Bomnin Chevrolet Dadeland - Service Center

Worse nightmare I took my Car in perfect condition for recall and now my car is dead and doesn't work . Now, over a month in shop, they say that the car needs $300 I took my Car in perfect condition for recall and now my car is dead and doesn't work . Now, over a month in shop, they say that the car needs $3000 in repairs. All I want is my car working again they can forget about the the recall. I don't care any more .First they said the steering column needed to be replaced and now they add that the BCM ( computer ) also needs to be replaced. They will see me back in court soon. That my next step . Fabian Villarreal said that he just works there and has nothing to do with it . JC Herrera just give me some unreal explanation,different from the mechanic told me before. I just pick up my car in a tow truck and The manager JC didn't even want to look at me directly I'm a US Army Veteran disabled and i hate it when people take advantage of other people. THANKS GOD BLESS YOU ALL. More

service desaster desaster, i went 4 time to change a tire, some part of the service do not know about their job, after they change my tire, my car was kind of painted desaster, i went 4 time to change a tire, some part of the service do not know about their job, after they change my tire, my car was kind of painted with some kind of Spray and they not inflate all tire, even the one that 1 change and pay 350 they not inflate.....after claim, they almost not give me a louner to drive....the folowing day i get back and they take out the paint, even i spoke to JC (director of service) he promise to check by himself the car but tire was neever inflate....disaster as a hole experience and process More

Excellent service Desde el 2014 he sido cliente de Bomnin Chevrolet , todos los servicios de mi auto han sido excelentes , gracias al correcto trabajo de Fabian Villar Desde el 2014 he sido cliente de Bomnin Chevrolet , todos los servicios de mi auto han sido excelentes , gracias al correcto trabajo de Fabian Villareal , al cual le he estado siempre muy agradecida. Ivis Gonzalez. More

Excellent service. Jc and his service team has helped me.with the uptmost professionalism and courtesy. They have gone out of there way to try and help md and make my se Jc and his service team has helped me.with the uptmost professionalism and courtesy. They have gone out of there way to try and help md and make my service process as easy as possible, i have gone to other dealerships but only at Bomnin Chevrolera service department have i felt like my concnerns have been truly heard. Thanks to thw bomnin service teams! More

Did I even get serviced? Not comfortable with service actually being done. I had my oil changed and I received my On Star report 3 days later and it said my oil life was at 36 Not comfortable with service actually being done. I had my oil changed and I received my On Star report 3 days later and it said my oil life was at 36%. I spent over a 1,000 dollars. They said I needed brakes but I am not sure I needed them? More

Horrible Customer Service in Service Department My complaint is with my daughter's treatment in the service department when she took her Spark for an oil change and to have two recalls taken care of My complaint is with my daughter's treatment in the service department when she took her Spark for an oil change and to have two recalls taken care of. She had been told by phone when she made the appointment that she would receive a loaner car. She was pretty much abandoned after she handed her keys to Fabian and was given a paper by him. When she went to get her belongings out of the car, she asked the gentleman who was taking her car what she was supposed to do with the paper. He didn't answer her. She waited around for two hours, thinking her loaner car would arrive any minute. Finally she asked why it was taking so long. (I would have inquired sooner, but this was all new to her.) Then she was told she was supposed to take the paper Fabian had given her to the Hertz desk to arrange for the loaner car. The Hertz guy told her she would be charged for tolls by plate unless she took the toll device from her car and put it on the loaner car - another little bit of info Fabian didn't bother to share with her. If this dealership is going to advertise great customer care, they should teach their employees how to provide it. My daughter felt very un-cared-for in the service department. More

EXCELLENT SEVICE...AS USUAL 2/15/16 Mr. Isidro Bomnin (PERSONAL) Lorenzo Bomnin Chevrolet 8455 S. Dixie Hwy. Miami, FL 33143 Dear Mr. Bomnin: Once more your service 2/15/16 Mr. Isidro Bomnin (PERSONAL) Lorenzo Bomnin Chevrolet 8455 S. Dixie Hwy. Miami, FL 33143 Dear Mr. Bomnin: Once more your service department (Dennis Martin and Layderman Villas ) in conjunction with your Service Advisor Fabian Villareal saved my day!! BACKGROUND: For the past few months I have had an extremely SERIOUS situation with my LR tire that kept loosing air constantly! Time and time again it was taken down, placed on the water tank… but it showed NO BUBLES!! Nevertheless I had to, like every 2-3 days, replaced the lost air!! Today, as frustrated as you can imagine I may be with this “unknown mystery” I was “resigned” to buy a new tire….which as you can see a bit further down on this note… it would had been a complete WASTE OF MY MONEY something I don’t quite enjoy. Finally, this morning, after a more thorough investigation by Dennis and Layderman the “culprit” was found= a little tiny nail INVISIBLE to the naked eye = MISTERY SOLVED!!. Not only this save me money, but = who knows? = a possible accident in a highway, at high speed with terrible results. I just hope that this note will show to you and them my complete appreciation for what I would like to call A JOB VERY WELL DONE !! Sincerely yours, César R. Lastra President Pinecrest Translations Group c.c. J.C.Herrera More

Extremely Poor Customer Service ~~~~AVOID THIS PLACE AT ALL COSTS~~~~ I'm here voice my extreme discontent at my recent experience getting my car serviced at your dealership and t ~~~~AVOID THIS PLACE AT ALL COSTS~~~~ I'm here voice my extreme discontent at my recent experience getting my car serviced at your dealership and the continued lingering issues caused by - as far as I can tell, gross negligence and incompetence of your team. I saw their customer service rep responding to messages on here and contacted them directly - no response as of yet which is not surprising considering the extremely poor level of service I have received throughout this entire process. I'm sure they will respond with the same form answer to give the false appearance of even having the slightest care about their customers. I brought in my car on November 3 for service, and was told by Fabian that it would be a relatively routine and minor service and shouldn't take longer than a week. After taking almost a month I finally got my car back, this in of itself is reason for me to be upset with my service but is not the main reason I am writing this today. I am finding it difficult to describe in words just how poor the customer service I have received from the service team is. Fabian would continually give me assurances that the work would be done during a given week only to disappear and avoid my phonecalls, voicemails and attempts to reach him directly through the service dept phone number when his supposed deadlines would come and go. He would tell me that he would be coming in on Friday and Saturday to make sure work is getting done on the car for me to only find out that he didn't even show up for work those days when I spoke to other members of the service department. About half way through the service process I began receiving calls from Hertz claiming that I had not returned the loaner vehicle provided by your dealership - I raised this issue to Fabian and he told me that he took care of it. Only for me to receive the same exact call the following week and now been getting them DAILY - even after speaking with your team multiple times and given assurances that it had been taken care of. Yesterday I called trying to resolve this issue and it took me over a half hour just to get somebody on the phone who would even listen to my issue - Shantal (spelling), at the service dept who has been the lone bright spot amongst the multitude of issues I have been experiencing with your team. She attempted to get the issue resolved but mentioned that the rental team was unavailable at that time. Furthermore I asked to speak to a service manager to voice my discontent with this process - I left a message with their assistant and have yet to hear back. Not surprising considering the track record of your other employees in reaching back out to customers. I hope you can understand how upset I was when I received the same call again today from Hertz claiming I hadn't returned the vehicle - even though it has been back for almost a week now. I proceeded to deal with the same issue with your service team until getting back in contact with Shantal - who mentioned that the rental team is also unavailable at this time. At this point I feel like I have exhausted all of my reasonable options in resolving this issue short of showing up in person and demanding change - taking EVEN more time out of my work day to resolve an issue entirely created by the incompetence of Fabian and other members of the team over there. These people are dishonest, disrespectful and frankly unprofessional. I will not be doing business here again and will be making it my mission to inform others of their poor business practices. More

The people do not keep their word, they never called Awful experience. They never call when they say they would. Havent even touched my car while they said they would. They do not know what customer serv Awful experience. They never call when they say they would. Havent even touched my car while they said they would. They do not know what customer service is. They dont greet, say sorry for you wait ..nothing at all. More