Bobby Crabtree Chevrolet of New Haven

Beware do not buy from this dealership! Was Working with salesman on purchase of a used car, left the show room to discuss outside in private. Prior to leaving sales man tells my husband “I’m not supposed t salesman on purchase of a used car, left the show room to discuss outside in private. Prior to leaving sales man tells my husband “I’m not supposed to say this but someone is coming to look at the xxxxing car at 4 o’clock”. Long story short they took a deposit while we were discussing in the parking lot and sold right out from underneath us. Never had the courtesy to walk up to us or even call to Let us know they were going to do this. Next thing we know my husband is walking back into the dealership to say we are taking it and finish up paperwork and they announced “sorry, we already sold it somebody gave us a deposit over the phone”. I was shocked at how cold and uncaring they were… They just wanted to make for sale no matter what. Asked to talk to manager who was very condescending and seemed bothered with our complaint, Never really listened and obvious he was going to continue to sell to the person over the phone. Should not have happened this way and very scummy indecent way to treat a customer. To share my story and let people know that there are some very great reliable dealerships out there that would never do this. McDermit Chevrolet does not care about customer service or their customers so please take your business elsewhere so this does not happen to you!!! More

I had a very pleasant and efficient buying experience for my new Silverado with David White. The dealership gave me a exactly what I wanted for my trade and ordering a truck was easy and quick. The dealershi my new Silverado with David White. The dealership gave me a exactly what I wanted for my trade and ordering a truck was easy and quick. The dealership is easy to get to, clean and has a friendly atmosphere. I will 100% recommend Dave McDerrmott Chevy to my friends and family. More

Had an excellent experience working with Jeff Vailette to purchase my vehicle. We worked through several challenges due to the current health crisis and I’m currently driving my truck. I would highly recomme purchase my vehicle. We worked through several challenges due to the current health crisis and I’m currently driving my truck. I would highly recommend Jeff and the dealership. More

AWSOME FROM SALES TO FINANCE, Marvin in sales to Jack in finance, AWSOME! From my first phone call to driving the new Silverado off the lot was just perfect! finance, AWSOME! From my first phone call to driving the new Silverado off the lot was just perfect! More

Poor customer service Their service dept picked up my Hummer with a forklift and damaged my vehicle. Who moves a customers vehicle with a forkift? When I pointed it out the Their service dept picked up my Hummer with a forklift and damaged my vehicle. Who moves a customers vehicle with a forkift? When I pointed it out the guy in service first denied it and then said the dents won’t affect the operation if it. On Monday I was assured the parts were coning in next day air, here it is Friday and now they are telling me maybe Tuesday. No reply from Dave McDermott about this issue, no compensation for being out a vehicle all this time, and yet they still processed my over $5000 bill for the initial repair, that now I wonder if any of that was caused by the forklift More

Purchase 2017 Equinox Purchasing new 2017 Equinox was a pleasure. Mike Brown was great salesman, informative, friendly, helpful, never kept me waiting. This was my 4th vehi Purchasing new 2017 Equinox was a pleasure. Mike Brown was great salesman, informative, friendly, helpful, never kept me waiting. This was my 4th vehicle I have purchased from McDermott and I will return again. More

Great McDermott Team! The team at McDermott continues to be great! From Shelby and her teammates in Service, to Mark Eckland and Christine on the Sales team. I am a repea The team at McDermott continues to be great! From Shelby and her teammates in Service, to Mark Eckland and Christine on the Sales team. I am a repeat customer - love Tahoes- and will continue to recommend this dealership. Thank you! More

Oil change & Car Review Just an overall great place to spend an hour or so . . . all the Fun cars , nice staff , a review of current automotive prices by reviewing all the Just an overall great place to spend an hour or so . . . all the Fun cars , nice staff , a review of current automotive prices by reviewing all the stickers and a relaxed place to be with water, coffee & car brochures to look at. More

Great customer service We have bought vehicles from Tom Rowe and he is a great guy who is honest and does the best he can for you. Love my new vehicle! We have bought vehicles from Tom Rowe and he is a great guy who is honest and does the best he can for you. Love my new vehicle! More

Horrible Business! Please don't give this dealership your business, when hardworking people stick together, that's when these businesses will learn to respectfully and r Please don't give this dealership your business, when hardworking people stick together, that's when these businesses will learn to respectfully and responsibly make transactions. Very long story short, I went to this dealership in Sep 2017 to lease a vehicle that another Chevy dealer in Scarsdale, NY had tried to get for me but this dealership played numerous games and avoided their sales team to not transfer a 2017 Silverado from Dave McDermott Chevy East Haven, CT to the one in Scarsdale, NY. Since I have common sense and figured the dealership at McDermott would sell it to me instead of missing a sale and trading it to Scarsdale, I myself took it upon myself to just google the Vin# and try to locate what dealership had it. Once I located McDermott Chevy I told them I was the customer who Scarsdale Chevy was getting the car. McDermott then lease the Silverado to me behind Scardales Chevy back. I gladly too the Silverado, but then I realized if they would be deceitful and back stab a fellow Chevy dealer I should have know I was no different. Now it's the day I'm so excited to walk away with my NEW Silverado!!! Everything changed and went down hill when I worked with there business manager Christine Carey. This dealership ran my credit a total of THREE times!!! I had excellent credit of 789, and was also in process of closing on my new condo! A contract was signed, but the bank had a few issues. The dealership wanted more paperwork from me but still told me not to worry that I could still leave with the truck...To sum things up Christine Carey never returned my phone calls and I would call everyday even up to THREE times a day trying to see what was going on with my contract and for her to explain certain numbers that were changed or added in another contract that was then FEDEX to me to sign ASAP, but she would ignore my calls and then answer me twice in an email without exactly answering the questions I had. I have now been without a contract for two months now. And then she assured me along with their GM Kevin Symobathy that my credit would not be ran again. Words can fully explain how upset I truly feel. Carey pushed me to sign a contract but didn't want to talk to me or explain it. It's really sad because the GM Kevin Syombathy was actually very nice, but niceness doesn't correct my credit score when I'm trying to buy property. I don't think he knew how Christine Carey was running the business. Since my credit to debt ratio was excellent, I was told by my broker I could buy a vehicle( for those wondering, why would I get a vehicle in the first place if I'm trying to buy property)Anyways, I will see how this turns out. More