Boniface Hiers Chrysler Dodge Jeep RAM

New battery while on vacation. We had an issue with our Chrysler T&C 12 hours before boarding our cruise ship. AAA towed it to Boniface that evening, I arrived at 7:45am and they w We had an issue with our Chrysler T&C 12 hours before boarding our cruise ship. AAA towed it to Boniface that evening, I arrived at 7:45am and they were already open. I described the problem and feared it was the TIPM, within one hour they responded with an estimate. It was only the battery. I had Boniface install a new battery and few extra maintenance procedures(that probably didn't need to be done, but was so happy with them thus far that I thought "why not") The estimate was reasonable. I didn't feel taken advantage of because of our situation. When we arrived back on Friday, the van was already to go. We picked it up and drove to Orlando then back to Toledo, OH with absolutely no problems. So, if you are on vacation and need emergency car repairs go to Boniface. They will take good care of you. More

Service department I was on vacation and I needed help with my Jeep Cherokee. When I stopy in with the problem, without an appointment, the shop foreman Jim said he woul I was on vacation and I needed help with my Jeep Cherokee. When I stopy in with the problem, without an appointment, the shop foreman Jim said he would take a look and he quickly assessed and fixed the problem. I asked “How much do I owe?” He said nothing and that he was glad he could help. This is what all service departments should be like. THANKS More

Car overheating issues My husband bought a used car from Boniface a few weeks ago and unfortunately (due to issues that could not have possibly been foreseen) his water pum My husband bought a used car from Boniface a few weeks ago and unfortunately (due to issues that could not have possibly been foreseen) his water pump needed to be replaced. When I called the dealership and explained, they immediately towed my car to the service center and replaced the water pump free of charge without questions asked. They know that we only had the car for a couple of weeks and really took care of us and provided awesome customer service. Jim was very responsive, called me back quickly and kept me informed throughout the whole process. Now the car is like new again and we are very happy. More

It was pleasant We did not feel rushed and we were well treated by all staff members..When it came to agreement on the price we were pleased with the process and the We did not feel rushed and we were well treated by all staff members..When it came to agreement on the price we were pleased with the process and the outcome. More

Ilona/Service We moved here in Nov 2018 and it was time for my new KIA That I purchased in WV to be servicedI I went to Boniface Heirs because I have a maintenance We moved here in Nov 2018 and it was time for my new KIA That I purchased in WV to be servicedI I went to Boniface Heirs because I have a maintenance contract on the car. I full expected I might have issues being out of state. At the service desk I met Ilona to whom I explained my needs and she said NO problem. She found me in the system took my car in and performed the service in a very timely manner and made me feel like I was the only customers had. She is always so friendly and helpful. She truly has customer service as her priority. Thank You Ilona More

Outstanding Maintenance Service My 2013 RAM Power Wagon is being serviced and maintained at this dealership. Their Service Department is an asset to the overall quality of this deale My 2013 RAM Power Wagon is being serviced and maintained at this dealership. Their Service Department is an asset to the overall quality of this dealership. My recent experience salidified my belief in their outstanding ability to do quality care/service on off-road truck. Their Service Adviser, Shop Foreman, Mechanics and Staff are appreciated. Thank you all at Boniface Heirs . More

Jim Moran, shop foreman Jim is the best. Old school customer service. He personally sees to it that the vehicle is taken care of. Ilona gives me an update as to what I shoul Jim is the best. Old school customer service. He personally sees to it that the vehicle is taken care of. Ilona gives me an update as to what I should do next and veriifies for me if I’m already covered or what the cost will be in advance. No surprises here. More

Great Service as always! Was there for an Oil Change was in an out in less then hour Jim an Ilona an Ross were great! Boniface Hiers always gives great service! Was there for an Oil Change was in an out in less then hour Jim an Ilona an Ross were great! Boniface Hiers always gives great service! More

always well done Service staff is always friendly and helpful. Jim in the shop, Ross at the desk, and Angel at the cashier all make me feel welcome. Service staff is always friendly and helpful. Jim in the shop, Ross at the desk, and Angel at the cashier all make me feel welcome. More

Excellent service Fast and friendly service vehicle is always done in a timely manner small but nice waiting room with drinks and snacks available Friendly staff alw Fast and friendly service vehicle is always done in a timely manner small but nice waiting room with drinks and snacks available Friendly staff always willing to take the time to answer any questions you got More