Bomnin Chevrolet Dadeland - Service Center

Marcos Suarez is the worse service part agent I ever meet in my entire life. He charge me $324.95 to change my tires for a new ones that I brought to the dealer.For some reason the car doesn't have some kind in my entire life. He charge me $324.95 to change my tires for a new ones that I brought to the dealer.For some reason the car doesn't have some kind of key I have never heard of that but the worse part was his accusations and attitude, his lack of customer service and his tone accusing and according to him talking about facts asking why I had been 2 yrs without visiting the dealer, do you really think that anyone want to visit this place with people like that?. Also and the worse he was asked several times if car need something else and he aways repeat that car was ok, you know what car needs oil change only 6% remaining. Evidently he was focus how he can make more money than my car issues, total rip off and customer service ever, never come back to this place.Final I was waiting for a manager that I request 2 times, answer was that he was too busy, 1 hr waiting with no response. More

NO LOANER CARS - 'COURTESY CANCELLED'. Just a heads-up if anyone is planning on buying a car. They can keep (and they will) your car as long as they want, leaving you without transportation. This could if anyone is planning on buying a car. They can keep (and they will) your car as long as they want, leaving you without transportation. This could be (and it has been) MONTHS! Parts aren't available and there's absolutely no reason for them to even try to get your car back to you. More

I can’t count how many years Rene has been my service advisor at Bomnin Chevrolet ... long before it was Bomnin. Many dealerships advertise about how great the car buying experience is, but that is large advisor at Bomnin Chevrolet ... long before it was Bomnin. Many dealerships advertise about how great the car buying experience is, but that is largely transactional. It’s the ongoing relationship with the service advisor that makes the difference. It’s Rene that keeps me coming back to Bomnin Chevy. By the way, I am on my 14th Tahoe! More

Bad service, especially the service advisor that helped me, Marcos, negative person, I have a lease vehicle, brought in for service, truck was at the dealership for a week, had a check engine stabilitrack me, Marcos, negative person, I have a lease vehicle, brought in for service, truck was at the dealership for a week, had a check engine stabilitrack sensor problem, supposedly they fixed it, following day after pick in up my vehicle same problem, brought vehicle back, service advisor manager told me my vehicle had an issue with a cable, I have to leave the vehicle, I asked for a loaner, they said there is no loaner, I spent half a day at the dealer, missing work, waiting for somebody to turn a vehicle so I can use it for a problem that it was supposed to be fixed from the beginning. Bad experience. All my vehicles are Chevrolet, never had no issues before. First and last time I used this dealership. More

Vehicle setvice just real bad I took my truck there because that's where i bought it i felt comfortable not any more. First time major engine work. Picked up the vehicle after almo I took my truck there because that's where i bought it i felt comfortable not any more. First time major engine work. Picked up the vehicle after almost a month other problem there was freon oil from compressor all over my wheel well and aircondition not working on passanger side took vehicle back now needs a compressor, replaced compressor, picked truck passanger side still not cooling, after inspection they discovered bland nox, warranty company says get client permission to tear down dash board permission granted we now on the 5 business day not counting Saturday and sunday and nothing has been done i call warranty wanting to know why no inspection has been, their reply is th and t the dealer needs to let them know when the part is ready for inspection, i have called, gone to the dealership, but can never get an answer to s to whats happening or when the work will be completed my vehicle this time has been there 2 weeks, the last time which wss febreaury to march one month. I will never reccomend or ever return to this dealership sgain just want my vehicle fixed and fixed right this time, extremely dissapointed, and if the rep had just picked up the phone or even call me back qnd be honest with the current situation, iwould be bothered but not as angry as i am mow. More

Unacceptable service customer is always right !! I have taken my car into service four times the problem is still not fixed passenger seat still loose. They had my car for over six weeks I went to p I have taken my car into service four times the problem is still not fixed passenger seat still loose. They had my car for over six weeks I went to pick it up still wasn’t fixed right. I came back a week later it seemed OK now a week later it’s loose again. Terrible customer service no updates on how long the car would be out terrible service terrible customer service . Not even worth one star . The first time they gave me the car back the seat was so loose I don’t know how they could give me the car back not safe to drive. technicians terrible no accountability. Negative stars More

Terrible Service Department If I could rate this service department as a "zero," I would. Ruben, Service Advisor, unprofessional, and not well suited for customer service. He w If I could rate this service department as a "zero," I would. Ruben, Service Advisor, unprofessional, and not well suited for customer service. He was unable to articulate what was wrong with the vehicle after sitting there for a week. I had to call the service department in order to get preliminary information. JC, Service Director, needs to "listen" more and understand customer's needs. I brought my son's 2012 Chevy Camaro in for engine problems. I am the ONLY authorized owner on the vehicle and now the service department wants $135 to release the vehicle to a tow truck for unauthorized diagnosis of engine repairs without any upfront authorization other than a verbal by an unauthorized person. No written estimate ever provided either. This is unconscionable and wrong. DO NOT BRING YOUR CAR in to this service department. Owner out of town supposedly when I called the dealership. The only reasonable person I spoke with was Juan Miguel/Service Manager. He at least listened and is trying to reason with JC/Service Director. More

Terrible Experience First off, I had an appointment for a simple oil change with a certain person at 10am however i arrived early and the gentleman was on the phone for a First off, I had an appointment for a simple oil change with a certain person at 10am however i arrived early and the gentleman was on the phone for a half hour and no one else was able to help me. i was then told at 10 that my car would be about an hour and a half. After the hour and a half went by my car was still in the same place and had not been touched while other cars that arrived after me had been taken in. I decided to ask how much longer and the gentleman then told me at least another half hour because there was another car in front of me. My car was not taken into until 12pm (2hrs after my appointment). It took them an hour to do my oil change and then tell me that they took longer because they changed around my tires which i never told them to do. mind you these mechanics work on the cars all day and put the wider rims in the front to then ask if i had a break lock because the breaks were locking. Only reason i stayed taking my car back for oil changes was because it was under warranty but i will never be going back here again More