Boniface Hiers Chrysler Dodge Jeep RAM

Kevin was so patient and helpful throughout this whole process. He worked hard to get me what I needed and never made me feel pressured or discouraged. Thank you Kevin for a wonderful experience and for t process. He worked hard to get me what I needed and never made me feel pressured or discouraged. Thank you Kevin for a wonderful experience and for truly listening and caring. More

Ilona was very pleasant to deal with and makes it a nice experience every time I go there experience every time I go there More

I used Boniface-Hiers express lane for an oil change and tire rotation. Employees were helpful and courteous, Ilona was able to get me in and out in a reasonable timeframe. Their waiting was clean and orde tire rotation. Employees were helpful and courteous, Ilona was able to get me in and out in a reasonable timeframe. Their waiting was clean and orderly. I will be using them again. More

I came to my First oil change on My Challenger JB and Ilona took excellent care of me. I totally recommend this Dealership. Ilona took excellent care of me. I totally recommend this Dealership. More

Excellent service, quick and very polite and nice! ! Exceeded my expectations. Service rep has been there for 30 years and she was very knowledgeable ! Exceeded my expectations. Service rep has been there for 30 years and she was very knowledgeable More

Iiona a pleasure to interact with, she truly has the customers best interest in mind. Because of her, I’d allow this Dealership to quote my next Dodge purchase, if ever I’m in the market for a new vehic customers best interest in mind. Because of her, I’d allow this Dealership to quote my next Dodge purchase, if ever I’m in the market for a new vehicle. More

Test drove a 2024 Ram Tuesday afternoon. I Knew the vehicle I was interested and enjoyed the driving experience. James, the so-called salesman, gave me a number that was reasonable. I told h I Knew the vehicle I was interested and enjoyed the driving experience. James, the so-called salesman, gave me a number that was reasonable. I told him I would get back the next day, as I needed to secure price/service to transport car to New England. Tuesday I secured transport and contacted my insurance agent for all the needed info/numbers, etc to transfer plates from my old truck. Late Tuesday afternoon James called me and I told him, while I wasn't 100 per cent, I was pretty certain I would be over in the morning to finalize the deal. I also told him if a buyer wanted it, do what you have to do. I arrived around 11:00 AM on Wednesday morning, all necessary info and funding needed. James blows me off, stating he had another customer to close a deal with. So he pawns me off, as he and the new dolt state that they are splitting the commission. Weird. The the new dolt does the computer play game. Low and behold the truck is no longer available - shocking! But the dolt says, "Well let me see what else we have." Know know what you have - no gonads ! Obviously I politely excuse myself, take my paper work, and head for my car. As I walk through the show room the no-xxxxx James standing at a counter chit-chatting with a secretary. Why would you, or anyone, want to deal with this low-end dealership? More

Had 20,000 mile warranty work done, Ross got me in early and work was done very quickly. Thanks Ross for all your help and work was done very quickly. Thanks Ross for all your help More

BEWARE BEWARE BEWARE! !!!!!! BONIFACE HIERS COCOA CDJR Leased a 2024 Jeep Wrangler High Altitude 4XE on May 5, 2024. Car went back into dealer on May 8, 2024. Electric Bat !!!!!! BONIFACE HIERS COCOA CDJR Leased a 2024 Jeep Wrangler High Altitude 4XE on May 5, 2024. Car went back into dealer on May 8, 2024. Electric Battery kept dying Overnight. Tried explaining to service manager and NO ONE WOULD LISTEN TO WHAT I WAS SAYING. Advised me I was wrong and the car was fine. Once the electric battery was charged it would not go to sleep. Therefore car was dead everyday. Physically went to service department and made them plug the vehicle in and we watched together as it was not switching to the off mode and kept refreshing, which was causing the drainage of the battery!!! They finally admitted there was a problem. Dealer started a STAR case and told us they were waiting on parts. After two weeks the part came in wrong. They sent correct part a week later but that did not work either. Today is July 26, 2024 and we have been back and forth with Bonifiace Hiers for 3 months. We are told they currently do not have a fix for this and advised by Boniface Heirs to contact their Customer Care Dept. I was assigned a case number on July 8, 2024. As of today we were told that we should pick up our car and return the rental. I continue to make $800 monthly payments. We are being told the jeep is drivable but if I bring the jeep home and charge it, the car will be dead in the morning. Dealership admits this is a problem but will offer no help. Dealership said it is out of their hands. LEMON LAW LAWYER IS MY ONLY OPTION NOW. More

Horrible finance manager total xxxxx! Will never again do business with a Boniface Heirs dealership because of one they are the bad apple in the bunch. You arent in the business to take a Will never again do business with a Boniface Heirs dealership because of one they are the bad apple in the bunch. You arent in the business to take advantage of your customer and in my situation you did excatly that. so you have earned the review I am leaving. I should not have to find out from your mazda store that there were warranties added ontop of the forever warrant that came with the car. As much as you want to tell the custome a conversation was had in wasn't not an in depth one. Had no idea it was covered bumper to bumper you never mentioned that but that was one of the additional warranties you added without a discussion. More