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Bomnin Chevrolet Manassas - Service Center

Manassas, VA

4.0
1,828 Reviews
Call Service Center (703) 368-2111

1,828 Reviews of Bomnin Chevrolet Manassas - Service Center

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June 14, 2023

Top notch service department. . service finished when anticipated and cost value. Would recommend to friends and family. More

by Dkieler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bull Case
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June 13, 2023

This dealership has been nothing but kind, helpful and generous. They do great work and are efficient. More

by DEBSY24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garage
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June 11, 2023

Service manager Bill, Roger and GM mechanic left me with a great impression. I notice Service manager Bill is focused in providing good customer service and he did. Thanks for your assistance! More

by rojasgedwin
Recommend Dealer
Yes
Employees Worked With
NA
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June 11, 2023

Outstanding service manager and service adviser. Please recognize them in an appropriate manner. Well done. More

by gcoan01
Recommend Dealer
Yes
Employees Worked With
Bill Case
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June 10, 2023

Left my car never got a call, had to call them then on top of that there charges are way over priced More

by zakiajohnson77
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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June 09, 2023

Thanks for resolving my tire problems. Truly appreciate your professionalism and car. Nice to know you take owernship. More

by PAULIESOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service all around
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June 09, 2023

Fantastic l! Everyone was great. Jason made sure that I was ok in the process More

by mzbereed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Autobody
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June 08, 2023

Excellent service, Jason was able to help me and get me in. Friendly faces and warm welcome More

by mmanjose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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June 04, 2023

Very nice staff, so pleased to bring my vehicle for service here at Bomnin Chevrolet. More

by JESUSYINGRID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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June 02, 2023

I have mixed feelings about this dealership. The people are nice but the communication between employee and customer is lacking. Specifically with Able. I have been told multiple times that I wo More

by laceycecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Able, Keith
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Jun 14, 2023 -

laceycecilia responded

I would like to update my previous review. The part for my vehicle finally came in after a month of waiting. The dealership reached out to inform me of this, and they had me bring my car in early the following morning for repairs. I was informed that this would take most of the day, so I was very surprised when I got a call only two hours later informing me that my car was fixed and ready for pickup. I wasn’t sure when I could get a ride back up there, so I let Able know that I would be there later that afternoon. I was actual my able to catch a ride up there shortly after getting off of the phone with him, so he was surprised to see me so soon. Able asked if I would mind waiting an extra 30 minutes as he had planned to have the shop wash my car for me before pickup. This was completely unexpected, and as someone who is extremely busy and travels throughout the state very frequently with multiple pets, my car is constantly in need of a good cleaning. I was happy to wait and in 30 minutes, Able had my car pulled up out front waiting. The outside was hand washed and they had even vacuumed the inside and cleaned the interior which was very appreciated. He even waited to make sure that I had no issues when starting my vehicle. I was very unhappy with how the dealership had been handling my case leading up until today. Today, Able really seemed to make sure that there were no issues and I was taken care of. It felt like a complete turnaround from my prior experience and it was greatly appreciated. Adding in a surprise car wash was a very sweet and completely unexpected thing to do for me, and with my car being finished so quickly, I feel like they made sure my car was a priority today. I greatly appreciate Able and the entire team who worked on my car. There was also a taller, older gentleman in the service department, I believe he was a mechanic named Keith (I could have the name wrong). I’m not sure if he actually worked on my car, but he was also very nice and helpful when I had questions about my vehicle, so I want to also recognize him for assisting me. I do still feel there is room for improvement in the communications between employee and customer, but I sincerely believe that the dealership realized there had been some faults on their end and worked to redeem themselves and make sure I left there today feeling happy.

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