Bommarito Mazda South County

I brought my wife’s car into Bommarito for a specific issue that we clearly outlined at the time of drop-off. We did not authorize any additional work beyond the initial concern. Despite this, Bommarito issue that we clearly outlined at the time of drop-off. We did not authorize any additional work beyond the initial concern. Despite this, Bommarito went ahead and performed additional service without calling, texting, or emailing us for approval. We were later handed a bill for work we never agreed to. When I asked why no one contacted us for authorization, I got nothing but vague responses. This was not some minor add-on service. It was enough to warrant a discussion, and that never happened. To make matters worse, I contacted Kevin McCauley, the service manager, both by phone and by email. That was several weeks ago. I have received no call back and no reply. No explanation, no accountability, just silence. We paid the invoice at the time to avoid further conflict, but it was clear from the start that the work was not approved. I gave Bommarito every chance to make this right before leaving this review. Unfortunately, they chose to ignore me. If you value clear communication and trust in a service department, I would think twice before coming here. At a minimum, make sure everything is documented and get all approvals in writing. Based on my experience, once they have your payment, your concerns might no longer matter. More

Service did a very nice job repairing our 2019 Mazda 6. Was informed we still had warranty on the powertrain. Kevin was great. Kept us informed, and had the repairs done in a timely fashion. Gave us a rent Was informed we still had warranty on the powertrain. Kevin was great. Kept us informed, and had the repairs done in a timely fashion. Gave us a rental vehicle for no cost. Great overall experience. More

Fraud! They lied about the car having a lien never got the title and couldnt provide a copy of the bill of sale or any paperwork I signed. Then they claimed They lied about the car having a lien never got the title and couldnt provide a copy of the bill of sale or any paperwork I signed. Then they claimed there was no penalty for paying the loan off early, well here i am getting penalized $1000 for trying to pay it all off. The communication was horrible. I also don’t know if they passed inspections and safety under the table because when i purchased the car it had a crack on the windshield they didn’t want to fix stating “it passed the inspection” wrong! I took it to anither place where they didnt even want to charge me to inspect the obvious safety issue with the crack going across the drivers side windshield! They also added a random warranty i had no idea about. According to them it was some kind of set interest with the bank but the lender denied that statement, then when i saw the breakdown of the charges the $2000 fee was for some kind of warranty in which the finance manager stated cane with the purchase of the car. More

Purchased a used car from Bommarito South County back in June. It’s now the middle of December and I still haven’t received by license plates for Illinois. The personal who deal with title and registratio June. It’s now the middle of December and I still haven’t received by license plates for Illinois. The personal who deal with title and registration told me the title work was incorrect and they were going to fix it. Never heard back. Called several times and was told that the problem was resolved. But according to the Illinois DMV they never submitted any paperwork for the title and registration. I am completely disappointed with their front office and their inability to respond and help. They are basically criminals committing fraud selling me a car they didn’t have the title work for and then tried to blow me off hoping I would just give up. More

*Service center review only* I brought my vehicle here for simple oil change, tire rotation and emissions inspection. I ended up having to bring it back 3 times because the lug nuts were cross threaded on for simple oil change, tire rotation and emissions inspection. I ended up having to bring it back 3 times because the lug nuts were cross threaded on the stud. I attempted to call the service manager Kevin several times and did not receive a return phone call. After getting my vehicle repaired elsewhere, and having a lengthy, unpleasant conversation with Kevin, I was reimbursed most of my repair costs. I feel like I was not listened to when I asked if a different technician could attempt the repair and they could not use an impact wrench. In addition, I did not receive a call back when I attempted to resolve the issue early on with Kevin. Unfortunately, they have lost an almost decade long customer. FYI the service advisors I dealt with were nice and helpful, just tired of seeing me with the repeated same issue. This review does not reflect my opinion of the sales side of the dealership whom I did not deal with. More

Interesting how another review had a problem with Steve Hunter. Well, word to the wise stay away from both Hunters. We just purchased a brand new vehicle from here and if I could I would give it back an Hunter. Well, word to the wise stay away from both Hunters. We just purchased a brand new vehicle from here and if I could I would give it back and tell them to shove it! Car is beautiful but they were horrible to deal with. Once they got their sell they were like see ya!! I’ve called many times about questions and my boyfriend has called and they never answered. We paid cash and they said cash doesn’t matter to us we get our money from finance. They shook on a deal and came back with the paperwork stating $500 more than agreed. I bought a vehicle from Bommarito Nissan and I would go back to them in a heartbeat. The guys at Bommarito Mazda are arrogant jerks. I can’t wait to fill out the review. We are kind people and treat others with respect. I have only ever given positive reviews for people because all we ever see is negative, so for me to write this review it is well deserved. More

We worked with Steve Hunter and he was incredibly condescending and sexist (focusing on my male partner and assuming things about my background/profession/car knowledge). Did not listen to my priorit condescending and sexist (focusing on my male partner and assuming things about my background/profession/car knowledge). Did not listen to my priorities and instead pushed cars/features I did not care for. We left in a hurry. More

I purchased my new CX30 on Saturday, Nov 28. the window sticker on the vehicle at the bottom states $440 credit for Bose stereo . ok, Bose stereo, un be known to me this $440 credit is for SXM r the window sticker on the vehicle at the bottom states $440 credit for Bose stereo . ok, Bose stereo, un be known to me this $440 credit is for SXM radio . Very very misleading. If my car has this verbiage on the window sticker THAN ALL Mazda's regardless of model have the same verbiage. I addressed this matter with Nancy O'Connor (my sales person) .First I had to let Nancy know, I was not angry with her, nor Bommarito Mazda south , I am angry with Mazda Corp for the misleading window sticker(s) Nancy calmed me down. she is a great asset to Bommarito Mazda . leasing from her was very easy/ painless and quite enjoyable. Nancy and the staff at Bommarito South are are in total agreement , that a course needs to be implemented , to let customers know, EXACTLY what is included , and not included on the widow sticker . Otherwise go see Nancy O'Connor at Bommarito Mazda South, she's a great lady and a lot of fun to work with. More

Walked in last Friday just to look on lunch hour. Worked with Brandon no hard sell what so ever. Let me drive the car no sweat. CX50 was in stock and available. I came and again no hard sell. Vehicle Worked with Brandon no hard sell what so ever. Let me drive the car no sweat. CX50 was in stock and available. I came and again no hard sell. Vehicle was exactly what I was looking for. Had trade in an agreed upon price in 10 minutes with no crazy back and forth. Fair deal on trade in and the car. Went to Financial consultant Sean. Again no hard sell for add on products but made options clear. Talked more about weight training that the car sale. Out tin 3 hours with new car. I hate buying cars with all the adversarial vibe but this was not that way at all. This was best car buying experience in 45 years of buying cars. thx guys More

I had my brakes replaced 8 months ago because my front wheels were wobbling badly. They said they did not feel any wobbling…. Later that day, Bommarito claimed that my pads and rotors were bad. So I ag wheels were wobbling badly. They said they did not feel any wobbling…. Later that day, Bommarito claimed that my pads and rotors were bad. So I agreed to replace the front brakes. Now I’m having the same problem once again and they say the brakes are bad again. 8 months later!?!?! In my 40 years of driving, I have NEVER had to replace brakes in 8 months. EVER!! Mazda brakes are supposed to have a lifetime warranty, according to Bommarito…. Apparently not. Terrible company to work with and terrible attitude from the service “specialist”. She was rude and acted as if she couldn’t care less about my issue. Our family will never buy a vehicle from Bommarito again OR use them for any type of service/repairs. Embarrassingly bad ALL AROUND…. AVOID LIKE THE PLAGUE. More