Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Boniface Hiers Chrysler Dodge Jeep RAM
Cocoa, FL
643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 643 reviews
September 09, 2026
Extremely Disappointing Warranty Service Experience I am extremely disappointed with my experience with the service department at Boniface Hiers Chrysler Dodge Jeep RAM in Cocoa. I brought my 2023 Jee am extremely disappointed with my experience with the service department at Boniface Hiers Chrysler Dodge Jeep RAM in Cocoa. I brought my 2023 Jeep Wrangler Rubicon 4xe to the dealership because the rear axle warning indicator was repeatedly coming on, including flashing on the dashboard. This is a warranty issue that I expected a Jeep dealership to properly diagnose and address. Boniface Hiers kept my vehicle for six days, yet they were unable to diagnose or repair the problem. During my visit, the service manager refused to look at the flashing warning indicator because it was near closing time and a technician was not available. I was told that someone from corporate would drive the vehicle to help diagnose the problem, but that commitment was apparently never documented on the service order. I also never received the promised follow-up call informing me that my vehicle was ready. After six days without a diagnosis or repair, I ultimately went to the dealership myself to pick up my Jeep. The most concerning part is that the rear axle warning came back on within approximately one mile of leaving the dealership. Despite this, the dealership did not resolve the problem, and no loaner vehicle or meaningful accommodation was offered during the six days they had my vehicle. I have since notified Stellantis and opened a case regarding this issue. Because of the way this matter was handled, I no longer have confidence in Boniface Hiers' ability or willingness to properly diagnose and repair my Jeep under warranty, and I intend to have the vehicle evaluated by another Jeep dealership. I understand that dealerships can encounter difficult diagnostic issues. What is unacceptable to me is the lack of communication, the failure to properly investigate a clearly displayed warning, keeping a vehicle for six days without resolving the problem, and then returning the vehicle with the same warning appearing almost immediately. I would strongly encourage anyone considering this dealership for warranty or diagnostic work to carefully document everything and consider getting a second opinion if the service department tells you they cannot diagnose a problem that is visibly occurring on the vehicle. More
by psully222
Employees Worked With
Craig Hiers
August 21, 2026
Boniface Service Center always treats me well. Today, Johnny gave me ride home and will pick me up when work complete. He is a very nice man enjoyed the conversation. Today, Johnny gave me ride home and will pick me up when work complete. He is a very nice man enjoyed the conversation. More
by Gary Geiser
Employees Worked With
Llona, Craig, Johnny.
July 31, 2026
Absolutely terrible service. If you own a diesel don't bring it here. The tech is incompetent of diagnosing electrical/exhaust issues. My vehicle has been in the shop 7 times If you own a diesel don't bring it here. The tech is incompetent of diagnosing electrical/exhaust issues. My vehicle has been in the shop 7 times and still no avail of fixing the issue. Deleting check engine light and say there's nothing wrong is not a technician. Service department will not return calls and leave you stranded at the end of the day. STAY AWAY! More
by boatdoc
Employees Worked With
Chris Hiers Jr. Craig Hiers
July 23, 2026
My wife and I would like to recognize Sales Associate Frank Whiteley for the outstanding service he provided while helping us purchase two Kias—one brand new and the other a Certified Pre-Owned (CPO) veh Frank Whiteley for the outstanding service he provided while helping us purchase two Kias—one brand new and the other a Certified Pre-Owned (CPO) vehicle. Although Frank initially encouraged us to consider a few other options, he quickly recognized that we had our hearts set on the Kias we wanted. Rather than trying to pressure us into a different purchase, he respected our decision and immediately contacted the dealership's sister location that same day to arrange for us to see the vehicles. Frank personally spoke with the Sales Manager, presented our terms, and ensured they were acceptable before we made the trip from out of town. What impressed us most was that he didn't simply hand us off to another salesperson and disappear. Instead, he stayed involved throughout the entire process, making sure the vehicles remained available for us to inspect and keeping us informed every step of the way. Frank answered all of our questions, communicated clearly, and made us feel like family from start to finish. His professionalism, honesty, and integrity made the entire buying experience smooth and enjoyable. Frank is a tremendous asset to his dealership, and because of the exceptional service he provided, we'll gladly seek him out for our next vehicle purchase. Thank you, Frank, for everything you did for us. Your integrity and dedication to your customers are the reasons you'll continue to earn repeat business and referrals. More
by bj661041
Employees Worked With
Frank Whiteley
July 06, 2026
Ilona is my service person. She always takes great care of me and the technicians always take great care of my car. Pleasant waiting area, complimentary coffee and water and a s She always takes great care of me and the technicians always take great care of my car. Pleasant waiting area, complimentary coffee and water and a snack vending machine. Thanks for the great service. More
by debhardy615
Employees Worked With
Ilona
