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Bomnin Chrysler Dodge Jeep Ram - Service Center
Miami, FL
117 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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117 Reviews of Bomnin Chrysler Dodge Jeep Ram - Service Center
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September 21, 2024
We were followed from the beginning to the end of the purchase of our vehicle, Mr Paul Suarez was very friendly and answered all our questions. Many thanks purchase of our vehicle, Mr Paul Suarez was very friendly and answered all our questions. Many thanks More
by Giorgio brizzi
Employees Worked With
Mike Molina, Paul Suarez
September 18, 2024
I made a mistake to stop by to have my Alfa Romeo looked at for lights on my dash or at least make an appointment, I walked up to the older man in the middle of the counter, and before I could speak he tell at for lights on my dash or at least make an appointment, I walked up to the older man in the middle of the counter, and before I could speak he tells me to stand in the middle because he was busy and could not help me, finally he asks me what do you need? Really???? Proceeds to tell me Alfa is backed up and could me several days or a week before they can see my vehicle, I rushed out and went to Rick Case, I was provided a loaner and my car was done in 3 days, I thought i could give you guys a shot since I live close by, Rick Case is having all of my business from now on. More
by Fordletty3
Employees Worked With
Don’t know his name
September 16, 2024
Good Day, three months ago I made a warranty appointment for my 2021 Jeep Rubicon. I have the typical corrosion issue around the hinges, hood, and doors. I specifically told the Body Shop manager that thi for my 2021 Jeep Rubicon. I have the typical corrosion issue around the hinges, hood, and doors. I specifically told the Body Shop manager that this was my wife's only vehicle and I would need a loaner as the car would be there for 2 weeks. He acknowledged and I went my happy way. Now after waiting three months, I come in this morning at 9:40 to drop off my Jeep for the repair. After the paperwork is done, he informs me there are no loaners and did I need a ride somewhere. I informed him that he told me they would have a loaner when I made the appointment. He then comes back and says they are expecting some to come back, and I can wait. So, I patiently take a seat, one hour goes by and I ask still no loaner, 1 1/2 hours go by and still no loaner. At the two hour point I was told there is still nothing available, so I ask for a service manager. I spoke with the two people in the service managers office, and they informed me that there was no loaner, and I could come back later when one becomes available. I specifically told the Body Shop Manager when I made the appointment, I needed a loaner as this was my wife's only car! Then they tell me I couldn't get the car if they have one because my wife is not present. Another item that should have been told to me when I made the appointment. The level of poor customer support I experienced this morning I have never had at any other dealership I have been to in my life. At this point I was so angry with your dealership service I took my vehicle back and left. If the level of incompetence I saw checking in my car is any representation of the work, you do I don't want you servicing my vehicle. After contacting Jeep and filing a formal complaint I was able to find another dealership that scheduled my service, promises I will have a loner, and even got me in in the next 2 weeks instead of the months from Bomnin. You should be ashamed of the way to treated me! More
by ttiscio
Employees Worked With
Juan Salizar
October 19, 2023
Came to service dept due to battery drainage. Manager Jhonathan and engineer Khona helped me and they even finish service work in ine hour. I thought I would peave my truck because it is almos Manager Jhonathan and engineer Khona helped me and they even finish service work in ine hour. I thought I would peave my truck because it is almost shop closing time. Engineer Khona, truly positive and great work attitude that he has. Service manager Jhonathan helped me whole process so smooth and comfortable. Every car dealer shop has good staff and selfish staff like any other work place. But let me tell you, give Khona and Jhonathan good level of recognition for their hard working snd customer satisfaction. Sales is important, but what makes existing customer continue to come back to this dealer shop is truly service dept and their kind attitude. 5 stars to you both Jhonathan and Khona. Huge appreciation from my heart. Wang Choi More
by Leo
Employees Worked With
Khona and Jhonathan
October 12, 2023
I had a wonderful experience with Vladimir Rivas. His service was truly excellent and exceptionally professional. I highly recommend him to anyone in need of a smooth car-buying experience. I couldn’ His service was truly excellent and exceptionally professional. I highly recommend him to anyone in need of a smooth car-buying experience. I couldn’t be happier with my purchase! More
by gabysc0795
Employees Worked With
Vladimir Rivas
October 11, 2023
I have been taking my car to Planet Dodge for service since I bought it. They have the worst service department of any dealer that I have ever dealt with. I have given them several chances to redeem the since I bought it. They have the worst service department of any dealer that I have ever dealt with. I have given them several chances to redeem themselves because this is the closest dealer to my home and work. One time they kept my car for over a month for a simple repair. Today they refused to service my car because I did not buy it at Planet. They said I would have to leave it for at least two weeks. The only thing this dealer can handle is oil changes. Service here is such a bad experience that I would avoid buying any Dodge product because dealing with any service later will be an absolute nightmare. The positive reviews they have online must be fake. It is completely impossible. They are 100% incompetent. Avoid this place at all cost ! More
by LeeR
Employees Worked With
Eric and Jonathan
September 22, 2023
one week in shop. .finally told its the rack and pinion..had to pay $230 for diagnostic..they wanted $4800 for the replacement..dealer part not available would take sev .finally told its the rack and pinion..had to pay $230 for diagnostic..they wanted $4800 for the replacement..dealer part not available would take several weeks to get.. POOR COMMUNCATION..POOR CUSTOMER INFORMED..how can a dealear charge almost $1000 per hour..NEVER EVER GOING THERE..WOULD NEVER RECOMMEND ANYONE TO BUY ANY CAR/TRUCK.. More
by RV
Employees Worked With
jOHN
September 20, 2023
WARNING! !! It's unbelievable!!! Really BAD experience with Planet Dodge Doral!!! My 2021 Jeep Grand Cherokee broke down on 09/13/2023, it simply stopped in !! It's unbelievable!!! Really BAD experience with Planet Dodge Doral!!! My 2021 Jeep Grand Cherokee broke down on 09/13/2023, it simply stopped in the middle of the street in Coconut Grove with my wife and 2 kids and until now 09/20/2023 no one knows what the car has, much less they gave us a car to use during that period. I don't recommend Planet Dodge Doral to anyone because the customer service and the maintenance is terrible. Here's a tip for anyone thinking about buying or exchanging their car there. More
by Alexandre Furtado Castro
Employees Worked With
Ismael and Gracie
July 27, 2023
Terrible service. The dealership has had my Pacifica for 3 weeks and no diagnosis. I asked when will I receive my car back and it's like I'm speaking a foreign languag The dealership has had my Pacifica for 3 weeks and no diagnosis. I asked when will I receive my car back and it's like I'm speaking a foreign language. The worst service experience I have ever received. More
by David Maggard
Employees Worked With
Eric Gonzalez
July 14, 2023
On July 13th, 2023, I entrusted my brand-new car to Planet Dodge Chrysler Jeep Ram for a routine oil change service. Little did I know that this decision would lead to a nightmare scenario. Several hou Planet Dodge Chrysler Jeep Ram for a routine oil change service. Little did I know that this decision would lead to a nightmare scenario. Several hours later, I received a call from them informing me that my car had been involved in an accident within their premises. To say that I was shocked and devastated would be an understatement. To compound my frustration, the dealership adamantly refused to acknowledge the incident in writing or via email, conveniently avoiding any accountability for the damage caused. Their refusal to take responsibility for the crash, despite it occurring within their premises during their service, is simply unacceptable. Furthermore, when I requested the necessary insurance information to address the issue, they blatantly refused to provide it, leaving me in a state of helplessness. This lack of transparency and cooperation only exacerbated my mounting frustrations. What was even more appalling was the treatment I received from the staff at Planet Dodge Chrysler Jeep Ram. Their demeanor was hostile, aggressive, and utterly disrespectful. As a valued customer, I expected to be treated with courtesy and empathy, especially given the circumstances. Instead, I was met with disdain and a complete disregard for my concerns. It is truly disheartening to witness how a dealership can treat its clients in such an appalling manner. The lack of responsibility, refusal to rectify the damage, and the deplorable treatment I endured have shattered my faith in the professionalism and integrity of Planet Dodge Chrysler Jeep Ram. Based on my experience, I cannot in good conscience recommend this dealership to anyone. Their negligent behavior, unwillingness to address the issue, and disrespectful treatment of customers are simply inexcusable. It is deeply regrettable that a dealership that should have been a source of trust and reliability has instead left me feeling utterly disappointed and disheartened. More
by rodolfodleon86
Employees Worked With
Ibrahim Abdala
