Bomnin Chevrolet West Kendall

THIS REVIEW IS ABOUT THE SERVICE DEPARTMENT. I BROUGHT MY CAR ON SATURDAY JANUARY 11TH FOR THE USUAL OIL CHANGE. AFTER 2 HOURS OF WAITING I ASKED ONE OF THE YOUNG LADIES IF SHE KNEW IS MY CAR WA I BROUGHT MY CAR ON SATURDAY JANUARY 11TH FOR THE USUAL OIL CHANGE. AFTER 2 HOURS OF WAITING I ASKED ONE OF THE YOUNG LADIES IF SHE KNEW IS MY CAR WAS READY. SHE ASKED FOR MY PHONE NUMBER SHE CHECKED AND TOLD ME THERE IS NOTHING ON THE COMPUTER ABOUT MY CAR. LET ME SAY THAT I WAS NOT IN A HURRY I WAS JUST SURPRISED IT HAS TAKEN OVER TWO HOURS. I HAVE BEEN BRINGING MY CAR HERE SINCE 2021. I SAT DOWN HOPINGSHE WOULD GET ME AN ANSWER. AFTER SEVERAL MINUTES I GOT UP, AND ASKED IF SHE HAD BEEN ABLE TO FIND ANY INFORMATION ABOUT WHETHER OR NOT MY CAR WAS READY, SHE SEEMED BOTHERED BY THE QUESTION, LOOKED AT ME SWUNG HER ARM AND WHILE LOOKING AT HER COMPUTER IN QUITE A NASTY WAY WAY, SAID "GO SEE YOUR ADVISOR" TO WHICH I RESPONDED "EXCUSE ME?" I WAS SHOCKED AND THE WAY SHE RESPONDED AND HER NASTY ATTITUDE. I ALL THESE YEARS I HAVE NEVER EXPERIENCED THIS AT THIS DEALER. I TOLD HER THAT, THAT IS NOT MY JOB, IT IS HER JOB TO FIND OUT THE STATUS OF MY VEHICLE, TO WHICH SHE RESPONDED, WELL THERE IS ONLY TWO OF US HERE (AT THE CASHIER'S WINDOW) AND I TOLD HERE THAT THIS IS NOT GOOD CUSTOMER SERVICE. I WAS NOT IN A HURRY, AT ALL I JUST WANTED TO INQUIRE ABOUT THE STATUS OF MY. THIS IS LIKE LY THE LAST TIME I BRING MY VEHICLE HERE. I HONESTLY THERE ARE WAY TOO MANY PLACES TO GET AN OIL CHANGE AND I DONT NED TO PUT OF WITH THESE PEOPLE WHO OBVIOUSLY HAVE NOT HAD PROPER CUSTOMER SERVICE TRAINING. THIS SEEMS TO BE THE NORM IN MIAMI THESE DAYS, UNFORTUNATELY. More

Thanks Joseph Vargas for all your efforts finding us the perfect car, also thanks to all the staff in the dealership perfect car, also thanks to all the staff in the dealership More

on the service area the people on the counter were talking between them and keep us waiting for over 10 minutes. After the car was left for a recall, we were told that we will receive a call for an up talking between them and keep us waiting for over 10 minutes. After the car was left for a recall, we were told that we will receive a call for an update within the day something that never happen and after three days calling and no one answered back the messages left and we have to go to the dealer to get and updated when we were told that the car was ready. If we do not decide to go probable, we will without the car for an entire week. More

Ramon Martín Centeno was fantastic to work with! He made the car-buying process smooth and enjoyable. Highly recommend! He made the car-buying process smooth and enjoyable. Highly recommend! More

great customer service by pur seller . super attentive and nice. great personality and character. great experience super attentive and nice. great personality and character. great experience More

Excellent service by Robert Vargas, from start to finish. Couldn’t be happier with him. Couldn’t be happier with him. More

Excellent service by Adrian Gonzalez, he help me in everything that I need and know how find what I was looking for everything that I need and know how find what I was looking for More

I had the smoothest and most pleasant car buying experience at Bomnin Mitsubishi. The salesperson, Ramon Martin Centeno, took his time in showing me the vehicle and answered every question I had. I experience at Bomnin Mitsubishi. The salesperson, Ramon Martin Centeno, took his time in showing me the vehicle and answered every question I had. I recommend this dealership to anyone that is purchasing a new or used vehicle. More