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Boggus Tipton Chrysler Dodge Jeep Ram

Brownsville, TX

4.7
40 Reviews

2101 Central Blvd

Brownsville, TX

78520

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Showing 40 reviews

December 26, 2023

Unreliable and don't ever updated on status on my truck. They had it for two weeks and didn't finish all the work I requested and they have yet to call me back with next steps on pending work. I call and no More

by Armando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Dec 27, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

Armando, I'm sorry to hear about your experience. It's important that our customers are kept informed and receive the service they expect from us. This doesn't sound like the level of communication or customer care we aim for, and I'd appreciate a chance to make things right here. I will look for your information but without a last name, I might not be able to find it. If this is the case, please call me directly at your earliest convenience. Thank you, Kevin Pierce - General Manager - 956-546-2288

December 24, 2023

Armando Martinez probably the Best Service Rep this dealership has ever employed. I have been a customer for a few years now and this man definitely knows his job and provides the best customer service More

by SRG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Martinez
Dec 26, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

We're delighted to know that Armando's service has made such a positive impact on your experience with us at Boggus Tipton CDJR. We appreciate the kind words and will pass them along!

November 16, 2023

Excellent customer service provided by Zac Alanis. Very professional and knowledgeable. Delivered vehicle within promised time frame. More

by nlewis5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 16, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

We're glad to know that Zac provided excellent service and delivered your vehicle on time at Boggus Tipton CDJR. Thanks for the positive feedback!

October 06, 2023

Every time I go in, their customer service is excellent and my service is done on a timely manner! More

by Charleen R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M. Hernandez
Oct 06, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

Charleen, thank you for this stellar review of Boggus Tipton CDJR! We look forward to assisting you again down the road!

September 27, 2023

Charles Alvarez! great sales man, he does everything he can to help his customers get what they need. More

by resendezjesse
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Alvarez!
Sep 28, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

We're glad to know that Charles was able to assist you effectively at Boggus Tipton CDJR. We always aim for customer satisfaction, and it sounds like we hit the mark with you! Thanks for your review.

September 18, 2023

He is the best salesman! Hands down! He really helps in everything out & explains in detail everything!! Really straightforward and he won”t let you down! He will help you ou More

by sauceda.rox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
Sep 19, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

We're so glad to know that our salesman was able to help you find your dream car and leave with a smile! We pride ourselves on being straightforward, honest, and helpful. Thanks for recommending Boggus Tipton CDJR - we appreciate it!

September 05, 2023

When we go in for service and they have to get parts the wait is lengthy. When they order parts I have to constantly call to see if they are in. Came in the other day for a recall and had to wait for ever f More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armando
Sep 06, 2023 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

Tammy, I'm sorry to read about your experience. I sincerely apologize that we've fallen short in our communication and efficiency during your service visits. We understand how valuable time is for our customers, and we apologize for any inconvenience caused by these delays. Your feedback will be used as a learning and improvement opportunity with the team. If you're open to discussing this further, please consider contacting me directly. Thank you, Kevin Pierce - General Manager - 956-546-2288

November 26, 2022

I purchased a 2023 Grand Cherokee Overland from them. They treated me like I wanted to be treated. Carlos even drove 45 minutes out to our home to show us the Jeep! More

by lcboyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Garcia
Nov 30, 2022 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

Wow, thank you for the great review! We are delighted to hear that you enjoyed working with Carlos and we will be sure to give him a shout-out! Please let us know if there is anything else we can do for you and we hope to work with you again soon!

May 12, 2022

Currently purchased a part because my mechanic said dealership parts are better than Auto parts stores went with the more expensive option the deals. Well big mistake they expect original receipt to h More

by dslopez14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts Department
May 13, 2022 -

Boggus Tipton Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Your satisfaction is of utmost importance to us and we hope you will give us another opportunity to show our commitment to exceptional customer service.

April 12, 2022

JP and Charles gave excellent customer service. Got me in a new suv in just little time. More

by Sandra. Gomez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP, Charles Alvarez
Apr 12, 2022 -

Sandra. Gomez responded

Everyone very friendly. Salesman Charles , gave me all the info I needed to make my decision .He showed me several vehicles . I didn’t feel pressured feel like someone rushing me to hurry ! . Helped close the deal in no time! Also, large selection on vehicles . JP( manager) was very much involved in the process. He made sure we were being taken care of. Not our first vehicle we purchase with him. He seems to love his job and it shows through his service! Thank you