Bobby Rahal Motorcar Company - Service Center

On my fourth car from Bobby Rahal. Have worked with Salespeople Kabby, Sandy, and Zach; Crystal, Dan and Dave in Service. My experience has always been excellent. They are all responsi Have worked with Salespeople Kabby, Sandy, and Zach; Crystal, Dan and Dave in Service. My experience has always been excellent. They are all responsive and reliable. There have been some strange situations (e.g. fire on ship transporting new car from Germany, glass roof shattered by road debris) and they have always gone over and above expectations to make the situation right. Highly recommended. More

Simply The Best Last night, after returning from an eight hour roundtrip to get my beloved old E350 4Matic serviced, my thought was, the experience at the car dealers Last night, after returning from an eight hour roundtrip to get my beloved old E350 4Matic serviced, my thought was, the experience at the car dealership was, simply the best. When asked why I would drive that far when there were other dealerships closer, the answer was, I trusted Bobby Rahal Motor Car Company and their team. To a certain few, they may seem to possess an attitude of superiority. But when providing a good service and being busy and efficient, they quietly do an excellent job with confidence. It is impossible to please everyone, but these are my experiences, the first happening by fate. While on a trip away from home alone, my car simply shut down. Mercedes Benz sent a car trailer with a nice driver to take my car to the closest dealership. It was Bobby Rahal in Wexford, PA. As it turned out, an inexpensive broken serpentine belt had caused the problem. BUT, while giving my car a quick check-out, they discovered another problem that would have potentially have been dangerous had it not be repaired. My husband and I had been driving home from Manhattan on the New Jersey Turnpike and hit a terrible pot hole. We had to put a spare tire on out on the highway after it began losing air. What we didn't know was there was more serious damage. After that repair, it made me grateful it was discovered while in the hands of a competent service department. When another thorough check-out and service was needed, the appointment was made in Wexford. Dave Gutherie did not remember us, it had been four years, but I told him, you are trusted to oversee this process and tell me what is best. He called me and went into detail about what was found before proceeding with any work. Again, they found some items needing corrected, all with cause and effect being understood. I am grateful for being able to trust a business to do a good job. Each and every person encountered during the two day experience was the best. Owning a Mercedes comes with the idea it is special. My car is a 2008 with 102,000 miles. It is Sienna Black, an interesting metal flake combination, with cognac leathers seats, and premium wheels. Driving it home after it being checked out and improved was magic. My old friend was good to go anywhere. They didn't try to convince me to buy a new car, although it was quite possible. There was no deception in stating what needed to be done. They did their jobs with expertise and confidence, all the while being cordial and accommodating. If I decide to buy another Mercedes, it will be there. Any service in the future will be there also. Often, customers are quick to write the bad reviews, I am pleased to report my personal experiences with candor, knowing a job well done should be recognized as well. More

Unprofessional and absolutely awful and disappointing! Bobby Rahal in Wexford had my 92' Mercedes SL300 convertible for over 11 months before returning it to my location with the same problems it was taken Bobby Rahal in Wexford had my 92' Mercedes SL300 convertible for over 11 months before returning it to my location with the same problems it was taken to them for...Can you believe it? Unbelievable but true and all of my documentation can prove everything I say. They literally left it in my office parking lot last week and left the key on the seat with the driver’s window down and took off without talking to me! They called and said your car is outside and it is all fixed. Unfortunately they were paid "in advance" in excess of $3,900.00 to resolve the electrical issues associated with the convertible top not going down last year... Mercedes received the car in 2013 and claimed it was an extensive troubleshooting process which would take some time due to the age of the car. They did not tell me that they would not be working on it until the springtime and it would be stored outside in a remote parking lot covered in snow all winter/exposed to the bad winter elements we all experienced this past year... ...and then after the winter which is when I found out that they stored the car outside in the snow and bad winter in Pittsburgh 2013-2014 (been garage kept for 14 yrs that I owned it...) they called and said it was all fixed but when I went to pick up the car, the power mirrors were not moving, and the roof actually went down but was stuck trying to go back up, along with the fact that the car was running awful. The car was returned to them immediately the same day. To make a long story short: A service adviser named David Guthrie contacted me and was very nasty and unprofessional, then his manager named Douglas Stock also contacted me claiming that the car had "water damage" now (He claimed 3" under the carpet) and now it would be over $2000 more to fix a corroded module and other electrical components that controlled everything. I told them I had not even seen my car since last September so how would it have water damage. I was left with no choice but to turn it into my insurance company as for they refused to accept responsibility for the damages they caused... and my insurance company paid Mercedes up front to fix it and resolve all issues only to find out now that they caused additional issues i.e., not only does the roof still not work, but the driver’s side door window will not go up... and interior damages not there before have appeared. Called and left messages for them to return my call concerning but they apparently avoided doing so. Went there in person and the service manager Douglas Stock treated me like I was a child and said that they have done enough and are not doing anything further on my car and refused to fix what they already were paid for in advance. They have refused to stand behind their work and have fraudulently taken my insurance company's money not resolving the claim submitted. Spoke to a Julian Johnson whom is Douglas Stock's supervisor whom became very belligerent with us and also stated that they are not going to stand behind their work as for they "have too much time in the car already" and told us to take it somewhere else to have fixed as for they are not going to fix the problems. He said to sue them as for he doesn't care what we do... Very "stuck up" and nasty person to us even though I was so very professional and even said "have a nice day" at the end of the conversation before he hung up and did not even say goodbye as if he is too important for people like us...! Note also that while they worked on the car they had the driver’s side door panel off and the center console all apart/dismantled and the first thing I noticed is that the button in the console to put up the window was down inside and barely reachable with your finger. They also have the "flip-up" door compartment hinges broken and plastic trim missing in back of the inside driver's side door handle. I also opened the trunk and noticed that the battery compartment cover and fuse box cover were just laying in the center of the trunk and not installed back where they were removed from. This car's "light gray" carpeting has grease on it in many places, still stains from apparent water damage, and there was "sesame seeds" from a bun or fast food or something all over the passenger seat. What ever happened to "quality control"??? This is not something you think Mercedes would "overlook" at all and would never have expected this car to be returned in such an awful condition. You think they would have cleaned the carpets and/or at least vacuumed it etc. etc. I will be left with no choice but to file a lawsuit against this company for the poor workmanship, the damages received due to their own storage negligence, the additional damages caused while working on my vehicle, the refusal to work on the car as for same problems exist that they were paid for and there is only 16miles on the car since they returned it, along with loss of use for the negligent attention to my vehicle. This all could have been avoided had they acted professionally and accepted responsibility before and currently and just stated they will resolve the issues instead of completely "turning their back on my vehicle and the problems they caused" by telling me to take it elsewhere an refusing to resolve the issues they have already been paid to fix! What an apparent "fraudulent move" to get money from my insurance company and not fix what they promised to do so... Apparently from all three of their attitudes, they must have so much business that they just don't care about losing the "lil guy" and feel they can get away with doing this to someone. Well, we will see what the Judge has to say. For further details, feel free to contact me at 412-537-9059 and I will be happy to let you know how awful they treated me when it is of no fault of mine... The individuals I dealt with all need to be fired as for they are extremely bad for the business!!! Also, Mercedes normally provides someone with a "loaner car" when they work on your vehicle but unfortunately in my situation they refused to do so since day one stating that they only do that for "newer cars" brought in which I later found out they also were lying about... Thank you for taking the time to read and acknowledge what stress, anxiety, and extreme disappointment they have caused me to endure. It is a shame that this privately owned franchise has caused a negative outlook on the entire Mercedes Corporation as for I will never purchase another Mercedes Benz vehicle as long as I live on this earth! More