN! Last week, an impromptu decision was made to spend the day in St. Augustine for Independence Day. However, my vehicle desperately needed an oil chang Last week, an impromptu decision was made to spend the day in St. Augustine for Independence Day. However, my vehicle desperately needed an oil change before making that kind of a drive so I Googled the dealership hours and saw they didn't close until 8:00p.m. Got to the service department after 5:00 at which time I found out Service closed at 5:00. Was totally bummed out and must have said aloud how our family trip the next day has to be cancelled. Without skipping a beat AND with a friendly positive attitude, Ilona said she'll try to find someone to help me out. With the help of Jim Moran and Rodney, the oil was changed lickety-split! I absolutely know what it's like to be at work after hours and the day before a holiday, too. Workers are excited to go home to be with their families and could easily get frustrated when others/clients keep them from leaving. This was not the case with Ilona, Jim, or Rodney. They could have EASILY said they're closed and for me to come back another day. Instead, they made me feel completely welcomed. HUGE THANKS and much appreciation to each of them! It's customer service like this that has me coming back to Boniface Hiers even though I live VERY close to the Melbourne dealership. More

Service above & beyond Yesterday, I backed up my car at a church parking area well, and then proceeded to pull forward into a ditch to the north side of narrower driveway. Yesterday, I backed up my car at a church parking area well, and then proceeded to pull forward into a ditch to the north side of narrower driveway. This was so stupid on my part. I did ask a few of the men to be sure it was okay to pull out, and they directed me. (My angels yesterday) Anyway, my husband took my car in today, just to be sure there was no damage underneath. Jim Moran, the Shop Foreman, put the car up on a lift and assured us all is well, except a few scratches only someone changing my oil will see. I am grateful for their kindness in checking my new Pacifica. My husband says Jim was kind and courteous. Thank you. More

Easiest truck purchase I ever made I knew what I wanted, called Boniface, and they did the rest. We set a price before I even stepped foot in the dealership. I was in and out in 1 hr wi I knew what I wanted, called Boniface, and they did the rest. We set a price before I even stepped foot in the dealership. I was in and out in 1 hr with a brand new beautiful Ram 150 Laramie. I will defenitely give Boniface a call next time I am ready for a purchase. More

Thank you! We love our new jeep! We have visited several dealerships before going to Merritt Island. And you guys were the only non pushy sales staff we meet. Th We love our new jeep! We have visited several dealerships before going to Merritt Island. And you guys were the only non pushy sales staff we meet. Thank you for making the car buying experience awesome! More

Great Sales Experience! I found the car I wanted and they took care of the rest. No stress! The sales person, sales manager and finance manager were all a pleasure to deal wi I found the car I wanted and they took care of the rest. No stress! The sales person, sales manager and finance manager were all a pleasure to deal with. More

Enjoyable dealer to work with. I'm a Veteran that went to Boniface Hiers Chrysler Dodge Jeep Ram Dealership to find a vehicle that was affordable, economical, comfortable, and capab I'm a Veteran that went to Boniface Hiers Chrysler Dodge Jeep Ram Dealership to find a vehicle that was affordable, economical, comfortable, and capable of towing my boat. I found the perfect vehicle in the Jeep Cherokee with the 6 cyl engine and tow package. The backup camera,cruise control and life time warranty was an added benefit. All the following people I came in contact with were very helpful and friendly. Gordon H Cramer, Sales Manager, Kirk Morrison, Sales & Leasing Consultant and Patrick Furru, Finance Manager. Sincerely, Roger Hoyle More

Recall work and general service Had tires rotated, oil change, recall work and air intake replaced. Work was done very quickly and clean. The service manager kept me informed and Had tires rotated, oil change, recall work and air intake replaced. Work was done very quickly and clean. The service manager kept me informed and called as soon as the work was completed. Very Satisfied. More