Boniface Hiers Chrysler Dodge Jeep RAM

Outstanding service from Jim Moran Just wanted to give Jim Moran and this dealership a big shout-out for some truly outstanding customer service I just received. Jim's customer service Just wanted to give Jim Moran and this dealership a big shout-out for some truly outstanding customer service I just received. Jim's customer service is above and beyond what I have experienced in most service departments at car dealerships. Jim is always available and responds to me immediately when I have questions. I would not hesitate to recommend anyone to this dealership and specifically to Jim in service. They truly made me feel like a VIP. Thanks for everything! More

Air bag notice The shop Forman name is Jim. He heard my frustrations about having to come back once again for the same issues. He then took my truck into the shop an The shop Forman name is Jim. He heard my frustrations about having to come back once again for the same issues. He then took my truck into the shop and fixed the same problem I had before, but in a different way. He was so nice and understanding and represented your company with the highest integrity. He is the reason I will continue to do business with your company. William Read More

Great Service Department I wrote a review for this department a few months ago. Jim Moran and his crew serviced my 2016 Dodge Eco Diesel for what was apparent to them at the t I wrote a review for this department a few months ago. Jim Moran and his crew serviced my 2016 Dodge Eco Diesel for what was apparent to them at the time. But,other issues popped up later due to a factory recall with the emissions.My truck was in the shop for three weeks but I am happy to say it is running GREAT now. Jim made sure I had vehicle to drive while my truck was in the shop. He is a stand up guy and does whatever it takes to get the job done right. Thank you Jim and your crew for the great service you provide. More

Service Disappointment. I recently moved to Cocoa and was looking to get an oil change service on my Jeep Wrangler. I went to the Boniface express lane in Merritt Island and I recently moved to Cocoa and was looking to get an oil change service on my Jeep Wrangler. I went to the Boniface express lane in Merritt Island and they proceeded to collect all the pertinent information. I indicated that my engine light had recently come on and asked if they could also let me know the cause so I could determine if it was a serious problem or something minor. I was told by the service manager that I would have to make an appointment and that it could not be done while I was having the oil changed. I decided to go elsewhere for my oil change. The other dealership I went to was happy to plug in the diagnostic tool and inform of what the problem was. It was nothing urgent and I made an appointment to have it taken care. Obviously I have found my new dealer for service and for a new Jeep I looked at in the showroom. Thanks Boniface for referring me to your competition! More

good sales experience ... horrible after sale service So, This review is not as much fun as the first one I wrote. My original review is displayed prominently on this dealerships website under my name Gre So, This review is not as much fun as the first one I wrote. My original review is displayed prominently on this dealerships website under my name Gregg Taylor. I purchased my new 2018 Ram new last year. My fourth consecutive Ram. I had read the reviews online and not the just the one the dealership shares but all of them. I decided to take a chance and form my own thoughts. The purchase experiences was great , no issues. Routine service up to now was good, no complaints. Today I went in for my fourth oil change and was told I am due a mileage dictated service of 40k miles. I came for an oil change but thought ok lets hear the deal. So they shuffle you inside and and you stand at the counter while they add and add and add and then tell you the required service will be an extra 660.00. I said for what? Oh we rotate the tires and adjust your parking brake. After I laughed I was quickly told failure to do so will void by forever warranty. I will not lie, I felt like a victim of bait and switch and pressured into buying BS items to add to the bottom line of profit. I have ZERO issue paying for routine maintenance, that is part of ownership but this felt like a shakedown. The smugness of the service writer further agitated me. I left with a very bitter taste in my mouth. The quick change oil service line did give me great service. I think 90.00 for a standard oil change is robbery in itself but I assumed that was part of the life thing. But then to demand 660.00 additional dollars felt like they were trying to sell me a time share at disney. I paid for my oil change came home and removed the dealership tag from the front of my truck and scrapped the decal off the back. Step two was to start shopping for a new ride. You can guess where I will not be shopping. I totally understand the business side of this but a little transparency up front would have kept me a client indefinitely. Just read my review you so proudly keep upfront on your website. Fair is fair. When you were great you were great. Now, you are in the category of buy here pay her lots. Thankfully there are options ... Thanks for everything up till now. More

EXCELLENT EXPERIENCE!! Staff went all out! We were travelling from WPB to S. Carolina on I-95 when our Jeep lost a wheel We are Lucky to be Alive. Experience.!! ((Valve stems snapped off)). T We were travelling from WPB to S. Carolina on I-95 when our Jeep lost a wheel We are Lucky to be Alive. Experience.!! ((Valve stems snapped off)). Tow truck picked it up and took it to a Jeep Dealership I found on my phone. It was late afternoon on a Friday. Ross and Jim in the shop got all of their crew members working on our Jeep to get us back on the road. They even left the shop to go get parts they did not have for our Jeep. If I am looking to buy another Jeep I will drive 3 hours to go to this Dealership. I was so Impressed how they all worked together!! It was definitely an Over the Top Experience!!!! More

Over the Top Experience Salesman Michael Durkin went above and beyond to help me get into my dream Jeep. He battled and negotiated for my trade and help me walk out with my d Salesman Michael Durkin went above and beyond to help me get into my dream Jeep. He battled and negotiated for my trade and help me walk out with my dream car. Not to mention he made the trip from their Chevy dealership in Melbourne. Came to Merritt island and sold me my dream car. Honest, patient and understanding. Customer for Life. More

Awesome Very pleased with the service and Customer service. They got my truck in and out in a timely matter. I also in the time was there I scheduled my truck Very pleased with the service and Customer service. They got my truck in and out in a timely matter. I also in the time was there I scheduled my truck for it’s One. thousand miles maintenance. More

We are out of state and found this dealer on smartphone. Dropped in at 2pm with a hard starting problem that started in the morning. We had two other no starts and came to this dealer. Jim Moran listened to Dropped in at 2pm with a hard starting problem that started in the morning. We had two other no starts and came to this dealer. Jim Moran listened to the problems. He suggested to take it to my chysler dealer up in Orange City where we reside because a full battery check can take up to 3-4 hours. Jim was terrific and most helpful by addressing our concerns right away. Keep this guy! He is very special in taking care of customer Maintenance issues. More

Yelllow engine light appears Friday afternoon Drove to dealership on Sat morning with no apptmt and truck was taken in almost right away for inspection. Engine light issue was resolved quickly an Drove to dealership on Sat morning with no apptmt and truck was taken in almost right away for inspection. Engine light issue was resolved quickly and I was able to drive away with peace of mind having to tow my trailer 1400 miles back to Canada in a week’s time. More