Bommarito Nissan Ballwin - Service Center

Was having issues with a sensor on our 2019 Nissan Armada. Called our salesman, Mark Eversgerd, and he was on it! He found an opening in the service schedule and had a loaner lined up for us as well. Armada. Called our salesman, Mark Eversgerd, and he was on it! He found an opening in the service schedule and had a loaner lined up for us as well. Would definitely recommend Mark and Bommarito Nissan to anyone who is wanting great service from sales to maintenance. More

Excellent Service Dept I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instant I had a Saturday appointment for an oil change and tire rotation on 5/2/20 which I scheduled online mid-November 2019. Upon my arrival, I was instantly greeted by Service Advisor Bill but informed the internet was down at the dealership (due from a situation out of the dealership's control) affecting the service dept to look up my file/information to get my car into a service bay. Bill apologized for the inconvenience, which I appreciated. After some discussion, I stated that due to my proximity to the dealership as well as Saturday's being my only option to come to the dealership for service, I decided to wait to see if the internet would come back. 30 mins later, I see my car being pulled to a service bay to begin the oil change. I went to speak to Bill inquiring status after what I saw, to then be informed he was given the approval (I'm assuming by the service manager) to proceed with the service on my car despite the service dept system still being down. This is what customer service is all about!! Taking lemons and making lemonade....all to appease the customer, which they certainly did for me in this situation. I was very grateful especially since the next available Saturday service appointment was over a month out. A BIG thank you to the Bommarito Nissan West/Ballwin Service team for taking care of me and getting my service completed despite the circumstances. More

We have purchased two cars from this dealership so far. We have purchased two cars from this dealership so far. We definitely will be purchasing our next car from our salesman Keith Grassie this man goes a We have purchased two cars from this dealership so far. We definitely will be purchasing our next car from our salesman Keith Grassie this man goes above and beyond and gives a very pleasant experience to purchasing a vehicle which I hated doing previously in the past before I met this man in this dealership. More

Helpful Delightful Mike I brought my Rogue in at 7:00 AM for some warranty concerns in reference to my sunroof and gear shift sleeve. Mike was super helpful, very polite, and I brought my Rogue in at 7:00 AM for some warranty concerns in reference to my sunroof and gear shift sleeve. Mike was super helpful, very polite, and the service was OUTSTANDING. My parts were ordered and I was out of there in record time. More

Car service I was having my 2014 Nissan Altima in for service and had a oil change done and Cody and Luke were very helpful with my experience. I had a coupon a I was having my 2014 Nissan Altima in for service and had a oil change done and Cody and Luke were very helpful with my experience. I had a coupon and the wait time was only 45 minutes. Great service will come back for my future car needs More

Great customer service!! Keith Grassi and Cody were so helpful with me setting up my first oil change. Everyone at Bommarito Nissan is friendly and courteous, I recommend them Keith Grassi and Cody were so helpful with me setting up my first oil change. Everyone at Bommarito Nissan is friendly and courteous, I recommend them to all my friends and family. More

Service experience I dropped off my vehicle for a simple recall. I never received a call back stating the vehicle was ready. Then I attempt to call two days in a row. Th I dropped off my vehicle for a simple recall. I never received a call back stating the vehicle was ready. Then I attempt to call two days in a row. The front desk girl kept transferring me to service, when they didn’t answer I would be transferred automatically back to the front desk... in two days I wasted about an hour trying to speak to service. Finally got transferred to the assistant manager, left a voicemail, never got a call back. Seems like they have a flawed system where customers don’t take priority. Would not recommend this dealers service department More

Quick, friendly, awesome Came in for an oil change and left with a new car! Decided to check out used vehicles and Blue offered to help us. He helped us find the perfect vehic Came in for an oil change and left with a new car! Decided to check out used vehicles and Blue offered to help us. He helped us find the perfect vehicle even though we weren't planning on buying today. There was zero pressure to buy, but no lack of enthusiasm to help us. It was like spending the afternoon with a friend not a typical car salesman! More

Trustworthy, knowledgeable and efficient Bommarito Nissan has the best service department in Missouri! I was having an ongoing problem with my car. Every time I started the car in the morning Bommarito Nissan has the best service department in Missouri! I was having an ongoing problem with my car. Every time I started the car in the morning the engine made a grinding noise. Bommarito was so amazing! Mike, the service advisor, and Jeff, the Service Manager, actually had me leave the car overnight. They took the time and patience to diagnose the problem. Two other dealerships told me I needed to spend money on new parts. One dealership told me I needed $750.00 on service work. Both Jeff and Mike were honest and so nice. They didn't charge me for the loaner car. They didn't charge me a diagnostic fee. They went above and beyond - I felt like family. Seriously, if you ever have any issues with a Nissan, I would highly recommend Bommarito Nissan on Manchester Road. They also have the best waiting room - full of ice cream, bananas, and Star Bucks coffee and bottled water. More

Assistance after the sale I bought my vehicle from Keith in 2018 and he has helped immensely. My passenger side mirror fell off and I immedietly called Keith. He was able to ge I bought my vehicle from Keith in 2018 and he has helped immensely. My passenger side mirror fell off and I immedietly called Keith. He was able to get me into a loaner vehicle while the mirror was being replaced. He answered all calls and communication within minutes even after the dealership was closed. I would highly recommend Keith and the Bommarito Nissan team. More