Bomnin Chevrolet Manassas - Service Center

Unprofessional. Called dealership to schedule an appointment to have my navigation looked at because of an error with the SD card. Called in Friday and the earliest Called dealership to schedule an appointment to have my navigation looked at because of an error with the SD card. Called in Friday and the earliest available time was Tuesday. Asked if I can drop it off Monday evening, let them have it all day Tuesday, and pick it up Tuesday evening if they’re done- they didn’t have any issues with that. Pulled in Monday evening to drop it off, no one knows anything about it. After asking everyone there, they finally called a gentleman, that wasn’t there, and he said yes I was to drop it off. Tuesday, the next day around 4 pm, I called and checked on my truck and know one knows anything about it and my name wasn’t in the system, and they haven’t seen my truck. I explained I dropped it off and the reason I dropped it off, but know one knows anything about it. After about 20 minutes of asking around, he said he will call me back about 5:00. He called back at at 5:00 and said they are still working on it, it will be the next day. Wednesday, I called around 4 pm to ask if I can pick up my truck, and again, no one knows what I’m talking about. I explained we just went through this the day before. They asked if they can call me back and I said sure. They called back about an hour later and said my truck is completed I can pick it up. Went to the dealership, completed the checkout process, got into my truck, and as I was driving off I decided to check the navigation. DID NOT WORK! I immediately called and they said bring it back and we’ll have a technician look at it. I said no and took it to Country Chevrolet the same evening and I had it back the next day fixed. More

Abel was very helpful and responsive. Got my car back quickly and so far, so good! Got my car back quickly and so far, so good! More

Very petsonable and knowledgeable- courteous and willing to answer questions and explain issues with vehicle very pleased with Roger and his manager in service, Billy. to answer questions and explain issues with vehicle very pleased with Roger and his manager in service, Billy. More

The were very great with the assistance they gave me. Very detailed in their explanation and very helpful Very detailed in their explanation and very helpful More

Professional and courteous. Showed up with no appointment and they were able to fit me in. Showed up with no appointment and they were able to fit me in. More

Geo was so friendly and took care of everything! We were in and out as promised. Thank you! We were in and out as promised. Thank you! More

On time, excellent cost Roger got the job done as promised Thanks for the great work promised Thanks for the great work More

Great service always doing good work keep it up. Thanks and have a great day Thanks and have a great day More

I had a 9:15 a. m. appointment. When I got there at 9:00 a.m. I was told that the car would be done between 10:30 and 11:00. I said "ok". I will be in the waiting are m. appointment. When I got there at 9:00 a.m. I was told that the car would be done between 10:30 and 11:00. I said "ok". I will be in the waiting area. They stalled and stalled and stalled. I was finally let known at 3:45 p.m. that my car was ready. I had tried to check on its status at 11:30, 1:00 and 2:30 each time I was blown off and told that I was being unreasonable and to "just wait" or take the car home. I was in for an oil and filter change, tire rotation, state safety inspection and to have my brake fluid flushed. To say the least I am NOT a happy camper with how I was treated. p.s. I did buy the vehicle from them. Also when I made the appointment I had let them know that I would be waiting as I was to leave on vacation directly after getting home from the work being performed, and that I was meeting up with other family members. I told them when I made the appointment exactly what work was to be performed. I listed all of the above items and was told that I would be in and out in a short time. More

Always a pleasure to bring my car into the service department. It’s clean, friendly and professional department. It’s clean, friendly and professional More